True Unified Inbox

Combine all message sources into ONE thread In the guest communication tab.  Currently we have multiple message threads for the same guest in the inbox. One for Airbnb, another for any sms communication, I have 2 separate message threads for a VRBO guest from VRBO. Please put all messages with a guest into a single thread. Thank you. 

Absolutely agree. It’s bad enough that we can’t communicate via an app with our guests like other hosting sites. Multiple emails on the same/similar topic looks sloppy and leads to guests overlooking or missing important information. 

Would like my houfy email to be included as well.

We do not have a unified INBOX yet.

A true unification would be EVERY communication in the same place.

If you wanted to visualize that, it would be a spreadsheet with 6 or so columns

Priority - Date - Time - Source - Message - AI Summary

This would also include phone call transcriptions

I know it is available.

I saw it in Track PMS  tnsinc.com

Fully agree.   I am new to OR, and was disappointed when I discovered the inbox was not truly unified.   So many mis-communications, over communications, conflicting communications can occur when you can't see all of the messages that have been sent to the guest.   A truly unified inbox also needs to include the guest's reply to all communication channels.  Currently we can send emails (manual, triggered, system) and they come from mydomain, which is great.  Unfortunately, when the guest replies to an email, it only goes to the email inbox that OR was configured to send from.   It doesn't show up in OR at all.

I hope this does get fixed, especially so that all replies from guests go into the unified box.