Add Rezzy sentiment as a trigger condition

5 Votes In Dev
Alece
Mar 22, 2026 7:13 PM
Member for 6 years 362 posts

Please add Rezzy sentiment as a trigger condition. I'd like to trigger internal emails when a guest's stay is marked with negative sentiment, but right now that option does not exist.

Katie W
Apr 1, 2026 1:26 PM
OR Team Member Member for 2 years 154 posts

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

Bri
Apr 1, 2026 1:56 PM
OR Team Member Member for 4 years 727 posts

Hey Alece,

We agree! There's room for some cool adds here now that sentiment is a thing. We'll be adding the following:

  • Booking-level field code for sentiment value (eg. angry, sad, etc)
  • Condition to booking triggers for sentiment value
  • Booking trigger event for when sentiment value changes

These should move into QA in the next few weeks. We'll keep you posted.