Topic	Posted
Feature Requests » Add "something else" as an option on Airbnb review tags (to align with Airbnb's own tag options) Awesome! Wish I would have flagged this for y'all ages ago -- ha! I appreciate the quick fix! (Posted 2 days ago )	2 days ago
Feature Requests » Add "something else" as an option on Airbnb review tags (to align with Airbnb's own tag options) When leaving anything under 5 stars on an Airbnb review, the system requires we select one of the "reason" tags. Unfortunately, none of the ones shown under House Rules or even Communication are accu… (Posted 6 days ago )	6 days ago
Feature Requests » Rezzy: Let it determine if our Airbnb accounts are host-only fee and respond accordingly Oh awesome! That's great to hear. Thanks, Bri! (Posted Aug 14, 2026 1:15 PM)	Aug 14, 2026 1:15 PM
Feature Requests » Rezzy: Let it determine if our Airbnb accounts are host-only fee and respond accordingly Hey MichaeI. I assume you were looking at some of my recent messages from today. In both instances, I went in and manually edited Rezzy's reply after it was sent (Airbnb message thread lets you do so… (Posted Aug 13, 2026 4:38 PM)	Aug 13, 2026 4:38 PM
Feature Requests » Rezzy: Let it determine if our Airbnb accounts are host-only fee and respond accordingly It seems as though Rezzy is hardwired to assume every host is still using Airbnb's split-fee model (where both the host and the guest pay a fee). This makes it constantly communicate incorrect (and u… (Posted Aug 13, 2026 12:12 PM)	Aug 13, 2026 12:12 PM
Feature Requests » Rezzy: No-response filter should exclude guest replies to host questions Hey Max! Yes, I'd LOVE the ability to fine tune this for our preferred use of Rezzy -- not just a blanket "respond to everything" but really custom control over when responses are appropriate and whe… (Posted Aug 7, 2026 3:40 PM)	Aug 7, 2026 3:40 PM
Feature Requests » Rezzy: No-response filter should exclude guest replies to host questions The no-response-needed filter Rezzy applies makes sense for unsolicited guest messages that don't really warrant a reply -- a "Thanks!" after check-in info, a heart emoji, short acknowledgments. Supp… (Posted Aug 5, 2026 1:23 PM)	Aug 5, 2026 1:23 PM
Feature Requests » Owner Bookings: option to add cleaning expense only (no surcharges) Hey Steve! I appreciate your time and input, as always.  "As a temporary workaround, you could let owners know they're welcome to use Owner Bookings for friends and family." Unfortunately, I'm un… (Posted Jul 28, 2026 3:19 PM)	Jul 28, 2026 3:19 PM
Feature Requests » Owner Bookings: option to add cleaning expense only (no surcharges) I did notice that, but appreciate you making sure I hadn't missed it. Unfortunately there are too many variables unaccounted for in the new Owner Booking setup that leaves it unusable to us at th… (Posted Jul 23, 2026 5:53 PM)	Jul 23, 2026 5:53 PM
Feature Requests » Feature Request: Rezzy AI Knowledge Base Audit & Search 100% yes!! Then when Rezzy gets back-end updates that impact our Directives, it could inform and guide us to adjust accordingly! (Posted Jul 23, 2026 1:01 PM)	Jul 23, 2026 1:01 PM
Feature Requests » Delayed reponse timing for RezzyAI Hey @Bri -- Just FYI so you know, this continues to happen with every new booking (Rezzy responds to the guest's initial message not realizing there's a booking attached). So "Ensure Rezzy AI answers… (Posted Jul 23, 2026 11:32 AM)	Jul 23, 2026 11:32 AM
General Help and Questions » Security Deposit now voids AirCover? Thank you for letting us know they (sneakily) rolled out this significant change! I had no clue. (Posted Jul 19, 2026 2:37 PM)	Jul 19, 2026 2:37 PM
General Help and Questions » New guest portal and Charge Automation The challenge many are facing, from what I can tell, is that some use third-party OR partners for some of their steps — such as this gentleman using Charge Automation to collect his security deposit.… (Posted Jul 19, 2026 2:18 PM)	Jul 19, 2026 2:18 PM
Feature Requests » Rezzy: Use correct guest name when responding in Airbnb messages Thanks Rex! (Posted Jul 16, 2026 1:21 PM)	Jul 16, 2026 1:21 PM
Feature Requests » Rezzy: Add notification options for Rezzy auto-reply messages Already submitted! (Thanks for drawing my attention to the new direct log link — phew! So helpful!) (Posted Jul 16, 2026 9:12 AM)	Jul 16, 2026 9:12 AM
Feature Requests » Rezzy: Add notification options for Rezzy auto-reply messages Another reason why this notification feature would be helpful: Rezzy sometimes fails on sending responses when it should.  I have Rezzy set in auto-respond mode. Unfortunately I still need to cli… (Posted Jul 15, 2026 10:25 AM)	Jul 15, 2026 10:25 AM
Feature Requests » Rezzy: Use correct guest name when responding in Airbnb messages Airbnb allows other travelers to be added to the message thread. When one of those other travelers sends a message, even though their name is visible in the OR inbox, Rezzy always inserts the primary… (Posted Jul 13, 2026 2:25 PM)	Jul 13, 2026 2:25 PM
Feature Requests » Delayed reponse timing for RezzyAI Thanks, Bri. I was hopeful that's what it meant -- but sadly since posting my question, I've noticed that it's not playing out that way in practice for me yet... including a booking that came in just… (Posted Jul 13, 2026 2:02 PM)	Jul 13, 2026 2:02 PM
Feature Requests » Owner Bookings: option to remove rental agreement (+ My Stay) requirement I'd prefer my owners not have to sign a rental agreement for each of their stays, which seems to be a requirement under the new Owner Booking setup. (Posted Jul 8, 2026 6:35 PM)	Jul 8, 2026 6:35 PM
Feature Requests » Owner Bookings: option to add cleaning expense only (no surcharges) Thanks for the addition of the new  Owner Bookings (https://www.ownerrez.com/support/articles/owner-bookings)  option! Right now I see that it adds all the standard applicable surcharges and tax… (Posted Jul 8, 2026 3:34 PM)	Jul 8, 2026 3:34 PM