The new inbox is very un-user-friendly, I hardly use it.
Do not remove the legacy messaging system, I think you call it "compose box" it's much easier to use, and has a clean interface.
Thanks
agreed - it's cumbersome to search through multiple threads with the same guest just because some communication was email, some channel, and some SMS. The conversation thread brings it all together letting you choose on the spot which thread to use. I think that until they link each inbox thread to be a complete conversation history with a given guest, it will be difficult.