Current messaging features only pull Airbnb messages that are part of a booking. When a guest has an issue and "Airbnb Support" sends a message, there is no way to see this from within OR. OR should pull in all messages in the Airbnb inbox, even those not associated to a particular booking.
Interesting idea, not sure if we've ever considered it - that never occurred to me as being possible. But, the engineers tell me that the Airbnb API does actually support this, so in theory it should be doable. Let's see how the voting goes.
Not having this functionality available defeats the whole purpose of an integrated INBOX. If you are managing properties from multiple Airbnb accounts (especially if you co-host or manage on behalf of someone else) it is very tiresome to go into the different Airbnb accounts to see Airbnb support messages. You also risk missing these support messages. This should really be a priority. I am new to OR, just migrated from a really old PM (Originally Your Porter, then Guesty for Hosts) and this functionality was included from day 1. It came as a real surprise that OR did not do this.
