Look the look and ease of the new Surcharge structure! However, the current setup does not allow for a surcharge that will apply a percentage to all rent+surcharges (like for a credit card processing fee, for example).
Even when that one is created using the old (now called "custom") surcharge structure, it does not work because the way positions function all the new style Surcharges are placed beneath the CC processing fee no matter what. This causes the CC processing fee we collect from guests significantly lower than it should be, as its applying only to rent alone.
Currently the only way to still accomplish this is to use the old style ("custom") surcharges for ALL surcharges.
Please add a means within the new style Surcharge structure to have a CC processing fee percentage apply to all rent+surcharges!
[Another topic was closed as a duplicate of this topic (Losing money (part of processing fee) based on limitations within OwnerRez surcharge settings - VRBO)]
*LOVE* the look and ease of the new Surcharge structure!
Hey Alece,
Glad you're loving the look! I think it's pretty slick.
We actually have what we're referring to internally as "Percent on Category" coming down the line. I believe this will satisfy your request. Essentially, to align with channels and to simplify calculation overall, we're switching percentage calculation to go purely based on category. Surcharges and taxes will have applicable categories and percentages will calculate only based on that rather than factoring in order at all.
With that in mind, I'm marking this request as Planned. We've got to get the design of this feature fleshed out before it can move into development, but it is on our roadmap. I'm hoping we can get the design work started this period so we can introduce this sometime early to mid 2026, but as I know you're aware, those timelines are subject to change.
Hi there! Were you able to find a solution to this? I've been struggling with it for years too!
I was poking around this, too. If I'm going to take the hit on charge backs and cancellations I need to capture aa card processing fee. I was nearly there with custom surcharge before I realized, it owuld apply to all payment forms and can't be limited by payment type. Any help there?
