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  • Payment Processing » Processors & Gateways

    Powered by Yapstone's 25 years of expertise in the vacation and short-term rental market, Vacation Rent Payment (VRP) by Yapstone offers a bespoke online payment gateway designed to streamline transactions between property owners and guests. This platform isn't just a tool; it's a reflection of deep market knowledge and a commitment to enhancing the rental experience through advanced, secure techno...
  • Integrations » Door Locks

    OwnerRez has a direct integration with igloohome. Users must create a free igloohome account, and download and use the igloohome phone app to set up the locks/devices. You can then go into OwnerRez and set up the lock integration.

    igloohome products are designed to work offline, using their "algoPIN" (

  • Core Concepts » Tasks

    OwnerRez's Task area helps you stay organized across all your properties by creating and tracking actionable items, special requests, issues, and needs. Whether it's housekeeping, maintenance, or property-related tasks, the Tasks area gives you a central place to manage them all.

    You can create and manage tasks to stay organized and ensure nothing is overlooked. The Tasks feature centralizes your...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    PMv2 Is Coming in January! Get Ready for the Big Upgrade Body

    Hey [first name]!

    We're officially kicking off the rollout of PMv2, our major upgrade to the Property Management (PM) system inside OwnerRez.

    Since you're currently using PM, this update directly affects you, and we want to make sure you have the information, resources, and time you need to transition smoothly. What's New...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Airbnb New Single Fee Structure Now Live Body

    Hi [first name]!

    As of today, October 27, 2025, Airbnb's new single service fee structure is officially in effect for all hosts who use property management software like OwnerRez. Please note that Airbnb is rolling out this update gradually throughout the day, so if you don't see the change yet, it should appear in your account soon.

    Wha...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Upgrade Your Vrbo Connection for Strike-Through Pricing & Promo Badges ⚡ Body

    Hi [first name]!

    We just released full support for Vrbo Promos - a feature that helps your properties stand out in search results and listing pages with eye-catching promotional displays. Listings with promotional pricing typically see higher click-through rates and more bookings on Vrbo.

    Here's what your l...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Now Available: Vrbo Strike-Through Pricing, Promotional Badging, and OneKey/Mobile Discounts ✨ Body

    Hey [first name]!

    Your Vrbo listings are about to get more visible and more bookable!

    We just released full support for Vrbo Promos - a feature that helps your properties stand out in search results and listing pages with eye-catching promotional displays. Listings with promotional pr...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Thanks so much for your interest in joining the Rezzy AI private beta! Body

    Hi [first name],

    Thanks so much for your interest in joining the Rezzy AI private beta! We're rolling this out slowly with limited access to start, so while we're thrilled to have you on boa...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Thanks so much for your interest in joining the Rezzy AI private beta! Body

    Hi [first name],

    Thanks so much for your interest in joining the Rezzy AI private beta! We're rolling this out slowly with limited access to start, so while we're thrilled to have you on boa...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    No Refund Cancellation Policies Could Be Costing You Bookings Body

    Hi [first name],

    We noticed your Vrbo cancellation policy is set to a No Refund or a custom policy requiring cancellation more than 30 days in advance. While you may prefer a firmer stance, knowing how this impacts your Vrbo visibility and performance is important. The following Vrbo policies are recommended:

    * Rela...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Strict Cancellation Policies Could Be Costing You Bookings Body

    Hi [first name],

    We noticed your Vrbo cancellation policy is set to a stricter format, either Strict, Firm, or a custom policy requiring cancellation more than 32 days in advance. While you may prefer a firmer stance, knowing how this impacts your Vrbo visibility and performance is important. The following Vrbo policies...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Your Cancellation Policy May Be Misconfigured on Vrbo Body

    Hi [first name],

    We've reviewed your cancellation policies and noticed something that could be adjusted and have a big impact on receiving Vrbo bookings. Your cancellation policy is currently set to either "no refund will be issued for any reason" or to a partial refund of 50% or less. This kind of setting is often accidental...

  • Integrations » Guest Communication

    Happy Guest () automates your check-in process AND helps you with upsells and digital guidebooks. It's a flexible check-in solution that makes your arrivals and upsells seamless, automated, and fun. Think of Happy Guest as the future of guidebooks.

    Host Like a Pro: Automate Check-ins, Upsell...

  • Blog

    We are pleased to announce our partnership with TechTape () to offer our users an integrated service to help achieve top revenue performance!

    About TechTape

    TechTape is a tech-enabled service, not software. They develop revenue strategies tailored to align with your goals, implement and adjust the strate...

  • Pages

    Tired of using slow over-priced software? Switch to the #1-rated vacation rental software in the industry. Hundreds of customers have flocked to OwnerRez from Guesty, and it's easy to see why.

    Compare our features (#features) , support (#support) , and cost (#cost) to theirs.

    See what independent review boards (#rating-boards) say about OwnerRez versus Guesty.

    Don't take our word for it...

  • Reviews

    We used OwnerRez for five years and it completely transformed how we managed our rental. From booking management to guest communication, financial syncing, and payment processing, everything worked seamlessly. It gave us peace of mind knowing we had a reliable, all-in-one system with outstanding support behind it. OwnerRez allowed us to focus less on admin and more on giving our guests a great expe...
  • Forums

    This morning I started getting messages sent by one guest showing up as having been from several.  This is a bug.

    Here's what the message queue looks like. Three of the exact same message from three different guests at exactly the same time.

    Actually only Lillian sent the message.  When I click on the message from Karen, I can...

  • Forums

    Wanted to pass along some knowledge after recently shopping for credit card processing services.

    For a bit of background, in CC processing there's the concept of "interchange rates" which is the wholesale processing rate that merchant account providers pay to Visa, MC, etc.  There is a giant table of interchange rates, which vary based on the merchant's business type (merchant category code or...

  • Forums

    I receive a large number of inquires from a site via email that OwnerRez does not recognize or convert into inquires when the email arrives, despite the fact that the emails are specifically sent to my unique OwnerRez Inquiry email address. (It is frustrating that with every inquiry email that comes in, OwnerRez asks "Is this an Inquiry?" on its web page, to which I want to respond "Yes! Otherwise...
  • Forums

    We have 106 timeshare units that are represented with a 4 digit code (ex. 1111). Each unit can be partially owned by 12 different owners. We call that fractional ownership. We represent this fractional ownership for each unit with a two digit code after the unit number (ex. 1111-01). So 1111-01 would mean it is the 01 owner for the unit called 1111. Each of these fractional owners are entitled to 3...