We have been using the Hubitat Interface... works great for us... rarely if ever do we have an issue... having said that there are a number of things we would like to see enhanced to make it even better...
1. Notification when batteries are getting low. This data is available on the lock integration screen but it is a few clicks to get there...sending a system notification that the battery is low would keep us from those unfortunate instances when a guest shows up and the lock won't work and we have to let them in via a keybox. (We are currently limping along with this and a Twilio texting function but it is not easy to setup and of course requires a confirmed twilio account to make it work.)
2. Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff... in particular we are looking for every time the lock is unlocked or autolocked. This is a security thing for us. Needing to know who is going in and out and when.
3. Notification if the door lock is used when there is no booking. IE someone has entered the property and there is no block or booking. This would extend to not only code entries but also someone doing the manual unlock (we use Yale locks so that particular activity is recorded) Had a situation where access was obtained without using the keypad and we would have loved to have seen that manual entry.
4. Notification of first time code use. (We had this with other lock code integrations.) We would like to capture this as a system notification but we would also like to have the system update a property custom field indicating that the property is now DIRTY and then on the Booking a custom field that the guest has checked in. (Other values for these fields would be CLEAN and CHECKED-OUT respectively.) We could then use that information for additional messaging ie. first impression emails, and housekeeping and upsell opportunities like early check in and late check-out.
5. Ability to create staff codes in OwnerRez. Currently we use the Hubitat lock code manager to do this as a manual process and as we add or reduce or change properties for staff we would like to keep the codes in sync not relying on updating manually the 17+ hubs. We also want to require them to change their access codes periodically but the logistics of this make it very difficult to manage.
6. Owner Blocks - these seem to be time driven as bookings are and consequently we end up with situations where on the day of the block our contractors are not able to get in because checkin time is 11am or they are working into the evening and it removes their access... I think this might be a bug... have talked about this one before... when we do a block we want it to be from 00:00 to 11:59
Thanks... we love the integration... have it on all 41 of our properties now...
