Extenteam () streamlines operations for Property Managers by providing top global talent and innovative software solutions, all while maintaining a "service-first" approach to drive success and efficiency.
* Steps for integration (#integrate)
* What Data is Transmitted (#data) Steps for integration...
Revy () is a revenue management service purpose-built for short-term rental operators. Our expert team and data-driven tools help maximize your income by optimizing nightly rates across all seasons, channels, and booking trends. Whether you manage a single Airbnb or an entire portfolio, Revy brings professional-gra...
...t
Duplicate VAT Fee on Some Airbnb Bookings Body
Hi [first name],
We're reaching out to let you know about an issue that may have impacted some of your Airbnb bookings between June 11 and June 25, 2025.
During our recent Airbnb API migration, a small number of bookings had VAT host fees applied twice due to a transitional error in how fees were processed. This only affected bookings create...
...other web pages in your email templates can improve guest communication. The easiest way to add a link is to highlight your text and click on the Insert/edit link icon.
The Insert/Edit Link popup allows you to select either a Custom Web Address or a Field Code (
Updates
* Add additional property field codes
* Update a few owner field codes
* Hide disabled items on Channels, Door Locks, Hosted Sites, and QuickBooks grids by default
* Group activities by t
...port/articles/sms-templates#template) , you can check your SMS templates with the SMS Message X-Ray tool by clicking on the question mark icon below the message body field.
The SMS Message X-Ray tool popup will highlight any characters that could be replaced or removed, display the current character and segment counts, and estimate the...
...ity tax, INE, guidebooks, smart locks, and more. Powered by human intelligence and enhanced by artificial intelligence. Hostkit is a software certified by the Portuguese Tax Authority with the number 2549 and has more than 60 integrations with complementary partners and services of the Portuguese government.
* Steps for Integration (#integration)
* What Data is Transmitted (#data) Steps for...
Greet your guests digitally on your Smart TV with Hello Guest Screen () . Learn how to connect your OwnerRez account with HelloGuestScreen for seamless property integration by following the instructions below to ensure a successful integration.
* Steps for Integration (#integrate)
* What Data is Trans...
Keepers () revolutionizes housekeeping for short-term rental hosts with automated cleaning management that requires no host fee. By connecting directly to your OwnerRez calendar, Keepers syncs your booking schedule with a network of vetted housekeepers, ensuring your property is always guest-ready. See if Ke...
PetScreening () streamlines pet and animal management across properties, enabling you to maximize revenue, optimize occupancy rates, screen assistance animals, and reduce risk.
The PetScreening integration with OwnerRez allows PetScreening to import properties and bookings from...
Subject
Configuring Per Guest Per Stay Fees on Airbnb Body
Hi [first name]!
I'm reaching out because Airbnb has recently added support for "per guest per stay" fees to their Resort, Management, and Community/Association fees, so there's now a way to charge like this. Quick Summary:
We noticed that you've got one or more additio...
Happy Guest () automates your check-in process AND helps you with upsells and digital guidebooks. It's a flexible check-in solution that makes your arrivals and upsells seamless, automated, and fun. Think of Happy Guest as the future of guidebooks.
Host Like a Pro: Automate Check-ins, Upsell...
...a channel template to remind your channel guest to provide their contact information and sign your renter agreement.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
...onded yet. Let's craft email, channel, and SMS templates to remind your channel guests to sign your renter agreement.
Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...
...f the lodging rate element that sourced them so they can be mapped back to the correct item. This should start with ORSUR (for fees and discounts) or ORTAX (for taxes):
cURL example:
curl --user ${ownerrez_user}:${ownerrez_key} --location --request POST "${ownerrez_api}/haolb/modifybooking?type=${ownerrez_user}&key=${ownerrez_key}&bo...
...very cost-effective for single or small-portfolio STR owners.
* Guesty tends to be priced for larger property managers and can get expensive (higher monthly minimums, per-property fees, add-ons).
2. Flexibility & Customization
* OwnerRez gives you full control over renter agreements, custom email templates, integrations, and automation.
* Guesty is powerful but less customizable at the granu...
WOW Mike Eash!!!
Thank you so much for this valuable information. I've contacted customer support before, but you win in the way you responded.
You provided:
1: what's happening,
2: why it happens that way,
3: options to choose from,
4: consequences of the options, and
5: how to do it.
I've had other customer support responses that aren't nearly as thorough and I truly appreciate the respect!...
...door code, sends the rental contract for e-sign, communicates with the guests using email/text. Owner statements, adjusting the commissions are a breeze. We used 3 other PMS in the past (still using 2 for our own reasons) and OR beats them all in functionality.
It does 90% of our job automatically.
