Change wording on insurance suggestion at check out (make screen dismissible)

Status: Released 2 Votes
BlueMtnCabins
Aug 16, 2022 9:55 AM
Joined Jun, 2016 1177 posts

I love that OR reminds guests to buy insurance after signing that RA. Great feature. But I had already 2 guests call me asking why are they being forced to buy insurance. The way the splash screen looks makes them think that insurance is mandatory. 

Maybe add something like  "No, I will take my chance and I do not want to protect my trip" below the current message so that screen is dismissable by clicking on some "No " button. Just a suggestion. 

 

Ken T
Aug 22, 2022 11:50 AM
OR Team Member Joined Aug, 2019 1704 posts

Yes, that makes sense.  Not sure exactly how soon, but it's accepted.

BlueMtnCabins
Aug 22, 2022 12:14 PM
Joined Jun, 2016 1177 posts

Yes, that makes sense.  Not sure exactly how soon, but it's accepted.

by Ken T – Aug 22, 2022 3:50 PM (UTC)

Thank you!

Bri
Sep 24, 2025 12:20 PM
OR Team Member Joined Mar, 2022 510 posts

Guests now see "No, I do not want travel protection" with a brief disclaimer about potentially not receiving a refund.

We have new guest forms rolling out in the near future that will pretty this up a bit as well!

Travel Insurance will be offered prior to signing the Rental Agreement, and the Travel Insurance language is stated very clearly here.

 

With that in mind, I'll mark this request as Released!