In the change trigger screen, there is only an option to delay sending a trigger by multiples of days. Using hostbuddy, or other AI it would be very helpful to have the option to delay triggers by minutes or hours also.
My specific issue is my AI responds to new bookings welcoming them and responding to any comments they made. I also have it telling them to watch for the RA and security hold message. In order to make this flow work, my Renters agreement request can not go immediately upon booking. So my only option right now is to delay that message after booking by one day. But this is awkward as now my guest is waiting for this message and if its a same day or next day booking we have to send it manually. Ideally I would send it one hour after the booking is created to allow any natural conversation with the guest to end before demanding paperwork and credit card info. :-)
Thank you!! Hopefully this is a fairly easy thing to add.
Hi Kimberly,
Although there isn't an option to delay an immediate (event-based) trigger by minutes or hours, you could create a scheduled trigger to send the renter agreement on the day of booking creation at a specific time. This way, it still goes out on the day their booking is created, but not as soon as the booking is created. You could set it to a time later in the afternoon or the evening, to account for any guests who book later in the day:
However, if it's a same-day booking, you'd want to create a separate trigger to send the renter agreement as soon as the booking is created so that they receive it right away.
