Feature Requests

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To your direct booking site, and to Vrbo if it's a Vrbo API booking.

Is there a plan to support native messaging on VRBO? Timeframe?

So where exactly does this information go? Just to our direct booking site or to the OTA's connected via API? If to the OTA's, where does it show up in the listing?

True - but the Vrbo booking fee was charged by Vrbo, not you, so if the guest does a chargeback on that one, it's not on you.

Just be careful with this. If you do not refund in full, vrbo will keep their booking fee. Expect customer service calls and chargebacks.

PM Owner info is seriously lacking. So often the properties are owned by a married couple or other partners, and it seems like a big oversight that we can't capture the names, email addresses and phone numbers for both partners.

Also seems like we should be able to import a spreadsheet with our owner list rather than having to manually setup the owners.

When you have multiple owners, would be nice to be able to just check a box or something to give them portal access since all their contact info is already in place. Automate the part where we have to re-input their name, email and property since this info is already in the database. It should be much easier to setup their portal access.

I wish that guests could select multiple of the optional Add-On Items. We currently sell Firewood Bundles, and as it is right now, guests can simply choose to add the bundle or not, but for guests with a longer stay we wish we could give them the ability to input an order for multiple bundles instead of just one.

It would look like a 97%/47% refund policy -- that's what it is. You could shave it a bit and say 98.5%/47% because you've only taken half payment up front, perhaps, but if you're charging a percentage cancellation fee it's no longer a 100% refund policy.

Yes, but how does that look when pushed out to the OTA?

For a percentage based cancellation fee, decrease the refund by that amount.

For example, if you have a 100% refund policy outside 60 days, and then a 50% refund inside 60 days, but you want a 3% cancellation fee...

Then that's not really a 100%/50% refund policy. It's a 97%/47% refund policy. Change the numbers on your policy accordingly and it'll reflect that.

The cancelation fee setting currently only allows a fixed $ amount. Since we're charged a % of the total for CC charges we should be able to set the cancelation fee as a percentage.

Not sure if this has already been posted, couldn't find with a quick search.

I would love an option where I can quote and HOLD thereby blocking the dates for people who I know are going to book and I don't want someone else swooping in and doing instant booking while they are finalizing their plans with the quote I've already sent.

Could the triggers be enhanced to have a cancelled status check.
I would like to remarket cancelled bookings 90 days after the guest would have stayed.
There is currently no cancelled status under the at scheduled time type of trigger.

Not exactly quite yet, but we did add something helpful - you can now import expenses using an Excel template. This way, you can more easily create/copy (say) a year's worth of routine expenses in Excel using Excel fill tools, and import them into OwnerRez at one go, saving a great deal of time.

Any update on this?

I guess for me this feature request is lacking. I wish OR would only show us the msgs that apply to this booking (e.g. no ABB triggers for non-ABB bookings or a msg that won't fire due to a condition, etc). Then, also, have the toggle to only show upcoming msgs would be useful.

You should be able to do this with tags (booking or customer) and then using the tag booking criteria on the trigger.

Could a criteria to detect for early arrival / late check out be added for use in triggers?
Typical use would be that if a late check out has been agreed with a guest then we want to prevent an automated upsell email going out for something the guest already purchased.
Probably quite a few other uses as well.

I switched from Lo... to OwnerRez and am very happy.
The ONE feature I am actually missing is being able to have my site in different languages since I manage multiple properties in the Miami market and we get a lot of people visiting from South America.

I can even help with the translations if needed :)

When using custom fields to request guests to initial sections in the legal agreements the string length is currently set at 256 characters. Most of the policies I need initialed have more than 256 characters which means it has to be broken up into many parts. It would be great if the string length could be made to unlimited or at a minimum 1500 characters.

RE: Photo IDs: I Would also love to see this feature added. As Property Managers We are held RESPONSIBLE for the owner's home - we have to KNOW who is in it. I think this feature is KEY and would greatly appreciate it being given more attention.

I do it, every time, and then, if I don't open a booking in a new tab, I have to filter it again upon going back to that page. I'd love to have the option to default to not showing blocks

It could be great to be able to search for a particular word, for example if you remove a feature you could search for that feature, like sauna, kayak, etc., and make sure you catch all the places it is mentioned in your property listing.

Until I can display taxes as an expense that comes out of owner's revenue, I'm unable to use the owner statements in the PM offering. This addition would be an enormous addition for us!

I'd love to have the ability to fully add additional admins to our OwnerRez accounts... where these other admins (AKA team members) would get all the same emails and notifications the primary OR email account receives.

That's disappointing. But thanks for letting me know.

There's no timeline for Xero integration at present. I wouldn't anticipate it taking place this year. :-(

Could we have a toggle filter in this screen to only show emails that have a forward schedule date.

I saw some past posts that indicate a Xero integration is on the roadmap. Is there any status or timeline for this? I have been very impressed with their product -- am considering moving from QB to Xero. If there is any certainty around an integration, that would put me over the edge and I'd start converting tomorrow... Thanks!