I'm wondering if there could be an email address associated with our account that we could copy on emails that would then import the communication into OR. It could match it up based on the guest's email address. This would allow the history of all communication to be in OR, even without a true unified inbox. Just an idea so we don't have to jump back and forth from OR to a separate email inbox to see communication.
Holly - This functionality will be released as an enhancement to the current inbox, so I'll close this request since it is being worked on.
Great!
Hi Holly,
Suzee is correct in that we plan to eventually add inbound email capability to the Unified Inbox. I'm afraid we may not get to that in the 2025 roadmap, but we understand the desire to see this rolled out in the coming months.
I'm going to leave your request open to garner more votes in the meantime. More votes allows us to see where the demand is strongest across all Feature Requests, which our Product and Dev teams take into consideration when determining what will make it on the roadmap next.
Please share this request with likeminded users who would be willing to give it an upvote!
I posted this before.
You do not have a universal InBox at present.
ALL comunication need to be captured within it.
Shouldn't call it Inbox without email, I spent a while trying to figure out why emails were not showing. Unified Channel Chat or whatever much more accurate. Email inclusion cannot come soon enough.
Come on ORezzers - this is really needed. It is torture having to check so many places for communications. Things get missed.
Also - we cannot send an email from the inbox or reply to an email from the inbox.
Lets get some more votes.
Yup still waiting.... Seems they are preoccupied with AI
A unified inbox is pretty standard across many of the PMS systems at this point. e.g. guesty and hospitable.
As 'Direct Bookings' is a definitive channel for OwnerRez, communications from Direct Bookings must also be considered as part of a "Unified Inbox", especially with the push on AI interaction with communications. Just under a year ago, a potential timeline was given within a thread that stated: "We are discussing what it looks like to have direct booking threads come into the new Inbox (and we already have plans to bring email into the Inbox later this year). Both of those would help communicate with your direct booking guests." I understand that roadmaps change, but customers would like to be apprised of what they look like, as these plans don't just affect your future customers but also directly impact your current user base.
Even as a stopgap measure, if there were an API to import/create e-mail messages within the Inbox, this would give folks the option to use automation tools like Zapier to push messages into OwnerRez. OwnerRez already has the capability to send e-mails from the defined e-mail address after the domain has been verified. This could allow existing AI to interact or route messages appropriately. Yes, all replies would go to myusername@mycustomdomain.ext still and it would be up to my automation to then push the responses back into OwnerRez.
I'd like to chime in here and vote for inbound email capability. It's more efficient to work from one inbox, instead of multiple. I find it frustrating to hunt down correspondences. In particular, I'd like to be able to send direct emails to guests and receive that guest's response in the inbox (as opposed to tracking down the previous booking and selecting the message button there... and then receiving the response in a different inbox entirely).
Cheers,
Laura
Unified chat and email and inbox and booking details summary (dates platform price) would be my number 1 request.
Also there is an approx 45? minute delay sometimes between being notified about a chat reply in say airbnb or vrbo right away so you can have conversation and ORez which prevents conversation. Guests find conversation reassuring, ORez needs to pull the data more frequently or get sent it in real time ideally.
Really wish this was more of a priority other than fixing stuff that’s not broke. Did we really need a redesign over crucial functionality?
We are still early in the R&D phase on this (unified email), but I wanted to throw a note out here that this is actively being worked on. We usually don't say anything publicly until work is deeper underway, but I hear the frustration and wanted to let you know this is an active priority.
Thank you for this update! Nice being heard on this important topic. Much appreciated…
That's good to hear. Can anything be done about making ORez pull data faster so you can have two way conversation with guests via ORez? It's a bit of an Earth to Mars delay at present.
The vast majority of the time, the delay between Airbnb and OwnerRez is only a few seconds, so chatting with Airbnb guests is very normal and the same type of latency you get with the Airbnb app itself.
To prove what I mean, if you look at the Rezzy webinar we did a few weeks ago, which was completely live, we were demonstrating guest messages on Airbnb, and the back and forth of the messaging was only a few seconds throughout the entire 1-hour webinar.
Recently, we have seen some transient issues where either their messages are pushed to us with a delay, or there was a very high load, so our queues were processing things minutes behind. I believe there were even some days where the queues were running an hour behind, which is probably what you're thinking of. We have fixed some of those issues, and we are actively working on reducing the load issues even further.
PS. You mentioned "pull data faster", so I wanted to address that specifically. From a technical standpoint, there is no pull process. It's completely push-based (ie. webhook), so Airbnb pushes messages at our system instantly when the guest sends them. We do not poll on a minute/hour basis, which would create delays. We receive everything inbound from them.
Thanks, good to know, I must have particularly noticed the big delay.
It would be great if Rezzy can work with Email in the same way it works with the unified inbox and SMS.
