Step towards unified email inbox
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[Another topic was closed as a duplicate of this topic (Restore SMS Template Access and Email/SMS Toggle in Guest Communication)]
[Another topic was closed as a duplicate of this topic (Unified inbox to also include emails from guests + pre-booking messages from website + better AI response)]
[Another topic was closed as a duplicate of this topic (OwnerRez specific Inbound email address)]
I'm with others...It would be great to get direct reservation messages in our OwnerRez inbox. Right now, if a guest inquires from my OwnerRez website they either send me an email (gmail inbox) or text to our business/property phone numbers. I'd love to streamline this because I'm now integrated with HostBuddyAI so that system is catching all of my OTA messages (BEAUTIFULLY) but HostBuddyAI can't see my direct reservation messages.
I'd like to add my vote to this request. I manage a portfolio of about 19 short-term rentals across multiple markets, and I'm in the middle of moving my operations into OwnerRez.
From what I understand, the Unified Inbox doesn’t handle sent and received email. When a guest replies by email, the message lands in my external inbox instead of the Unified Inbox. That means Rezzy AI and other messaging integrations can't see or respond to it, and I end up with guest conversations split across two places.
This matters even more as I plan to connect Hostbuddy. An AI guest-messaging tool can only be as good as the conversation history it can see, and email replies are a real part of that history, especially with direct bookings and guests who respond outside the platform channels.
Bringing email threads into the Unified Inbox would let me manage every guest conversation in one place and make the AI integrations much more reliable.
Is there any update on whether this is planned, or a rough timeline? Happy to help test if that's useful.
Thanks for all your work on this.
Adding my vote. I'm a direct-booking host and I have no single record of email conversations with a guest. For one one-night stay, OwnerRez sent 10 emails, and the guest's replies and my own emails went only to our email, no record in OR. Please add a BCC/forwarding address that logs emails on the matching booking, and show guest email replies in the unified inbox thread alongside SMS and channel messages.
I used Claude to build my own unified inbox. Did not take that long. Not general purpose like OR would need to make. However all my messages are in one place. Then I use a LLM to do the language translation. Claude created a MCP to OR (before one was released) so the LLM can get info already there as well as my website to propose answers to guests questions. Also allows for a chat feature on the website.
That's great, but not everyone has that kind of tech skills.