Losing money (part of processing fee) based on limitations within OwnerRez surcharge settings - VRBO

Bri
Oct 7, 2025 9:28 AM
OR Team Member Joined Mar, 2022 528 posts

[This topic has been merged with another topic (Allow a (new style) Surcharge that can apply a % to rent+surcharges (for CC Processing Fees)). All unique votes have also been merged.]

GLAM Destin
Sep 29, 2025 2:26 PM
Joined Mar, 2023 6 posts

I'm losing my processing fee for cleaning & admin fee, on VRBO, based on the limitations of the OwnerRez surcharge settings.

On my direct booking website, I have the ability to designate the line placement, which ensures that my processing fee captures the intended line items. I do not have this option for my VRBO bookings.

Please fix this!

BlueMtnCabins
Oct 1, 2025 4:27 PM
Joined Jun, 2016 1182 posts

have you tried to do a channel adjustment? such as, increase rate only or rate + Surcharges by a certain % on vrbo channel to cover your processing fees? 

Bri
Oct 7, 2025 9:28 AM
OR Team Member Joined Mar, 2022 528 posts

[This topic has been merged with another topic (Allow a (new style) Surcharge that can apply a % to rent+surcharges (for CC Processing Fees)). All unique votes have also been merged.]