Using Review as Trigger for templates

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PLEASE add a "review written" condition option for triggers! This is so crucial so that we're not reminding guests who have already submitted their reviews!

Hey, Alece!

We have plans to incorporate a "No Review" option with regard to reviews in trigger conditions. I think this will serve the purpose you're looking for.

Hurray! This is much needed. When do you expect it to hit production?

Not ETA I can provide at this time, but it was tasked this week and we look forward to seeing it roll into development very soon. 

[Another topic was closed as a duplicate of this topic (Trigger criteria: no review posted)]

[Another topic was closed as a duplicate of this topic (Add 'Review' status as option for triggers)]

[Another topic was closed as a duplicate of this topic (Trigger for no review/last chance review opportunity)]

This is almost released. I saw it recently in testing, and it looks very close to being closed out. Just wanted to share some happy news with those of you waiting on it.

(And not just "review written", but a bunch of other similar conditions too!)

Great news Paul, thanks for the update! Looking forward to exploring this soon.

Great news, everyone! Review based conditions dropped in today's release! You can now create Triggers and Tag Automations with the following:

We're still working on getting our support content updated to reflect these changes, so please bear with us there. If you have any questions, feel free to write help@ownerrez.com so our awesome Support team can assist in getting those answered.

Such great news, Bri! Thank you!! 

Amazing, thank you all so much!! And thanks for keeping us informed during your process too. Off to play with new triggers, woot woot! 

Excellent news! I've just updated my trigger criteria to take advantage of these in our request for review and secondary 5 day follow up if not completed by then. Huge help in our workflow and our secondary follow up for non-reviews gives them that nudge to get it done. Thanks team!