May 2025 brought powerful new automation capabilities, including six new Trigger and Tag automations, Google Ads and Tag Manager support, two new Gap Night field codes, and more exciting updates.
* New Features (#new-features)
* Trigger & Tag Conditions Expanded for New Automations (#new-conditions)
* Google Ads and Tag Manager (#google-ads-tags)
* Gap Night Field Codes (#gap-night)...
Data shows that most guest-related issues in Short-Term Rentals arise with individuals who have already passed background screenings and ID verifications. While these traditional methods are common, they often fail to provide the comprehensive peace of mind that Property Managers truly need.
Trustd.ai, founded by experienced Airbnb Su...
...ries or quotes associated with that guest.
In the individual guest activity timeline view, users can delete the guest by navigating to Actions > Delete Guest.
From the menu > Contacts grid, users can select one or more guests to delete and click on the Delete button. Note the OR pop-up that warns that deleting the guest includes th...
Meet Besty () , your new autopilot AI assistant.
AI powered guest messaging, guest retargeting, and inquiry follow ups to maximize conversion. Auto-upsell gap nights, bookend nights, and early checkins. Real-time guest sentiment scores, conversation summaries, and instant translation. Advanced KPI dashboard to...
SuiteOp () is a solution that brings automations to your short-term rental or hotel operation and integrates seamlessly with your OwnerRez account. Get unparalleled guest experiences at scale and manage your entire operation team in one platform.
Easily connect your OwnerRez account with SuiteOp for efficien...
...in Beverly Hills and Summit County. Plus, a fun new Smurfs-themed experience in Belgium. Let's dive in.
Airbnb announced changes to its cancellation policies that will take effect on October 1st, 2025. () All standard policies for stays under...
.../support/articles/trigger-example-booking-channel-reply-request-contact-info) support article for more information.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
...s, but you can still dress them up with personalized field codes and light-hearted emojis.
Here is a quick look at how the above SMS template looks in preview mode:
Not a fan of emojis? No worries, edit that part out!
We used the {BADJOPEN} field code to display open adjacent nights both before and after the booking. However, if...
...e through Vrbo, to begin with, so that our system knows how to deliver your response back to the correct Vrbo thread.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
...of costs are likely to attract more interest from potential guests.
California users subject to California Assembly Bill 537 () , effective July 1, 2024, may find that surcha...
Prefer default stripe processing to reduce fees. PayPal is 1.4% + 10p more expensive for a GBP payment & 2.64% + 10p more expensive for an international payment.
Will we get funds right away if guest selects PayPal pay later?
Can PayPal do security deposits? Stripe is failing for scheduled security holds right now.
Is it available in UK?
How will Apple and Google pay stack up agains...
...sages before I realized I just need to copy the full message, quit OR restart and go back into the message field and paste to send. No problems after a restart for a while, then rinse and repeat.
2. I can understand why the option to use Rezzy is not available when the previous response is not from the guest. However, I have run into several scenarios where a guest has reached out with an inqui...
...primarily when I choose to "edit", most of the time that happens with a Rezzy response - loads up the edit field, complete edits and am ready to send but can't fire the send button. I am using iOS 26.0 and typically do stay up with the most recent BETA versions.
Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and m...
...tly rate and cleaning fee if canceled 7–14 days before check-in, and no refund within 7 days. Since your stay has already ended, this no longer applies.”
*
Direct booking:
“For your stay (Sep 12–14), the policy was no refunds, with a 24-hour grace period after booking. For future bookings, we offer a 100% refund (minus a $75 fee) if canceled 14+ days before arrival, a 50% refund (minus a $75...
Rezzy is making great FAQ suggestions, please have those written into the FAQ section in draft mode vs making a task to copy / paste that data from inbox to FAQ.
Rezzy Actions:
1. Create FAQ in draft with the details from the inbox conversation.
2. Create Task: Review coffee maker FAQ draft.
Thanks,
Bryan
...tly rate and cleaning fee if canceled 7–14 days before check-in, and no refund within 7 days. Since your stay has already ended, this no longer applies.”
*
Direct booking:
“For your stay (Sep 12–14), the policy was no refunds, with a 24-hour grace period after booking. For future bookings, we offer a 100% refund (minus a $75 fee) if canceled 14+ days before arrival, a 50% refund (minus a $75...
Here's a few examples but there's probably a lot more.
Some examples:
1) Unified inbox: You have to click the filter button to drop it down, then click again to filter.
2) Within the message: You have to click to show the date/time stamp.
3) On the booking page, why are there tabs for charges, transactions, legal, etc etc? Is there a reason this can't all be on the same page without...
