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  • Integrations » Other

    CookinGenie () is a platform that connects personal chefs with guests seeking unique, personalized dining experiences. It enables guests to book chefs for anything from a taco night to 5-course French menu directly through the platform. Our chefs take care of everything –...

  • Core Concepts » My Account

    ...d instruction from their CA, who is knowledgeable about the processes and features of OwnerRez. Types of Certified Advisor Badges

    Current badges include:

    The Account Setup badge signifies expertise in setting up and configuring an OwnerRez account, enabling users to accept bookings. This certification means the CA knows how to set up...

  • Updates & Archives » Email Blast Archive » 2024

    Subject

    New Airbnb Cancellation Policy Changes Body

    Hi [first name]!

    We're writing to inform you about upcoming changes to Airbnb's cancellation policies (

  • Messaging » Template and Trigger Library » Post-departure Library

    ...u again for choosing {PDISPNAME} for your {BARR} to {BDEP} stay. And we hope that you want to return again!

    As a special enticement, we'd like to offer a special 10% discount code, FANCYSTAYAGAIN10 (2-night minimum stay), that you can enter during the checkout process on our website, {MYURL}.

    Booking directly with us saves both of us a lot of fees--usually hundreds of dollars. It's not too early...

  • Integrations » Guest Communication

    Absolutely () is dedicated to transforming the vacation rental market by connecting property owners and managers with reliable home service professionals through an intuitive, no-code platform. With a focus on simplicity and efficiency, Get Absolutely makes it easy to manage and coordinate essential services,...

  • Websites » Widgets

    ...ch of widgets with property id's, this is a much easier method.

    For example, with Cardigan, here's how they set up the property public URL's:

    1. Grab the URL:

    2. Put it in the property General Info settings:

    3. When generating the widget code, choose For...

  • Core Concepts » Security Deposits

    ...ult in the renewal of the hold failing for insufficient funds. If that happens, OwnerRez will automatically try again the next day.

    Here's an example:

    * Your rules call for the hold to be placed 2 days prior to arrival
    * Your rules call for the hold to be kept until 5 days after departure
    * You are using a credit card payment processor that only allows holds to be active for 7 days

    You ha...

  • Pages

    ...e our word for it. Hundreds of Guesty users have flocked to OwnerRez in the past few years - we call them "Guesty refugees". They rave about the differences. Here are a couple.

    "After drowning for 2 years trying to make GUESTY work the way I was running my business, I finally stopped being a victim and made the switch. Thrilled with their product and their support. Thank you OwnerRez!" BeachHaus...

  • Pages

    ...-boards) say about OwnerRez versus iGMS.

    Don't just take our word for it. iGMS users continue to switch to OwnerRez for unmatched support and industry-leading, lightning-fast connections with over 20 vacation rental channels. Here's what a few real users have to say about iGMS:

    "iGMS randomly unblocked our property several times (we blocked due to long term tenant). This issue caused a bookin...

  • Pages

    ...g OwnerRez or have been with us for years. Skills & Experience

    * Strong communication skills (written and verbal) with the ability to engage customers professionally.
    * Technical foundation with 1–2 years in technical support or another customer-facing technical role.
    * Customer-focused mindset; prior service or support experience is highly valued.
    * Consultative approach to sales; experience...

  • Pages

    ...software application.

    Reasons for Switching to OwnerRez from Hospitable: OwnerRez had the ability to optimize a hosted site for seo and more in depth customization overall." Sean on Capterra (Jan 2025) ()

    "The product is very well designed and built. I'm coming from another PMS to OR and I'm constantly delighted by the features I...

  • Forums

    ...st that I have included below, I am confused on multiple levels, and I'm hoping that someone can explain how this works:

    (1) What is the difference between the "live" and "expected" columns?

    (2) I have set up two local taxes that are remitted by Airbnb on my behalf; I set them up on advice of the lovely people at OwnerRez. All the line items that show "remitted by Airbnb" were not set up by...

  • Forums

    ...t of?

    We had a pipe freeze in Apartment 5 two days ago and moved our guest to Apartment 4.   The guest is thrilled because he got an apartment twice the size for a month.  

    However now I have 2 apartments blocked for nearly 30 day each.

    Airbnb said if they change it it won't stick because of Ownerrez.

    So I tried going in and changing the booking in here and got this message:

    "Ch...

  • Forums

    ...Your discounts as programmed into OwnerRez are mapped to Airbnb in the following ways:

    * Weekly/monthly discounts will show in the week/month discounts settings on Airbnb if they are exactly 7 or 28 nights and have no date criteria. Otherwise (if they have date criteria or target a different length of time) they will be set as rules on the calendar.
    * Other length of stay discounts will also b...

  • Forums

    ...ssibly change the format of the page they get to after clicking the link? List of suggestions 1. When it shows on their text just have it as a hyperlink that says review not the whole URL spelled out 2. Just be able to click a star for the star rating, not a drop down menu they have to select 3. Not be required to leave a body to the review or maybe not even a heading since people don't want to tak...
  • Forums

    I have received 2 bookings this morning. They are imported into OwnerRez okay, but none of my booking confirmation emails or copies of emails sent are coming through to me today. Is anyone else seeing this? One booking was from Airbnb and the other from Booking.com.

    I am wondering if it is my email or an OR issue.

     

    Thanks!

  • Forums

    ...s 15% sometimes 30%. 

    So, two questions:

    1. Should the discount settings from OwnerRez override the settings in Airbnb, or do they stack? Should I have in fact set them at zero in Airbnb?

    2. Do the discount settings from OwnerRez show up on Airbnb, and if so, why are they showing up semi-randomly?

    Thanks in advance for any insight.

  • Forums

    Hi,

    My county has a limit on guests per week.  I can only rent the house to one guest in 7 nights.  However, I want to have a minimum of 2 nights in the winter.  Any idea on how to set this up?

    Thanks

  • Forums

    How many people does OwnerRez count a double bed can sleep? I would assume 2 but now I keep getting this error message " Max guests rule (10) is different than sleeping arrangements (8)"

    There's a King, Queen, and 3 Doubles = 10 sleeping spaces right?

  • Forums

    ...facilitate that idea. As an example I've attached how a discount set as "number of nights equal to 3 days" discount would be passed over through the API:

    (2) Do these LOS discounts stack? In other words, if I have a discount of 5% for a 4-night stay, and also a 15% discount weekly discount, and a guest books for a week, do they g...