Rezzy AI intelligently analyzes your guest communications and user-inputted notes over time to detect and summarize your guests' experiences for bookings made after September 1, 2025. To learn more, review our Rezzy AI Overview support article.
These guest summaries, including an overall score (e.g., Delighted, Positive, Neutral, Negative, or Critical), are displayed directly in the Unified Inbox guest information panel, as well as in the specific Booking Overview > General Info > Guest Experience section, giving you quick insights into each guest's experience and their overall sentiment.
Unified Inbox
Here's an example of the Guest Experience summary and score displayed in the Unified Inbox guest information panel.
Booking Overview
The Guest Experience summary and score are also shown in the specific Booking Overview > General Info > Guest Experience section, with a History available when hovered over.