Tag automations based on custom field values in the booking form.

This request is a duplicate of Custom Field to link to trigger
2
2 Votes Closed
Bri
Jun 9, 2026 12:31 PM
OR Team Member Member for 4 years 824 posts

[This topic has been merged with another topic (Custom Field to link to trigger). All unique votes have also been merged.]

Lucy C
Jun 8, 2026 10:54 PM
Member for 1 year 12 posts

I believe that currently tag automations work based only on conditions like booking dates, seasons, guest count, payment status, channel, and pets - but not directly on custom field values.

I don't think it is possible to have a tag auto-applied based on a guest's text answer to a custom field question. This means I can't set up automatic third party notifications for special requests like access to the EV charger.

After a booking is created, I need to check the Custom Fields tab for the guest's answer, and if they said "Yes", then I need to manually add the 'EV Charger Required' tag in order to set up a third party notification.

It would be great if this manual step could be removed. Or if there is a workaround that someone knows, I'd love to hear it please.

Lucy

Bri
Jun 9, 2026 12:31 PM
OR Team Member Member for 4 years 824 posts

[This topic has been merged with another topic (Custom Field to link to trigger). All unique votes have also been merged.]