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  • Blog

    ...ces. Here are this week's top headlines shaping the short-term rental landscape.

    The U.S. travel sector is showing signs of a slowdown as economic pressures mount. Expedia's Q1 revenue came in at $2.98 billion () , below expectations, triggering a 9.2% drop in its stock price, largely d...

  • Blog

    ...dcrumbs (#breadcrumbs)
    * OwnerRez Forum Post Previews (#post-preview)
    * Booking.com Additional Guest Fees (#bdc-additional-guests)
    * Turkish Language Guest Forms (#turkish-language)
    * PM v2 Legacy Bookings (#legacy-bookings)
    * Disabled Integrations (#disabled-integrations)
    * Communication History Email Activity (#group-activities)
    * Closed OwnerRez Stripe Accounts (#stripe)
    *...
  • Channel Management » Channel Integrations » Google Vacation Rentals

    OwnerRez has partnered with Google Vacation Rentals () (GVR) to provide a powerful channel integration connection between the two systems while benefiting from Google's expanded reach. GVR sends all booking traffic directly to OwnerRez users' websites or landing pages for commission-free bookings.

    First, read the Go...

  • Channel Management » Channel Integrations » Airbnb

    ...rbnb lets you set a time cutoff so you at least have a little warning - say, noon. You set this time in the Airbnb channel integration configuration settings.

    Don't forget that this setting can also be overridden on a per-property level, under Properties > pick a property > Channel Rules:

  • Core Concepts » My Account » Notifications

    ...d want to receive OwnerRez Notifications () on their personal devices without digging through their email inboxes. As of June 19, 2024, now you can!

    Subscribing to push notifications via the OwnerRez Progressive Web App (PWA) () on your mobile devi...

  • Core Concepts » Theming

    ...ou want - your business should have one identity.

    To add or create a customized theme, users can navigate to Settings > Branding & Legal > Theming.

    To create another theme, click the + Create Theme button.

    This invites users to enter a new name, phone number, contact...

  • Updates & Archives » Email Blast Archive » 2024

    Subject

    New Airbnb Cancellation Policy Changes Body

    Hi [first name]!

    We're writing to inform you about upcoming changes to Airbnb's cancellation policies (

  • Core Concepts » Damage Protection

    .../enahnced-damage-protection-common-issues-questions) . What is the deductible for Damage Protection?

    There isn't one - the program obligation applies first-dollar. Note the minimum claim amount is $25.00 - but, if you have an approved claim for $25, you'll receive the whole $25. Who is the actual protected party, and who makes claims?

    The OwnerRez subscriber who owns the OwnerRez account that p...

  • Channel Management » Channel Integrations » Google Vacation Rentals

    OwnerRez has partnered with Google Vacation Rentals () (GVR) to provide a channel integration connection between the two systems. This allows OwnerRez users to handle their GVR listings and bookings efficiently.

    All booking traffic from your GVR listing is directed to your OwnerRez Hosted Website or the OwnerRez Glo...

  • Websites » Widgets

    ...ch of widgets with property id's, this is a much easier method.

    For example, with Cardigan, here's how they set up the property public URL's:

    1. Grab the URL:

    2. Put it in the property General Info settings:

    3. When generating the widget code, choose For...

  • Core Concepts » My Account

    ...d instruction from their CA, who is knowledgeable about the processes and features of OwnerRez. Types of Certified Advisor Badges

    Current badges include:

    The Account Setup badge signifies expertise in setting up and configuring an OwnerRez account, enabling users to accept bookings. This certification means the CA knows how to set up...

  • Core Concepts » Security Deposits

    ...ult in the renewal of the hold failing for insufficient funds. If that happens, OwnerRez will automatically try again the next day.

    Here's an example:

    * Your rules call for the hold to be placed 2 days prior to arrival
    * Your rules call for the hold to be kept until 5 days after departure
    * You are using a credit card payment processor that only allows holds to be active for 7 days

    You ha...

  • Integrations » Guest Communication

    Absolutely () is dedicated to transforming the vacation rental market by connecting property owners and managers with reliable home service professionals through an intuitive, no-code platform. With a focus on simplicity and efficiency, Get Absolutely makes it easy to manage and coordinate essential services,...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Configuring Per Guest Per Stay Fees on Airbnb Body

    Hi [first name]!

    I'm reaching out because Airbnb has recently added support for "per guest per stay" fees to their Resort, Management, and Community/Association fees, so there's now a way to charge like this. Quick Summary:

    We noticed that you've got one or more additio...

  • Messaging » Template and Trigger Library » Pre-stay Library

    ...a channel template to remind your channel guest to provide their contact information and sign your renter agreement.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Updates & Archives » Email Blast Archive » 2024

    ...name]!

    Hope you are doing well!

    We're reaching out to inform you of a recent update that impacts Damage Protection coverage (

  • OwnerRez APIs » API for Channel Integration

    ...f the lodging rate element that sourced them so they can be mapped back to the correct item. This should start with ORSUR (for fees and discounts) or ORTAX (for taxes):

    cURL example:

    curl --user ${ownerrez_user}:${ownerrez_key} --location --request POST "${ownerrez_api}/haolb/modifybooking?type=${ownerrez_user}&key=${ownerrez_key}&bo...

  • Forums

    ...e):

    Description

    Rate

    Amount

    Lodging

    $780

    $780

    Cleaning Fee - Cowboy Cabin based on $65.00 per stay

    $65

    $65

    Pet Fee for 1 pet based on $25.00 per night per pet

    $75

    $75

    Colorado Sales Tax 2.9%

    $26.68

    Cortez Lodging Tax 2%

    $18.40

    Montezuma County Tax 0.4%

    $3.68

     

     

    The lodgi...

  • Forums

    ...the Owner Portal but functionality is a bit limited. All I really need is:

     

    1. Ability to upload files (Statements, reports, management agreements, certification of insurance, etc)

     

    2. Ability to link to other things... For example, I'd like to add a button that links to a Jotform to collect bank details from owners

    Part two would be including links to the listings, so owners...

  • Forums

    ...uld like to request the ability to adjust the commission rate based on the following.

    #1 listing site:  why?  different sites charge less than others.  also when direct booking costs less.  

    #2 payment by check:  why?  could adjust 2-3% since not paying cc fee

    #3 special offers:  we often find ourselves lowering our commission to make a sale.  setting tags for 1% 2% etc. at booking leve...