I'm wondering if there could be an email address associated with our account that we could copy on emails that would then import the communication into OR. It could match it up based on the guest's email address. This would allow the history of all communication to be in OR, even without a true unified inbox. Just an idea so we don't have to jump back and forth from OR to a separate email inbox to see communication.
Holly - This functionality will be released as an enhancement to the current inbox, so I'll close this request since it is being worked on.
Great!
Hi Holly,
Suzee is correct in that we plan to eventually add inbound email capability to the Unified Inbox. I'm afraid we may not get to that in the 2025 roadmap, but we understand the desire to see this rolled out in the coming months.
I'm going to leave your request open to garner more votes in the meantime. More votes allows us to see where the demand is strongest across all Feature Requests, which our Product and Dev teams take into consideration when determining what will make it on the roadmap next.
Please share this request with likeminded users who would be willing to give it an upvote!
I posted this before.
You do not have a universal InBox at present.
ALL comunication need to be captured within it.
Shouldn't call it Inbox without email, I spent a while trying to figure out why emails were not showing. Unified Channel Chat or whatever much more accurate. Email inclusion cannot come soon enough.
Come on ORezzers - this is really needed. It is torture having to check so many places for communications. Things get missed.
Also - we cannot send an email from the inbox or reply to an email from the inbox.
Lets get some more votes.
Yup still waiting.... Seems they are preoccupied with AI
A unified inbox is pretty standard across many of the PMS systems at this point. e.g. guesty and hospitable.
As 'Direct Bookings' is a definitive channel for OwnerRez, communications from Direct Bookings must also be considered as part of a "Unified Inbox", especially with the push on AI interaction with communications. Just under a year ago, a potential timeline was given within a thread that stated: "We are discussing what it looks like to have direct booking threads come into the new Inbox (and we already have plans to bring email into the Inbox later this year). Both of those would help communicate with your direct booking guests." I understand that roadmaps change, but customers would like to be apprised of what they look like, as these plans don't just affect your future customers but also directly impact your current user base.
Even as a stopgap measure, if there were an API to import/create e-mail messages within the Inbox, this would give folks the option to use automation tools like Zapier to push messages into OwnerRez. OwnerRez already has the capability to send e-mails from the defined e-mail address after the domain has been verified. This could allow existing AI to interact or route messages appropriately. Yes, all replies would go to myusername@mycustomdomain.ext still and it would be up to my automation to then push the responses back into OwnerRez.
