Accurate guest contact information (e.g., names, addresses, phone numbers, and email addresses) ensures seamless communication, reduces booking errors, and enables timely updates — supporting smooth operations and repeat business. This support article details how to edit guest contact information.
* Bookings (#bookings)
* Quotes (#quotes) Bookings
In the specific Booking Overview, in the...
CookinGenie () is a platform that connects personal chefs with guests seeking unique, personalized dining experiences. It enables guests to book chefs for anything from a taco night to 5-course French menu directly through the platform. Our chefs take care of everything –...
Rezzy provides intelligent search results with detailed summaries that synthesize information from OwnerRez sources, including support articles, guides, blog posts, and offers direct links for further exploration—completely free for all users. Let's cover a couple of ways you can leverage Rezzy's knowledge of OwnerRez.
* January 27, 2026, Webinar: Focus Session - Rezzy AI Support (
Strly is a global property protection platform designed for short-term rental hosts and property managers who want flexible, automated protection without any friction. Strly provides enhanced protection through accidental damage waivers and robust guest verification, helping hosts safeguard their properties while preserving a seamless g...
Rezzy AI intelligently analyzes your guest communications and user-inputted notes over time to detect and summarize your guests' experiences or sentiments for bookings made after September 1, 2025. To learn more, review our Rezzy AI Overview () support article.
The guest sentiment, including an overall score (e.g., Delighted, Positive,...
We've all experienced it. A potential guest begins the "Book Now" process on our personal website but fails to complete the reservation. It's important to follow up with them to remind them to finalize their booking. They may be exploring travel options for a larger group or just considering their choices, but reaching out is crucial.
Whatever the reason, you want to follow up with messages for t...
Enhancements
* Enable billing notifications for Team Access Staff Member users Design
* Improve Cancellation Policy and Price details displays on the Confirm & Pay guest form Tweaks
* Remove non-functioning Import from Channel button on the Spot Rates page Bug Fixes
* Fix Airbnb channel integration listing content sync errors
* Prevent Airbnb Support messages from being assigned guest p...
Follow these steps to set up automatic guest message templates (such as email, channel, and SMS) to thank them for their 5-star review, along with trigger options to send the message templates.
Check out our Template and Trigger Examples () support article for other guest messaging ideas.
Important: Don't use platform proxy emails, suc...
I’d like to propose a workflow improvement that would significantly streamline daily operations for OwnerRez users—especially those managing multiple properties, automations, and guest-specific workflows.
The Idea (Simple but Powerful)
Add a “Tasks” button or hyperlink directly within the reservation interface that allows users to:
*
View all tasks already associated with that rese...
Hi everyone,
First, I want to say that I truly love OwnerRez and rely on it heavily for my business. We manage a high volume of bookings, and OwnerRez has been a huge part of keeping everything organized.
That said, I’m really struggling with the recent changes to the Booking Overview page, and I’m curious if other users are experiencing the same challenges.
What’s been difficult:...
As the owner of Kenyan Furnished Rentals LLC, I recently relaunched our direct booking website using OwnerRez's Hosted Website platform, and the experience has been exceptional. Their team restored my previous account within hours, which saved me days of rebuilding and allowed us to go live in just three days.
The support has been fast, thorough, and incredibly clear — even during the 14-day tria...
Hello OwnerRez Team,
I’m an OwnerRez user and recently purchased a Vestaboard display for one of my vacation rental properties. I wanted to ask if OwnerRez might consider supporting an integration with Vestaboard through your API.
The idea would be to automatically display a personalized welcome message for guests based on reservation data from OwnerRez. For example, the display could show th...
All of the items that were in the old Yellow header have been tucked under the vertical 3-dots menu in the top right of the header by the ORB... booking number. by Shawn H (/forums/users/347409523) – Feb 18, 2026 9:24 PM (UTC)
Thanks Shawn! That's good to know too. But it's still two clicks where it used to be one. Any chance that this Communications History could replace the 'Messages' secti...
