Allow staff to see reviews

Status: Requested 2 Votes
Stay Rise Rental
Jun 17, 2025 8:32 AM
Joined Dec, 2020 15 posts

It will be nice if we can allow the cleaning team to see the reviews we are getting on the properties so they can see the feedback we are getting on the cleaning end of things. Since OR merges now reviews from VRBO and ABB they will have access to reviews from different places all in one place. It will be nice if they can get a notification any time the review is less than 5 stars so they can at least read those and get feedback from the guest. 

Suzee S
Jul 16, 2025 3:07 PM
OR Team Member Joined Apr, 2023 86 posts

As a workaround, you can create a trigger to send an email to your cleaning team if a review is less than 5 stars. You won't be able to attach the contents of the review in the template, although you can provide a link in your template to your website where they can see the posted review.

A trigger might look like this: