It would be great to have a feature that we can set different cancellation policies for different periods on the same property. This will help us set a flexible policy on months that we don't mind a cancellation while a strict policy on months that a cancellation can have major financial impact. One prime example is that one guest booked Xmas to New Year and then cancelled two weeks before arrival, at that time, it's very hard to find another guests to book because most of people are done with the holiday trip planning.
Thanks!
Yes I agree, we have different cancellation and payment policies for Spring Break and Christmas and are having difficulties figuring out a way to handle this in OR.
It would be so helpful if we could set these based on Criteria like season or arrival dates.
Unfortunately, since our custom cancellation policy system integrates with Vrbo, we're limited to what they're able to support - and, at the moment, they don't support the ability to set cancellation policies by season. It's on their to-do list though, but no ETA.
Since this is now available for VRBO hosts. Will we have this feature through API?
We are currently working on the new Vrbo API and custom cancellation policies will be available in that release, which is currently targeted for later this year.
This is great news!! Thanks.
Airbnb already has this feature available to properties not connected to a PMS. OwnerRez needs to make this feature a priority in my opinion.
This is not a limitation on the OwnerRez side, it is on Airbnb's. While they have it available for Platform-managed hosts, they have not yet made the feature available through the API for PMS-connected hosts.
It is expected to be made available through the API soon, so we are still collecting votes here for that functionality to be added.
Scratch that, Airbnb released it last month to select partners (including us) and our Developers are already working on implementing it. It's expected Airbnb will open it to all API partners later this year.
Our feature implementation is currently in development.
