It will be nice if we can allow the cleaning team to see the reviews we are getting on the properties so they can see the feedback we are getting on the cleaning end of things. Since OR merges now reviews from VRBO and ABB they will have access to reviews from different places all in one place. It will be nice if they can get a notification any time the review is less than 5 stars so they can at least read those and get feedback from the guest.
As a workaround, you can create a trigger to send an email to your cleaning team if a review is less than 5 stars. You won't be able to attach the contents of the review in the template, although you can provide a link in your template to your website where they can see the posted review.
A trigger might look like this:
[Another topic was closed as a duplicate of this topic (Review sharing)]
Here's what dropped in today's release!
We've added new field codes for guest reviews that can be used in your templates: {REVSTARS}, {REVTITLE}, {REVBODY}, and {REVPRIV}. These display the star rating, title, body text, and private feedback from the most recent guest review. We've also added a new trigger event "Booking review received" that fires when a guest leaves a review, allowing you to automatically notify cleaners or take other actions when reviews come in.
