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  • Blog

    This week's roundup covers Booking.com's partnership with ChatGPT, a proposed short-term rental tax in San Diego, reports on Airbnb's potential business profiles, and smart TV liability risks in vacation rentals. Let's dive in.

    Booking.com has been selected as one of the first partners to launch an app inside ChatGPT, () joining a small group...

  • Blog

    If you're an OwnerRez enthusiast, why not get rewarded for sharing the platform you love? Our Affiliate Program (/support/articles/affiliate-program) is designed for users like you—passionate about vacation rental management and eager to help others succeed. Whether you're a seasoned consultant or just starting out, the program offers a great way to earn extra income while promoting a tool you al...
  • Blog

    Happy Valentine's Day! Today is the perfect day to reflect on love, connection, and all the unique ways people celebrate. But beyond the red roses and chocolate-covered strawberries, there's quite a bit happening in the vacation rental world this week. So, let's take a look.

    Evermore Orlando Resort and Hilton Honors just made a perfect match! Hilton Honors members can now earn and redeem points a...

  • Blog

    From luxury brand investments, new local tax measures, and a top industry event on the horizon, this week's vacation rental headlines reflect the continued investment and growth in the vacation rental space. Let's take a look.

    Exclusive Resorts has taken a minority stake in Accor's Onefinestay () , expandi...

  • Blog

    From tax hikes and protests to new platform tools and funding rounds, this week's vacation rental news highlights how the industry is evolving under pressure ahead of peak summer travel.

    Hawaii Governor Josh Green signed a bill raising hotel and vacation rental taxes by 0.75% () , effective January 2026,...

  • Blog

    We're excited to introduce Rezzy AI, our new built-in assistant designed to transform how you manage guest messages and daily tasks, all within OwnerRez.

    Rezzy AI Webinar Replay (/webinar-introducing-rezzy-ai-your-smart-messaging-and-task-management-assistant) What can Rezzy do?

    Rezzy automatically reads incoming guest messages, suggests intelligent responses, and flags important tasks, so y...

  • Blog

    Meet Peter Brimhall, owner and operator of Mt Shasta Vacation Rentals. () With a background in maintenance, contracting, and aviation, Peter brings a unique perspective that helps him effectively manage 30 homes in Northern California's beautiful mountain region. Using OwnerRez to stay organized, he works to exceed expectations and help create lasting memor...
  • Blog

    Meet Nicholette Brous, CEO and Founder of BNR Concierge. () In just nine years, she's gone from renting out spare rooms in her home to running a successful management company that oversees more than 50 properties across South Florida. Can you tell us a little bit about your history?

    It all started over 9 years ago when I began renting rooms in my house. At fir...

  • Blog

    This week's Industry News highlights the Ryder Cup's impact on short-term rentals in New York, new rental regulations in Monterey and Austin, and what's driving France's record tourism season. Let's dive in.

    The 2025 Ryder Cup kicks off this weekend at Bethpage Black in Farmingdale, with local officials estimating $160 million in economic impact across Long Island, New York. (

  • Channel Management » Calendar Import/Export » Listing Channels

    A core part of our Channel Management feature is the Calendar Import/Export () process, which keeps your OwnerRez calendar in sync with channel calendars. This article offers a step-by-step guide for setting up calendar import and export for Airbnb. You need both import and export configured for Airbnb, so ensure y...
  • Property Management » PMv2 » Owner Statements

    Our Property Management () feature allows you to track and calculate commission for yourself (as a PM) and earnings for the owners that you manage on behalf of. Read about it in our Property Management Overview () article.

    When creating owner and PM statements, bookings may appear...

  • Messaging » Channel Messaging

    Native in-app messaging is available for accounts that are channel-integrated with Airbnb, Booking.com (BDC), and Vrbo! Communicating directly with your channel guests in OwnerRez allows you to centralize your guest messaging. With OwnerRez's inbox, activity timeline, system alerts, channel templates () , and triggers (
  • Integrations » QuickBooks

    (#prereqs) If you use QuickBooks Online to manage your accounting, you'll be happy to know that OwnerRez integrates with QuickBooks Online. Read about how it all works in our QuickBooks Overview () article, or jump right to the QuickBooks Setup & Connecting (
  • Messaging » Template and Trigger Library » Mid-stay Library

    Good guest communication is essential for a positive guest experience. Clear and timely communication can greatly influence guests' perceptions and impact their reviews. Similar to the Send Departure Information to Your Channel Guest With Contact Information () support article, which...
  • Updates & Archives » Email Blast Archive » 2026

    Subject

    2 Weeks Left to Upgrade to PMv2 Body

    Hey [first name]!

    You have two weeks left to upgrade to PMv2 before your account is automatically upgraded on February 28th!

    PMv2 (

  • Updates & Archives » Email Blast Archive » 2026

    Subject

    Update to Airbnb "Getting Around" description syncing Body

    Hey [first name]!

    We wanted to give you a heads up about a change to how transit (a.k.a., "Getting Around") information syncs between OwnerRez and Airbnb. What changed

    Airbnb's "Transit" description field has been renamed to "Getting Around," and OwnerRez now syncs this using your property's "Getting Around" description inst...

  • Forums

    It's great when new features or updates are released, but if they are, they shouldn't break existing workflows. I'm not putting this as a Feature Request in that forum, because I'm only asking for things to be LEFT ALONE the way they were. Put another way, I want the functionality back that has been taken away from us with the introduction of the new Confirm & Pay form.

    Under Custom Field Defin...

  • Forums

    When doing a search for bookings, it would be helpful to allow for using partial names rather than needing to type either the whole first or whole last name completely (and therefore with the exact and correct spelling). 

     

    Situation #1) Because often times guests have oddly spelled names, so if you're off by a letter or two, currently nothing comes up in your search and you're kind of scre...

  • Forums

    After some research into this topic, I'm afraid we will not be able to move forward with this request at this time. There are existing workarounds available.

    A big driver for that decision is that Vrbo doesn't support percentage-based cancellation fees through their API. Your main options are to set your Cancellation Policy below 100%, or use rate adjustments to build buffer pricing into all bo...

  • Forums

    That’s definitely better, but I think it’s important to add:

    “Rate” refers to the price charged per unit of time for lodging accommodations — most commonly, this is the per-night cost for a stay in a hotel, vacation rental, cabin, or similar property.

    *

    Standard Usage: Typically expressed as “$X per night”.
    *

    Purpose: Reflects the base cost of the stay, before taxes, cleaning fe...