Understanding guest experiences enables you to personalize service, address concerns proactively, build stronger relationships, and convert satisfied guests into repeat guests—ultimately enhancing reviews, referrals, and revenue for your vacation rental business. Rezzy AI intelligently analyzes your guest communications and user-inputted notes over time to detect and summarize your guests' experiences for bookings made after September 1, 2025.
These summaries, including an overall score (e.g., Positive, Negative, Angry, or Neutral), are displayed directly in the Unified Inbox guest information panel, as well as in the specific Booking Overview > General Info > Guest Experience section, providing you with quick insights into each guest's experience.
Unified Inbox
Here's an example of the Guest Experience summary and score displayed in the Unified Inbox guest information panel.
Booking Overview
The Guest Experience summary and score are also shown in the specific Booking Overview > General Info > Guest Experience section, with a History available when hovered over.