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Rex C

OwnerRez Team Member
Member for 4 years
82 posts
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General Help and Questions » limit reviews shown?

There is no built-in setting in the Reviews widget to limit the number of reviews displayed — the widget is designed to show all visible reviews with filter/sort options. The number of reviews per pa…

(Posted 3 days ago )

Blog » March Product Update - Quality Center, Expanded Booking.com Channel Integration, & Owner Dashboard Revenue/Payout Filters

I'm looking for more information about this, but in the meantime can you write in to help@ownerrez.com about it, including the ORB## for the booking you're looking at as an example?

(Posted 3 days ago )

Feature Requests » Different cancellation policies for different periods on the same property

This is not a limitation on the OwnerRez side, it is on Airbnb's. While they have it available for Platform-managed hosts, they have not yet made the feature available through the API for PMS-connect…

(Posted 3 days ago )

Feature Requests » Triggers that can be sent after x number of hours

Hi Murat, absolutely! I think this is the most common reason for the feature to be requested. It's not only Trustd but other partner integrations as well that get details sent at the time of booking …

(Posted 3 days ago )

Feature Requests » Triggers that can be sent after x number of hours

That's a great point, Alece. Staggering multiple messages to avoid "info bombing" the guest's mailbox makes a lot of sense, especially if they're designed to be delivered in a certain order!

(Posted 3 days ago )

Feature Requests » Photo organizing

The photo redesign released on January 7th: https://www.ownerrez.com/support/articles/update-2026-01-07 The video was made on December 10th. However, it is in queue to be remade for the new de…

(Posted Feb 26, 2026 3:04 PM)

Feature Requests » Photo organizing

The photo carousel display issue was an unintended result of the Photos page redesign. It is currently in the Code and Test cycle to get the update released, restoring functionality back to normal fo…

(Posted Feb 26, 2026 1:14 PM)

General Help and Questions » Payment Processors

We had a webinar last year discussing many options and various configurations of Payment Processors connecting to OwnerRez, which can be seen here: https://www.ownerrez.com/webinar-focus-session-…

(Posted Feb 10, 2026 1:31 PM)

General Help and Questions » Please Put things BACK! New Confirm & Pay Form creates an ongoing BIG problem I was unaware of!

I've passed this feedback to our Product team for review.   Thanks for your input, the use of Custom Fields and their descriptors can be very important in how business is able to be conducted.

(Posted Jan 28, 2026 10:32 AM)

General Help and Questions » Vrbo not syncing to inbox

We have reached out to Vrbo to report multiple concerns, they are receiving reports from multiple other API partners as well and have opened a ticket to investigate a potential outage.

(Posted Jan 28, 2026 10:28 AM)

Feature Requests » Stripe mandate.updated webhook

Thanks for checking in about this. It does sound like this could be very important to have. In our development team's research, MIT mandates are more for recurring or subscription type payments, …

(Posted Jan 15, 2026 3:55 PM)

Feature Requests » Allow Monthly Pricing by Month Instead of One Global Discount Yearly

As this is getting to involve specifics to your account, it will need to be addressed by a Support ticket not public in the forums.    Please check your additional emails associated to your a…

(Posted Nov 3, 2025 6:37 PM)

Feature Requests » Add Map Showing Each Home’s Location on the Booking Page

showing the location of their home and its proximity to nearby ski resorts. Are you asking for different functionality than the multi-property map on the site already, you want that to just show …

(Posted Oct 31, 2025 11:43 AM)

Feature Requests » Trigger to automatically sends a reminder message (email/SMS) if they fail to upload the required documents

Requested Feature: Add a trigger that automatically sends a reminder message (email/SMS) to the guest if they sign the rental agreement but fail to upload the required documents by PM Company L (/fo…

(Posted Oct 29, 2025 2:18 PM)

General Help and Questions » Airbnb and security deposit

How do you do this “security deposits are permitted, they must be disclosed in the appropriate fee field”? This seems to be something OwnerRez needs to work with Airbnb, so their help matches how it …

(Posted Oct 28, 2025 7:07 PM)

Feature Requests » Allow Monthly Pricing by Month Instead of One Global Discount Yearly

Paul's screenshot was just pointing out where you would be able to set the months. If you set the first to "On or after January" you wouldn't be able to put a second for February. There are two confi…

(Posted Oct 28, 2025 4:54 PM)

General Help and Questions » VRBO problems?

Hi Alison, Just last month we did confirm with some of our Vrbo contacts that a registration number is required, however by our understanding any company can register for a CRN/BN even if they ar…

(Posted Aug 4, 2025 1:44 PM)

Feature Requests » Same Day Bookings with Time Cut Off

If your property rule was previously set as "Require arrival of at least 0 days" (to allow same day bookings) the new option was set for your property (to keep it the same with clearer wording).  …

(Posted Jun 18, 2025 4:47 PM)

General Help and Questions » Rental Agreement new Airbnb policy coming into affect

Specifically, Airbnb’s updated policies state that hosts may not: * Solicit guests for their email address, mailing address, or other communication channels using the Airbnb messaging system or e…

(Posted Apr 24, 2025 1:29 AM)

General Help and Questions » Error when deleting a photo

This took some digging... it seems that you're trying to delete a photo that's currently in use as the header or the theming logo.  Look at a preview (or signed guest copy) of your Renter Agreement t…

(Posted Apr 17, 2025 2:23 PM)