Leaving Hostaway because of the 2% booking fee?

Chris A

Joined May 2019
19 posts
Topic

Feature Requests » Door Lock Code: Failed to Generate (Try Again Later Feature)

I get an error occasionally that our door lock code failed to generate. I am not sure what causes this, but it happens once or twice per month. If I do not see the email sent to me about this, I will…

(Posted Nov 27, 2024 6:42 PM)

Feature Requests » Request for Flexible Minimum Night Requirement Settings

Subject: Request for Flexible Minimum Night Requirement Settings Hello Support Team, I often find the need to set different minimum night requirements across platforms, such as Airbnb, Vrbo, …

(Posted Oct 21, 2024 4:48 PM)

General Help and Questions » Booking Confirmation Emails Not Coming In Today

I have received 2 bookings this morning. They are imported into OwnerRez okay, but none of my booking confirmation emails or copies of emails sent are coming through to me today. Is anyone else seein…

(Posted Jan 11, 2024 12:35 PM)

Feature Requests » Add a Setting to Remember Your Filter Settings in the Bookings Area

Every time I look at by bookings page I now have to filter our canceled bookings. I do not want those to show. You guys made a change a while back that automatically included them. I suggest adding a…

(Posted Dec 22, 2023 11:56 AM)

Feature Requests » Roll Cleaning Fee Into Rents

Right, this is the reason I am making a request for this feature in OwnerRez. It’s complicated to manage this by marketplace and can be tricky. It would be great if this was a feature in OwnerRez.

(Posted Nov 18, 2023 7:40 PM)

Feature Requests » Roll Cleaning Fee Into Rents

We need a simple way of rolling our cleaning fee into nighty rent. The market is moving toward a "no cleaning fee" mentality. The appearance of no cleaning fee to a traveler is appealing. However, we…

(Posted Nov 18, 2023 2:35 PM)

Blog » Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!

Maybe there could be an option in the OR settings to use either name or booking number? It seems most people commenting use the name, as I do.

(Posted Nov 1, 2023 11:16 AM)

Blog » Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!

Another Suggestion: Only send the door codes a few days before the guest arrival. Do not send all the codes immediately to the lock. The lock does have a 100 code limit, and when you are searching fo…

(Posted Nov 1, 2023 7:40 AM)

Blog » Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!

https://uc.orez.io/w/files/a8e2164a6fa447808a19068a6abcd633 Suggestion: Use guest name instead of booking number as reference. See screenshot. If you need to manually update a code in the lock or cha…

(Posted Nov 1, 2023 7:35 AM)

Feature Requests » Collect Photo ID Option in Rental Agreement

If this is added we need a way to set up a trigger to detect whether an ID has been uploaded. I collect them for bookings from all channels. Right now I am manually requesting them with an email temp…

(Posted Mar 29, 2021 3:45 PM)

Feature Requests » Link for cleaner to confirm cleaning is scheduled

Having a cleaning support system to assign cleaners would be great. We currently use Resort Cleaning and they work well, but would like to have an all-in-one solution through OwnerRez at some point.

(Posted Aug 31, 2020 6:49 PM)

Blog » Hosted Header Styles & Menu Buttons & Links, Condensed View Fixes, Pool Icon, SMS Sees Limited Daylight

Paul, could you not set up the SMS service to send out and auto response to any texts that received a reply with the auto response saying this number not monitored and to contact via another method?

(Posted Jul 24, 2020 2:55 PM)

Blog » Hosted Header Styles & Menu Buttons & Links, Condensed View Fixes, Pool Icon, SMS Sees Limited Daylight

Please include me in SMS

(Posted Jul 23, 2020 12:13 PM)

Blog » Hosted Header Styles & Menu Buttons & Links, Condensed View Fixes, Pool Icon, SMS Sees Limited Daylight

Please include me in Sms

(Posted Jul 23, 2020 12:12 PM)

Blog » What's the single biggest feature missing from OwnerRez?

SMS is a feature long overdue. Many people do not check email.

(Posted May 22, 2020 10:27 AM)

Feature Requests » Collect Photo ID Option in Rental Agreement

Ken, Does Docusign offer any type of integration possibly where we could have OwnerRez send the agreements automatically? I have no idea, but it would save time at least manually sending contracts o…

(Posted Oct 17, 2019 3:49 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

@Rich I know a single signature suffices in most sitations. Like you say, I do it for peace of mind if an argument arises where they say they did not see that section. Such as a $100 fee for soap in…

(Posted Oct 17, 2019 3:47 PM)

Feature Requests » Collect Photo ID Option in Rental Agreement

I would like to suggest adding a few features to the legal agreements. I currently use another service because I am not able to collect a photo ID or ask for additional signatures or intials on certa…

(Posted Oct 15, 2019 12:33 PM)

Feature Requests » Report for Cleaners

Adding something that works like Resort Cleaning would be good. That way the cleaners could get a daily report on cleanings needing done and schedules. Etc....

(Posted Oct 15, 2019 12:26 PM)