Instead of RezzyAI responding immediately, I would love for it to be able to be set to delay a reponse to a set amount of time later.
Say a guest messages at 8:00 pm, it would be great to have Rezzy AI take 3 minutes to respond, so it would reply at 8:03 pm. Such an immediate response that it does currently does really show that it's software/AI responding as humans couldn't send it that fast.
Even further, would be cool if we could set that delay response time to be a range. For example, 3-5 minutes, so that if a guest is consistently chatting back and forth it's not a 3 minute delay every time. One response would be 3 minutes, next could be 4 minutes, next could be 3.5 minutes, etc.
Ideally please make this also time based to go alongside schedules. Like for example, you could set this to 3-5 minutes during business hours of 9-5pm, then could adjust it to a different time schedule overnight hours.
This is something we are actively planning to add to Rezzy, as our UA team has identified it as a necessary setting. As you pointed out, it needs two settings - one for initial delay, and then a smaller (or even non-existent) setting for lag once "in the conversation". While you may want Rezzy to wait 5 minutes before answering, you don't want every subsequent reply to also wait 5 minutes. You would want just a few seconds on the follow-up replies probably.
And yes, it will be a per-schedule setting so that you can configure the overnight one differently.
That sounds great. Is this estimated to be released any time soon?
Hey Mitch,
We don't have an ETA at present, but we'll be sure to circle back to this forum thread to provide updates as they become available.
