Good guest communication is essential for a positive guest experience. Clear and timely communication can greatly influence guests' perceptions and impact their reviews. Similar to the Send Departure Information to Your Channel Guest With Contact Information support article, which details how to send departure information the day before departure, you can also send it the morning of the guest's departure.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Morning of Departure Information to Channel Guest With Contact Information Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
Preparing for today's {BCHECKOUTTIME} departure from {PDISPNAME}
Body:
Hi {CFIRST},
We hope you have had a relaxing stay with us at {PDISPNAME}.
As you prepare for today's {BCHECKOUTTIME} departure, be sure to check all drawers and the washer/dryer for your belongings and grab our business card to book directly with us next time.
While your experience is fresh in your mind, please leave a review for us at the following link.
{BUREVIEW}
Even if it's just a few words, please let other potential guests know what to expect and about the quality of your stay at {PDISPNAME}.
Safe travels, and thank you for choosing {PDISPNAME}!
{MYFIRST}
Email message preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Scheduled Time
Event:
0 days > After > Booking has departed > at 8:00 AM
Conditions:
Email Address on File is One of > Has Real Email Address
Action:
Morning of Departure Information to Channel Guest With Contact Information Email Template
Channel Template & Trigger
To create a channel template, go to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new channel template.
Name:
Morning of Departure Information to Channel Guest With Contact Information Channel Template
Body:
Hi {CFIRST},
We hope you have had a relaxing stay with us at {PDISPNAME}.
As you prepare for today's {BCHECKOUTTIME} departure, be sure to check all drawers and the washer/dryer for your belongings.
While your experience is fresh in your mind, don't forget to let other potential guests know what to expect and about the quality of your stay at {PDISPNAME} by leaving a review of your stay on {BSOURCE}.
Safe travels, and thank you for choosing {PDISPNAME}!
{MYFIRST}
Channel template preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Scheduled Time
Event:
0 days > After > Booking has departed > at 8:00 AM
Conditions:
Listing Site is > One of> Airbnb, Booking.com, Vrbo
Action:
Morning of Departure Information to Channel Guest With Contact Information Channel Template
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Send Morning of Departure Information to Channel Guest With Contact Information SMS Template
To Phone Number:
{CPHONE}
Body:
Hi {CFIRST}, as you prepare for today's {BCHECKOUTTIME} departure, be sure to check all drawers and the washer/dryer for your belongings and grab our business card to book directly with us next time. Safe travels! 😁
SMS template preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Scheduled Time
Event:
0 days > After > Booking has departed > at 8:00 AM
Conditions:
Phone Number On File Status is > Yes
Action:
Morning of Departure Information to Channel Guest With Contact Information SMS Template