Breezeway Syncing being able to map an Owner Stay vs. Guest Stay

Currently all bookings imported into Breezeway are shown as guest stays and there is no current solution that actually fixes the problem we are having. The benefits of this would allow OwnerRez users using Breezeway to be able to make automated workflows for tasks to be made when a booking shows up as an owner booking. An example of a task could be setting out owner belongings before they stay or being able to flag a specific deep cleaning when a booking shows owner stay.

We’ve noticed that when an block is created in OwnerRez for an Owner Stay, it syncs to Breezeway as a “hold” instead of a stay. Because of this, Breezeway does not automatically generate a cleaning task, and our team has to manually schedule it.

Is there a planned update or workaround on the OwnerRez side that would allow Blocks to sync as Owner Stays so cleaning tasks can be triggered automatically?

This would greatly help reduce manual workload and improve efficiency.

Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.

this would be a huge help for us as well!

Hi all! Quick update on this one.

When this was first requested, the only way to reserve time for an owner in OwnerRez was a blocked-off time. Blocks have no guest and no booking details. Since then, OwnerRez has added real Owner Bookings (available with the Property Management module today, but will be opening up for all users in the near future).

This matters for partners like Breezeway because they now have a third booking type in the API to look at. An owner booking is clearly marked as such in the data we send, so they can trigger cleans and other tasks differently for an owner booking than for a guest booking, and handle blocks differently from both. How they map that on their end is up to Breezeway, so if this would help you, do ask their support team about it.

In the meantime, if you’re still blocking time for owner stays today, switching to owner bookings is the first step. You can read more about that here: https://www.ownerrez.com/support/articles/owner-bookings