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You do not *lose* the data - it's all still preserved in OwnerRez. You just can't see it for inactive properties - you need to reactivate them in order for that data to be included in reports.
I agree. It’s the historical data we need. We have properties we no longer manage so need to mark them as inactive but shouldn’t lose the data from when they were active. How can we accurately report on turnover for the year without this information?
Our previous PMS did this.
This is a good one for sure and already in our plans to do. 👍
We have about 40 properties in Owner Rez, but our relationship with each of those clients varies slightly. Some clients manage their own channel bookings but we handle check ins, some properties we do the accounting for them, others have their own accountant.
When we run reports like the Line Item Pivot report we can go through and individually select which properties we want to include but with 40+ properties this is extremely time-consuming.
It would be so helpful if we could create tags for our properties that categorize them based on the services we provide. When we run reports to send to our accountant we could then include only the properties for which we provide accounting services.
I think the filter by Tags could be very useful for many OR clients.
At the risk of opening myself up to a lot of questions... We have this built and it is actively in testing as I write this. Both auto-reviews and other things around it. You will not need to use SmartBNB (Hospitable) any longer after this update goes out. 🤠
Please allow vrbo messaging on ownerrez
I, too, am using SmartBNB (Hospitable now) just for the automated reviews.
1. I agree, the "bad reviews" feature is the killer feature. If I think I'm going to get a bad review, I definitely don't want to post my review any sooner than 1 minute before the review period ends. I don't want the guest to get an email from Airbnb saying, "Matthew wrote a review about you, write your own review to find out what he wrote".
2. It would be very nice to be able to write the bad review before the stay ends, or at least to be able to suppress the default positive review. I've currently got a guest on a 30-day stay who was extremely obnoxious in the first 24 hours. With SmartBNB I can't write my review until after the stay ends.
Personally I do not see the big deal. Once the renter is booked, you have their email/phone in OR. OR sends templated emails/SMS to the renter contact. Don't see a need for cumbersome vrbo to be involved past the boking stage.
Yep, definitely a great idea to increase the number of places and ways that custom fields can be referenced. Something we want to do -- particularly the house rules templating. That might be able to be solved by a simple HTML > plain text conversion or even a text only version that you can configure.
We've got many custom field enhancements on the roadmap, but no ETA as of yet :-/.
Yes, the new layout is a recent update. We're definitely going to continue refining and tightening up the new layout -- you'll see more updates in the coming weeks.
I frequently use the export/import function to update the HEADLINE of our property to promote discount etc.
It was probably over a year ago that I made a FEATURE REQUEST to allow the descriptions to be updated so that I could update it to include special etc. It would also provide a means to standardize descriptions for accounts with a large number of properties.
So I would like to "re" suggest this enhancement which is basically a request to increase the number of columns that are included in the current export / import for properties.
What happened to the rate calendar?
It was perfect for editing rates both on mobile and desktop.
Now it's needlessly huge, so you can only see 3 weeks at the best. Hard to scroll, select, and it's hard for eyes no matter if it's mobile or PC.
Please turn it back to old look.
Thank you!
I've taken the time to go through my Legal Agreements and insert Custom Fields where policies differ by property (e.g. I have a custom pet policy set up in each property that gets automatically merged into the Legal Agreement as applicable). It works great.
However, I still have to comb through and custom-write the House Rules section for each of my properties so the correct verbiage for that property shows up in the House Rules section (especially for Airbnb)
It would be much better if we could use Custom Field merge codes in the House Rules sections of each property.
I know there may be some breakage due to reformatting rich text Custom Fields as plain text; if it would be easier, I'd be fine limiting the House Rules to only allow merging custom fields that are plain text.
What would actually be amazing is if the Airbnb channel's House Rules could automatically be created based off of the Legal Agreement that applies to the Airbnb channel (since Airbnb only allows us to ask for legal agreements if the full text is specified in the House Rules section), but I know there's likely too much potential for breakage due to formatting, but simply allowing merge codes to be used would greatly simplify administration.
As far as I know, the only Venmo API is through Braintree. We do support the Braintree gateway, but only for credit cards right now. We may add support for other non-card methods that Braintree supports at some point, but that involves converting to a completely different API, so it's a large effort.
ID upload is still in the works -- it's part of a much larger renter agreement overhaul to make agreements more powerful, more mobile friendly, and add additional custom field types like files, images, and guest lists.
We're definitely aware of the need, but we want to get it done right.
I love the disallow gaps feature, and I would like to set it for future reservations but want to have an option to disable “disallow gaps 7-21 days before check-in and allow all bookings.
I see a lot of value in this simple option. Is it possible to request it. Does others see the value?
Yes I know you can specify in special instructions. I was wondering if you could make an API-integrated seamless at check out. They may have an API now? Just got this:"Selling your couch on a digital marketplace? Offering your services online? Now, with Venmo Purchase Protection, you can do business with confidence. When payments to a personal profile are tagged as a good or service, Purchase Protection is available on eligible payments* and sellers will pay a 1.9% + $0.10 transaction fee.
Buy and sell with peace of mind, knowing you can be covered in the event something goes wrong."
This is by far the most requested feature and, Paul W, back in March you acknowledged that its importance to your customers. Since then, I and several others have requested an update on this.
Ken has indicated that a third party verification solution is in the works instead, which is not the requested solution.
All we want is a simple means for guests to upload photos of their IDs. Can you please provide us with an update on this?
Yup, this is planned for a future release.
Can the "Received" column also include time as well as the date?
Couple owners have asked if they can view/ edit their rates, I think it would be handy to have that feature.
This would be my solution too
Unfortunately, as popular as this request is, it is dependent on work being done by Vrbo to support our integration with this function - and this keeps getting delayed. :-( We talk with them about it at least every month, and we're top of the list for beta testing once it's available, but at present we still do not have a reliable ETA.
Hello! Any updates here?
It's so important for them to integrate this capability with OwnerRez. When scaling vacation rentals, as I am, it becomes more and more apparent of the need. This is particularly so when most of the bookings and guest interaction I receive occurs from other hosting platforms so I can (and do) use OwnerRez far more than the native VRBO app. In other words, I'll spend less and less time with the native VRBO app and it's messaging capabilities because I won't need them as much as the others.
When I do need it, it's a huge pain to have to switch up and move from my current functioning systems in place.
Hi everyone, you'll notice this request has been changed to Planned status. It's actually past planning and dev, and in testing right now. Should be out live in a month or so, maybe less.
Why not do a deal with touchstay for a group discount?
Hi, we also manage both short and long term renals and I think this is becoming more and more common with Covid and the large number of people who are now free to work online from anywhere.
We have tried using OR for long term rentals, by entering Rent as the total of the 12 monthlys rent amounts combined, then we created a payment schedule that breaks the full-year amount into 12 monthly payments however the system does not allow us to set up reminders for the upcoming payments due (monthly rent) the reminder only allows us to remind the guest/renter of the full remaining amount owing, which is of course confusing. Each month we want to email them a reminder of their next monthly rent payment which is due.
I think creating a "next payment due amount" and a "next payment due on (date)" fields would help make the system more flexible for longer-term and yearly rentals.
Also, a field that inserted all future scheduled payments would also be helpful - currently, you can only include all past payments.
If you have any other ideas on how long term rentals can be successfully implemented with the current set up I woudl love to hear about it. We are open to any and all ideas.
Yes please, we have many reoccurring monthly expenses that we need to pass on to owners. Having this feature would be such a big help.
We would also like to be able to charge expenses directly to the Guest through the Expenses tab under Bookings. This would allow us to charge guests for extra services like additional cleaning, grocery delivery etc. Or in the case of long term renters, we could charge cable and internet and other utilities that are consistent month to month.
I can't count how many times I've had a filtered ribbon view looking for a guest that still owes or that we owe a refund to, etc... and instead of RIGHT clicking on the booking and opening it in a new window I click on it, it opens and then I have to refilter. I'd love to have the filtered view be a "sticky" filter until I click on a button or something that resets the filters.
Not an app but a "guest view" via a webpage with a unique URL that could be sent to them specific to their booking... Things that they could access from the unique webpage might include:
1. Property Details Page from the website
2. A guest view of the Booking - Unit Details / Pricing / Payments, etc...
3. For direct website bookings the ability to Cancel (following rules similar to OTAs for cancellation and refunds)
4. The ability for them to add or remove Optional Surcharges and Discounts - add a pet fee, add a returning guest discount, etc..
4. Property Specific Information and Videos - perhaps through custom property fields that are grouped with a tag. We would like to support videos here.
