Feature Requests

Sort by

• Newest Reply
• Newest Topic

Hello,

Is it possible to insert a field code into an email template that will fill in one of our custom coupon codes?

This would be handy; instead of having to create separate email templates for each coupon code we could use one template and allow the field code to insert the applicable coupon code.

Fixed conditions like the pool or beach rules can be done with Property custom fields. Just add a custom field for properties called something like "Legal Agreement Clause." Then fill it out on each property for the specific pool and beach rules for that property. If none, leave it blank. Finally, update your legal agreement to include the {PX...} field for your new custom field.

We have properties on the beach and in the city, we allow pets in some but not others, and some with pools and others without. What would be very useful would be to have a process, like custom fields, to be able to insert different variable clauses based on the condition(s) presented and have sigs for the important ones. For example, a property on the beach with a pool, and the guest is bringing a pet. So we have to have the pool liability clauses, the beach rules, the beach rules for pets as well as the normal requirements. For a city property without a pool or no pets then we'd just have the general clauses and city-specific, e.g. quite times, criteria. For now, we have several legal agreements and send based on the conditions but it would be much more efficient to just have clauses and they get inserted based on the booking and/or property specifics.

This is something we've long talked about, but at present the best way to do it is by integrating with our partners who provide full housekeeping and maintenance scheduling and services. They have this sort of capability and much more besides:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

Having the ability to have the housekeeper chose to upload info into a damage insurance claim while performing the cleaning of the home/condo would alleviate so much back and forth. The housekeepers do not need to and I would not want them to have access to financial or any other part of the guest info(email, phone number, address). They maybe could populate the insurance claim form by choosing the property and stay dates of the guest, it would then automatically populate the reservation number and input the correct info that would be needed to file a claim. Once the claim is filled out and pictures uploaded from the cleaners, it would automatically be sent to the homeowner or appropriate person to complete the insurance claim so appropriate action can be taken by the owner by filling in the replacement costs and/or receipts. This would allow us to eliminate a lot of emails, back and forth info on damage, uploading of pictures, ect. It would streamline the process.
As it is now housekeeping sends me the picture they took, I download the pictures, ask questions of housekeeping. Then I have to fill out the claim, upload pictures to the claim, ect.....
Housekeeping could upload pictures, explain the exact damage done adding in the ability to take pictures on a phone or a tablet going directly from picture taking to form, such as done in messaging. Similar to taking a picture choosing to upload it directly into the message. Oh my what a time saver! It would streamline the process, freeing up time for an owner.

It'd be very useful getting Airbnb booking message (the first message Airbnb guests write when they're doing their booking) into notes.

Usually, they write important things in this message and I manually copy and paste them into notes. So, automating this would be great.

I would love for Apple Pay to be an option for payment when customers are checking out on an iPhone, iPad, or Mac. Over 90% of the visitors to my website are on iPhones. I love that when I send out QuickBooks invoices Apple Pay is an option which makes it very easy for customers to submit their payments.

Could we please have a trigger for the exact day of the week ideal for trash collection reminders and other day specific tasks.

This is desperately needed. Your AirBnB offering is close now with in-channel messaging integration. Auto Reviews are nearly all that's missing.

Just in case you didn't notice, you can now vote on feature requests!

There does not seem to be a way to tie reservation amounts to the batched deposits and refunds that show up on a bank feed report. This is because the batch ID number is not being associated with the Reservation ID number. This should be an easy fix and will make accounting and and reconciliations much easier.

Can OwnerRez please enable us to track the bank deposit numbers to the reservations numbers so it is easier to do the bank reconciliation?

This would be an excellent feature!

SMS is now out of beta and available to all. Please read the following blog post:

https://www.ownerrez.com/blog/sms-available-for-all-show-signed-renter-agreement-in-booking-emails-vrbo-inquiry-emails-logo-instructions-cleanup-2

Thanks to Marina's Edge for a great idea 5 years ago! 😀 Marking this thread as released!

In the meantime it would be a good feature to be able to set policy by channel. We can then make it more attractive for direct bookers.

Just bumping up so others see it

Yes. And, the widget should update photo changes made in OR onto the website by the widget. The widget should import into the website the pictures, the caption and in the order, they are in the property section of OR.

It would be great if there was a page that the PM can use to choose the property, date and guest then a customizable checklist of things that need to be checked before guest check-in (beds made, pool heater working, A/C temp, remotes operational, etc.) and then a list for after they check out (condition of the house, laundry started, etc.). Once the PM signs off on it, it is stored and the owner is notified.

Great idea! I was looking at using Google Forms for something similar ("If you have a maintenance request, please fill out this form," etc.) but will have to look into Jotform.

However, if this feature is on OR's roadmap, I'll put that project off, so please let us know, OR guys! :)

Ryan, what was the CSS workaround?

>>You cannot easily deny you missed that section when you have an initial or signature right next to it. Plus, it makes me feel better that they "may have" actually read that section since it was pointed out to them.<<

Now fast forward to Booking in the Time of COVID-19 and the horrors of Chargebacks: Why having multiple sections with initial or signatures are essential today.
And as the 2020/21 winter holidays bring even more uncertainty to the VR business with the ever-present worry - will I or won't I be closed down to "stop the surge"...

I recommend you read -COVID‐19 and Vacation Rental Payment Risk: THE BIG PICTURE (https://vrmintel.com/covid%E2%80%9019-and-vacation-rental-payment-risk-the-big-picture).

Skip to the bottom section titled: "UPDATED CHARGEBACK INFORMATION RELATING TO COVID‐19. As of 4/6/2020"

Note specifically:

>>>Cancelled Services/Credit not Received
Best chance of reversal will PROVE the guest agreed to your cancellation policy and cancelled outside of it
√ Guest signatures and/or initials are within 1” of your cancellation policy
√ Proof the guest had to click to agree to your cancellation policy online to complete the booking
√ Documentation showing the date the guest attempted to cancel

>>>Services not Rendered/Provided
Best chance of reversal will PROVE the guest completed their stay or agreed to your cancellation policy and cancelled outside if it.
√ Guest signatures and/or initials are within 1” of your cancellation policy
√ Proof the guest had to click to agree to your cancellation policy online to complete the booking
√ Documentation showing the date the guest attempted to cancel

It would be great if we also have the ability to remove fake reviews or 'test' reviews. Will our reviews be pushed to Google...

It would be nice to allow guests to enter information on a custom form. I currently use jotform.com to send an arrival questionnaire to ask the guests how everything was upon arrival such as cleanliness. I also send them a departure questionnaire/survey. It would be nice to have that integrated in OR.

I converted this thread to a Feature Request topic. Feel free to use the voting buttons at the top to add your votes now!

Definitely have this request for reviews to Google My Business on my wish list!

What you could do is use the (i) on photo's, and the cloudfront link on a slider.

I've moved this thread into our new Feature Requests section. Feel free to upvote this idea!

I've moved this thread to our new Feature Requests forum. Please vote up this request if you want it!

I'm in the same boat. My policy is $300 deposit upon booking. 50% 6 months out and the remainder 60 days prior to arrival. New to Ownerrez and like it, but if this can't be set up I may have to look elsewhere.

I wanted to do a discount code that was available for the whole year but not valid during the summer school holidays of July and August.
Could the function for "Arrival Date is Not Between" be added?

My work around was to do an arrival month of year is not August. Plus multiple second criteria of Arrival Date is not (each individual July dates). It works but it's very messy.
One tidy up with the "Arrival Month Is Not" Can the month field have a drop down for the months or at least a mouse tip to let people know what we should enter. Turns out 8 is valid not the word August.
Thanks

Could a check box be added to the general inquiry forms? It would be nice to be able collect marketing permission and add to a mailing list.