Is there a way for Rezzy to "read" fields? Example Directive: "if a guest asks where to leave a review, send the {BUREVIEW} link" and the link populates to the raw link as https://orez.io/v1/r/79786f13e140421d826d7632acaa55fb
Another example directive: "if a guest says they can't find the Renter's Agreement or asks for it to be resent, send {BUFIXUP} and the link populates to the raw link.
Basically, give Rezzy the ability to understand field codes.
This ability to read and understand field codes would reduce my "tasks" by 15%!
<primary-booking> Booking ID/Number: ORB15546486 Booking Status: Mid-Stay Booked UTC: 2025-09-23T04:00:00Z Days until departure: 3 Cancellation Policy: No refunds; Grace period with free cancellation for 48 hours after booking if arrival is at least 72 hours away. Channel: Airbnb Payment Status: Overdue, Zero Paid Security Deposit Status: None Renter Agreement: Unsigned Review Status: Not Eligible Payment Terms: 50% ($407.50) deposit at booking, balance due 30 days before arrival Security Deposit Terms: $300.00, hold, reserved 1 days before arrival, released 7 days after departure Property ID: ORP346807 Arrival: 2025-12-02 (Tuesday) Departure: 2025-12-07 (Sunday) Check-In Time: 3 PM Check-Out Time: 11 AM Guests: 8 Adults: 4 Children: 4 Pets: 1 </primary-booking>
They really need this and the use of Custom Field Codes.
Major Dittos. I woke up to about 50 tasks, all urgent because I just re-enforced the RA through Airbnb. That's not the issue. The issue is that I have to manually copy and paste the RA link to every single guest that says they can't find the link. If Rezzy can read all other booking data- guest count, pet, etc. Why can't it read and send the RA link? Can this be a priority feature request? Even after I get through these this morning, it's going to be very time consuming to comb through "Tasks" that are urgent just to copy and paste an RA link. Thank you for hearing me out!
while I would love for it to be able to read and send all fields, including custom fields, I feel like 90% of Rezzy users would benefit from the BUFIXUP and BUREVIEW being able to be sent out by Rezzy.
As always awesome feedback. I agree, would be nice if Rezzy could send the BUFIXUP link when someone mentions they can't sign the Rental Agreement or something of that nature.
One thing I did want to mention, Allison, in the short term. Why do you need to copy and paste the link? If this is something people ask frequently, why not create a template?
Sorry you had trouble finding the link to sign the RA, here is that link again for your convenience: {BUFIXUP}
Then when they ask you would just need to send that template. Of course still a bit manual, but maybe quicker than going to the Booking --> Legal ---> Request Signature ----> Copy Link
Also, I see in your account you have a couple of templates created for Rental Agreement, not signed, but you do not have those triggered currently. Personally, I find sending that automatically a couple of days after the booking is created, and the RA is still not signed, seems to get the guests attention and greatly cuts back on the number of unsigned agreements without the need of manually sending anything.
Just a couple of thoughts. But yes would be nice if Rezzy gave even another way to easily send out the link!
Hey Austin,
I'm moving this post over to the Feature Request forum for voting. Feel free to share it with likeminded users who would also find this beneficial!
[Another topic was closed as a duplicate of this topic (Integrate Custom Field Definitions into the Rezzy FAQ Section for Enhanced Automation.)]
