Topic	Posted
General Help and Questions » SMS setup SMS Branding is currently in a holding pattern due to new federal regulations requiring it for all existing senders as well as new ones. The approval group is overwhelmed with applications and we are… (Posted Mar 23, 2023 4:59 PM)	Mar 23, 2023 4:59 PM
General Help and Questions » Re-attach stripe IDs to bookings moved from another PMS Due to the nature of tokenized credit cards, the ID numbers are tied to each PMS software. Tokenized cards cannot be moved to a different account or PMS from the one it was created under.   I… (Posted Mar 17, 2023 8:24 PM)	Mar 17, 2023 8:24 PM
Feature Requests » Allow my Owners/Clients with Portal Access the ability to set up their own payment processing While Owners can't set up their own payment processors, it is possible for you to set up individual payment methods for each property (or group of owned properties) so the owners receive payouts dire… (Posted Mar 9, 2023 1:29 PM)	Mar 9, 2023 1:29 PM
Feature Requests » Template Fields for Agreement, info guest needs to ADD This article may be beneficial to you: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance (Posted Jan 23, 2023 6:13 PM)	Jan 23, 2023 6:13 PM
Feature Requests » Affirm payment option Can you provide more details about what you found? (Posted Jan 12, 2023 10:03 PM)	Jan 12, 2023 10:03 PM
Feature Requests » Trigger to send instant message once criteria met Currently, the "trigger events" list is limited, primarily related to the time of booking or edits are made to the booking. However, at the bottom of the list is an option for triggering at the time … (Posted Jan 10, 2023 5:36 PM)	Jan 10, 2023 5:36 PM
Feature Requests » Tag Triggers Triggered emails are limited to a maximum of thirty days after departure. You do have the option to send a message about leaving a review or a future return booking, as long as you schedule it less t… (Posted Jan 4, 2023 5:14 PM)	Jan 4, 2023 5:14 PM
General Help and Questions » Payment (credit card) processors Opayo does not integrate directly with OwnerRez, however they may work through one of our integrated gateways such as Authorize.net or Converge. Our Processor Recommendations page does have informati… (Posted Dec 29, 2022 6:11 PM)	Dec 29, 2022 6:11 PM
General Help and Questions » Template Messages You can configure property-specific contact information under Settings > Theming: https://app.ownerrez.com/settings/theming (Posted Dec 27, 2022 1:06 PM)	Dec 27, 2022 1:06 PM
Feature Requests » Google Vacation Rentals Connectivity Partner We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to those on the list! (Posted Dec 22, 2022 5:06 PM)	Dec 22, 2022 5:06 PM
General Help and Questions » Profile photo required - Airbnb Switching to Limited sync mode will allow you to make that change, however this will also affect the overall syncing between OwnerRez and Airbnb.    Limited - only rates, surcharges/discounts… (Posted Dec 21, 2022 6:53 PM)	Dec 21, 2022 6:53 PM
Feature Requests » Google Vacation Rentals Connectivity Partner THANK YOU EVERYONE!    We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to tho… (Posted Dec 14, 2022 6:42 PM)	Dec 14, 2022 6:42 PM
General Help and Questions » How do I trigger a message when the security deposit is set up? This is not currently an option, but it is part of the plans for the Messaging redesign that is coming up. Our developers are looking to expand the Trigger scheduling system to include a handful of a… (Posted Dec 14, 2022 11:01 AM)	Dec 14, 2022 11:01 AM
Feature Requests » Wheelhouse Hi Alanna, Nothing is off the table, it's just a matter of time. I see you just replied to the WheelHouse forum thread about OwnerRez integration, which is the best thing to do. The ball is curre… (Posted Dec 6, 2022 5:01 PM)	Dec 6, 2022 5:01 PM
Feature Requests » CRM Contacts - Filter by Property Booked Hi Kilkenny team, The CRM export will show how many bookings each guest has made with you, but not property details because there may be multiple properties if a guest stays a few times. It may b… (Posted Dec 5, 2022 5:43 PM)	Dec 5, 2022 5:43 PM
General Help and Questions » Rates are off for airbnb Hi UstlcRentals, We'll send you an email to dig further into this! (Posted Dec 5, 2022 5:15 PM)	Dec 5, 2022 5:15 PM
Feature Requests » Message trigger for security deposit scheduled There are event-based trigger options as well, but they are currently limited. These options include booking creation/cancellation, payment, property changes, and Renter Agreement signing, currently … (Posted Nov 30, 2022 5:29 PM)	Nov 30, 2022 5:29 PM
General Help and Questions » Nonrefundable booking deposit Charging the initial $50 as a cancellation fee would be the most common version of this that we see.    Keep in mind though, that wouldn't work for Airbnb bookings, as you have to use one of … (Posted Nov 7, 2022 7:02 PM)	Nov 7, 2022 7:02 PM
Feature Requests » PM Statements: Add Expense Categories Hi Alece,   This should be already available, based on the configurations within your Settings > Statement Views. If you need assistance, please write an email to mailto:help@ownerreservatio… (Posted Nov 7, 2022 6:16 PM)	Nov 7, 2022 6:16 PM
Feature Requests » Implement Know Your Customer (KYC) to make chargebacks less likely - ID Checking to lower Fraud Great question! Our development team has been in discussion with Stripe (and others) about implementing an Identity-type system into OwnerRez but we do not have a timeline for that yet.   … (Posted Nov 7, 2022 12:51 PM)	Nov 7, 2022 12:51 PM