Instead of RezzyAI responding immediately, I would love for it to be able to be set to delay a reponse to a set amount of time later.
Say a guest messages at 8:00 pm, it would be great to have Rezzy AI take 3 minutes to respond, so it would reply at 8:03 pm. Such an immediate response that it does currently does really show that it's software/AI responding as humans couldn't send it that fast.
Even further, would be cool if we could set that delay response time to be a range. For example, 3-5 minutes, so that if a guest is consistently chatting back and forth it's not a 3 minute delay every time. One response would be 3 minutes, next could be 4 minutes, next could be 3.5 minutes, etc.
Ideally please make this also time based to go alongside schedules. Like for example, you could set this to 3-5 minutes during business hours of 9-5pm, then could adjust it to a different time schedule overnight hours.
This is something we are actively planning to add to Rezzy, as our UA team has identified it as a necessary setting. As you pointed out, it needs two settings - one for initial delay, and then a smaller (or even non-existent) setting for lag once "in the conversation". While you may want Rezzy to wait 5 minutes before answering, you don't want every subsequent reply to also wait 5 minutes. You would want just a few seconds on the follow-up replies probably.
And yes, it will be a per-schedule setting so that you can configure the overnight one differently.
That sounds great. Is this estimated to be released any time soon?
Hey Mitch,
We don't have an ETA at present, but we'll be sure to circle back to this forum thread to provide updates as they become available.
+1 an ETA would be great!
[Another topic was closed as a duplicate of this topic (Rezzy: time delayed response)]
This is VERY needed! Re-posting my comment from one of the closed (duplicate) requests:
Right now, if a guest instant-books with a message on one of the channels, typically the message hits the inbox 10+ seconds before the booking itself processes. Rezzy always wants to send a response to that first message as though it wasn't part of a booking event because it can't see it yet.
It says things like "Hey! How exciting — her first time in Nashville and for her birthday! I'd be happy to help with your stay. Let me know if you have any questions about the property or the area." And then our auto-response for a new booking fires immediately after. It's clunky and creates an awkward communication flow unnecessarily. A time-delay on Rezzy would avoid this problem!
Yes this is a huge issue I have. Luckily I have it on an after hours schedule so it hasn’t affected me too much but it’s a big reason I can’t have it on all the time, but the drafts show me it doesn’t see they already booked.
Is there any update on when this will be available? I’m thinking of switching because of it. I don’t feel we should be charged for this until this feature is available. It’s pretty vital for what it is. It should also stop answering automatically if it sees we have responded first.
Reiterating the need for this with an example from early this morning. An Airbnb booking came in -- because of the delayed manner in which Airbnb bookings populate, with the guest's message appearing prior to the booking event itself -- Rezzy had this back-and-forth with a guest who had already booked. 🤦🏻♀️
(And because we don't receive notifications of Rezzy messages sent automatically, I had no idea of this until the guest reached out again and I scrolled up in the message history and discovered it.)
Rezzy delay is on the way! While I don't have an ETA to provide at this time, we did get the feature work drawn up and it should be moving into development fairly soon.
All the praise hands!! Thanks @Bri!
This continues to be extremely problematic and a significant issue. Any forward progress with development on this?
Yes, I’m about to switch to another company for the ai
Yes, I’m about to switch to another company for the ai
If you do, please tell us which one and how good/bad is it...I have tested HostAi/Hostbuddy/Conduit, none worked perfectly (Conduit was the closest one to "almost there"), but I did the tests long time ago, so maybe their platforms have evolved.
There are two projects in the works here.
One is a bug fix for waiting to process a message until a booking is fully confirmed. That bug fix needed to go through our full dev and QA process, and is in testing at this time.
The other is the broader feature ask here for a delayed response setting on Rezzy. This is planned work, and we expect to have it in our developers' hands in the coming weeks. We did need to take some time to align this work with other system improvements before moving forward, as they'll be closely related, but I'm not able to provide a firm ETA just yet.
We appreciate your patience and will share updates as they become available!
@Bri - "One is a bug fix for waiting to process a message until a booking is fully confirmed. That bug fix needed to go through our full dev and QA process, and is in testing at this time." That one is significantly more urgent, so I was very glad to hear it's being prioritized separately. Now that a couple more weeks have gone by, any updates on the ETA of this coming out of testing?
I noticed this line in the latest change log: "Ensure Rezzy AI answers with booking context when guests book and message simultaneously" Does that mean that that Rezzy will now wait to process a message reply until a booking is fully confirmed?
