Feature Requests

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Thanks for the request. I understand what you're asking for.

The wording for warnings and rates can be difficult to get right for everyone since different users want different things. We have kicked around the idea of doing field-code-based descriptions so that users can define their own terminology.

On the widget quote, you're right that clarity would be good there. We're planning on adding a "details" link next to the number so that the guest can immediately see what line items are part of the rate and what is included. I believe that the rate number you're seeing does include all line items (it's a full quote). I'll check on that to be sure.

-Michelle

Hi Nancy,

Thanks for submitting this idea. I understand the issue. There are a couple other things we'd like to add to that page as well.

-Michelle

I noticed that when I'm entering a booking I can't write notes, but I have to wait until I submit the booking, then click on a separate Notes tab. It would be handy to be able to write notes at the same time as entering the booking information.

I am testing my inquiry/quote form on my website using information that is not meeting the rules just to see what happens. There are a couple of things that concern me and I am wondering if we can somehow make a change.

1. If I try to test-book for too few nights, I get a message like this: "<season> allows a range of 7 to 365 nights."
In addition, the guest is showed a price estimate for that too-short period.
I would so much prefer it if the wording was "<season> requires a minimum of one week (7 days, 6 nights)." (of course this minimum would vary depending on the season they specify, but we'd outline this in the rules and price table.) And I would really like it if the price estimate did not show up unless they specified the minimum days required.

I think the wording "allows a range" is confusing to the customer, especially if the 365 nights is in there. I think letting them know the minimum required is critical. I don't need to tell them a maximum, and in fact a maximum is misleading. I can't specify a maximum during season because that number changes depending on what day during that season it is.

2. I was happy to see a price quote come up when I wrote in the dates! The problem is, it says "from," and I don't know if that amount includes tax, cleaning fee, etc., or if it is just the base rate. I don't think I want the guest to know that amount unless I tell them this is basic rent and doesn't include taxes and cleaning fee, or if it is a rate that does include these things. It would also be cool for me during this crazy time with VRBO, etc., to say it doesn't include any booking or service fee.

Thanks so much!

Randy, we're going to push forward on this to get something out to you. Others have asked about this as well in the past. The plan is to add a Quote trigger that hinges on the Status criteria field. So you can choose to send/not send based on what the quote's status is (open, preempted, expired, booked). It will be a small iteration, but should get you what you need here. Thx, ~Sam

Yes! We need this really bad. If we could send our recent quotes out a day after 3 days after 5 days after and so forth it was first quoted, this would increase our bookings a lot. I used to have a high-school kid hired that would just go through the quote list and resend stuff that had been quoted in the last 3 or 4 days and he would look to make sure there was still availability on that unit, and if not he would do a new quote on a unit that was available. Then start sending that quote out as group email on a regular basis. I don't have time to do it anymore but it was a huge boost to my bookings. To go full circle with it, I'm thinking it would be triggered triggered buy a quote comma then you would need to check to see if the property is still available somehow or simply put a list with links to properties that are available for those dates. I would be happy to show you how this is done in another property management program. But if you could at least get a trigger out 4 quotes ASAP, that would be very helpful. Then work on the other bells and whistles as you have time.

Hi Insights Group,

You can certainly do that! Look under Settings > Listing Sites. On the right side, you can add custom ones (such as your own personal website).

-Michelle

Hi Chris & Developing Team

I would like to be able to add a channel that is not in your listing when creating a booking. For example, a pull down screen shows a list of channels that are not relevant to me.

When you manually enter a payment, the system should give you the chance to edit the email to the guest. It defaults to what you configure as the "Send Receipt To Guest" template, but an editor will open so you can tweak it. Most system events are like this, with a customizable template and then availability of the editor to add in personalized things if you need it.

If you need to send a custom email that's not related to a system event or triggered automatically, the best way to do it right now is to click on the email address on the Booking Info tab and send through your own email program.

We are working on a fully customized system that will manage all emails inside OwnerRez vs. requiring you to use both your email (for custom things) and OwnerRez (for automatic system things). I'll keep you posted as we get closer to rolling that out.

All,

Please consider an email that could be sent from owner to potential renter with free flow of verbiage. For example, I recieved a check today, and want to send that I got the payment and add a personal note with it. This personal note will always be different for each renter.

Thanks.
Susan

Until you get a different in box set up perhaps you could put the email address on the "inquiries" and "quotes" screens so we could see that they are coming from a noreply@homeaway.... AND put a check box by each email and delete button so we could bulk delete inquires from noreply emails from HA and FK. Just having to spend a ton of time going thru all those that are coming in from HA right now and they are usually just informational emails about payment requests, payments, quotes that I sent from HA Dashboard, etc. I'm trying to keep it all cleaned up as I go so I can measure inquiries, quotes and bookings accurately for reports. Thanks!

Hi Waltzerla,

We don't currently have a way of including attachments on email templates. In fact, that's been by design. Our email system is built around large-volume sending where we optimize deliverability (trying to avoid spam filters) so that all the transactional email sent out to guests gets read as much as possible.

That being said, we recommend that you reproduce the attachment as the body of the email. Is that possible in your case?

In other words, can you use our rich-text editor to make an email template with the pictures and words and fonts that look similar to your PDF? If so, then the attachment would not be necessary.

-Michelle

I send out a trigger "welcome" e-mail right before a guest's arrival where I attach PDF files with various helpful information that the guest can print out. I would love to be able to do that with this system. Otherwise, I can't have it as a trigger e-mail and have to do it manually. Is that possible?

I am trying to keep up with the number of inquiries and quotes on my system. Any way to set up a rule to not let OR try to quote these messages from HA? I already asked for email parsing to not send those types of emails into the inquiry system but that's not available yet.

Thanks Michelle. It's just easier for me and the traveler to see everything on one calendar. I can use the rate tester to quickly do quotes on my cell phone, but I still don't have 1 page to go to that I can see all unit's availability AND do a quote without having to navigate all over. Just a suggestion since personal devices are being used more now than computers to buy stuff online. It makes it a lot easier for the traveler as well to have just one page to see and use. Just add it to my wish list!! Thanks! :-)

You're completely right - it would be a great thing to have (the interactive calendar) and something we'll have for sure.

I wanted to point out that you **CAN** have multiple properties being selected in one spot.

Here's an example of a user that has it:

http://www.riversideproperties.org/availability-calendars

Notice that the widget has a "Select Property" dropdown at the top.

Got it and am building my new Web site with those. BUT, that's only for 1 property at a time. It's really nice to be able to get an overview on 1 calendar of what we have available total. I have my one bedrooms at the top of the calendar and my two bedrooms at the bottom. If I get a phone call I can quickly see what's available and click a day and get an instant quote for anyone right over the phone on my cell phone, PDA. I can also easily direct them to that calendar and they can see the same thing and be able to quote them sells any of my condos without having to move around to individual property pages on the website. Like I said, I didn't think it was a big deal at first but once I started using that feature in Lodgix, I now use it all the time and especially while I'm on the go, not at my computer and can do all of this right from my cell phone. It might be a huge project for you guys to make your calendar widget interactive like that. I guess Lodgix built that into the features of their calendar when they made it probably.

See my site below that uses the Lodgix calendar:

http://galvestonbeachcondos.com/availability/

Hi Randy,

Thanks for the feature request.

I don't know if you know this (you very well might) but we have a widget already that lets your guest plug in dates and get a rate quote (or add more information and fully checkout).

Did you know about that one?

If not take a look at this website page, over on the right side:

http://cardigancabins.com/shenandoah-stars

Select the arrival/departure date and # adults and you'll get an instant rate estimate. As you add more adults and such, it will adjust, including showing where there are rule violations.

A lot of users are getting direct bookings this way now.

Thoughts?

-Michelle

A huge upgrade would be making the OR calendar interactive so owners or guests could click on arrival and departure dates to get an instant quote with a book and a quote button. See my website galvestonbeachcondos.Com availability tab at the top, that currently has the logic calendar with this feature. I didn't use it at first, but now I refer travelers to it all the time and get a lot of bookings this way. It doesn't require the guest's info to quote.

This is something we have on our to-do list, but it's not in place yet. Ideally, it'd be a setting on surcharge that makes it selectable for the guest during checkout.

I might consider delivering firewood and providing linens if customers could add this on during checkout.

Tested this out, works great. Nice ugly orange color for the bad tenant! Thanks.

We do have a "Has Problem" flag on the Notes tab. That lets you flag a guest as problematic, or as having a problem that needs to be fixed. In the past, like Sam pointed out, we were only showing the "Has Problem" flag on the booking it affected, even though we were showing the "Repeat Guest" flag across bookings.

I just pushed up a new update that makes the "Has Problem" flag visible in the same location where the "Repeat Guest" flag used to show. Repeat Guests tracks based on email address, so we now show "Problem Guest" if its a repeating guest that has a previous booking with "Has Problem" flagged.

Now you can see if you have a repeat guest or a problem guest on bookings, quotes, and inquiries. Click on the "Repeat Guest" or "Problem Guest" badge to see a list of related bookings.

@Jacques: We don't have a specifically-programmed feature to handle black listing people but it's definitely a great idea. Others have asked for black lists before. I think the standard way is to use the notes field. I don't know if you noticed, but there is a Repeat Guest badge that shows up on all inquiries and quotes in the overview area when the email address is recognized from a previous record. ~Sam

Is there any way to keep track of people I don't want to rent to again? There is a notes section on each stay. If the same email address inquires again, it would be nice if those notes showed up somehow, so I could turn down the bad people.

Cool. I suppose I could do this right now with the custom booking fields and the email template.

Hi Marinas Edge,

We've wanted to do text messages for awhile now - you're right a great feature to have. The idea is to make "Text Templates" which are similar to Email Templates. They wouldn't have headers like emails (subject, from, etc), the body would be plain text and probably have a character limit. Then you could set triggers to send those instead of Email Templates. Thanks for suggesting

-Michelle

Crazy idea...if we made cell phone number required and asked for carrier (optional if they opt in for receiving texts) then we could enable texting to guests from owner reservations.

Things like getting a text message on the day of arrival with a hyperlink with directions for example or a text message with the key code...

I think it would be a "wow" feature for guests.

Thoughts?

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