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  • Integrations » Guest Communication

    Happy Guest
    1 week ago

    Happy Guest () automates your check-in process AND helps you with upsells and digital guidebooks. It's a flexible check-in solution that makes your arrivals and upsells seamless, automated, and fun. Think of Happy Guest as the future of guidebooks.

    Host Like a Pro: Automate Check-ins, Upsell...

  • Integrations » Guest Communication

    Hostkit
    1 week ago

    ...ity tax, INE, guidebooks, smart locks, and more. Powered by human intelligence and enhanced by artificial intelligence. Hostkit is a software certified by the Portuguese Tax Authority with the number 2549 and has more than 60 integrations with complementary partners and services of the Portuguese government.

    * Steps for Integration (#integration)
    * What Data is Transmitted (#data) Steps for...

  • Integrations » Guest Communication

    PetScreening
    1 week ago

    PetScreening () streamlines pet and animal management across properties, enabling you to maximize revenue, optimize occupancy rates, screen assistance animals, and reduce risk.

    The PetScreening integration with OwnerRez allows PetScreening to import properties and bookings from...

  • Integrations » Devices

    Hello Guest Screen
    1 week ago

    Greet your guests digitally on your Smart TV with Hello Guest Screen () . Learn how to connect your OwnerRez account with HelloGuestScreen for seamless property integration by following the instructions below to ensure a successful integration.

    * Steps for Integration (#integrate)
    * What Data is Trans...

  • Integrations » Guest Communication

    Noshable
    1 week ago

    ...fulfill orders as needed.
    * Noshable is still responsible for preparing the order for pickup. PMS Integrations

    Choose your PMS, which in this case will be OwnerRez!

    After this, you should be routed back to the onboarding step 3 of 3. If you run into any issues and arrive at a screen you don't recognize, feel free to reach out to...

  • Blog

    February Webinars
    4 months ago

    ...nd an in-depth focus session on renter agreements! Be sure to register early to secure your spot and join us live. You can also catch up on past sessions on our webinar page here (/webinars#past) . 2/6/2025 OwnerRez Demo

    Join us for a live demo of OwnerRez! Our client engagement team will give a high-level demonstration of how OwnerRez looks across all of its menus and features.

    Register now...

  • Core Concepts » Team Access

    Portal Experience
    1 month ago

    ...she can view the Calendar and Blocked-off time, but no Financials, as she has no use for that information. She is not an owner, so the Owner options aren't available.

    This is Lynn Jones's portal experience. She is a cleaner for Fancy Rentals and can see all three properties on the calendar. When hovered over, individual information for...

  • Messaging » SMS Messaging

    SMS Common Issues & Questions
    2 months ago

    ...group-messsages)
    * I'd like to include my team on SMS messages. Can I use my Team Account to set up SMS messaging? (#team)
    * Can I receive one-time passwords (OTP) or two-factor authentication (2FA) codes from third-party platforms on my OwnerRez SMS number? (#otp-2fa)
    * Technical Details & Troubleshooting (#details-troubleshooting)

    * What is a Message "Segment"? (#message-segment)...

  • Core Concepts » Properties

    Adding New Properties
    2 months ago

    ...into that other property and use the Duplicate tool on the upper right menu to copy the property you've already set up to a new property and get a head start.

    *

    Don't forget to check the checkbox to "include listing data" in order to duplicate everything.

    * If it's...

  • Core Concepts » Rates

    Rates & Seasons Overview
    2 months ago

    ...Per Multiplier or Per Night & Multiplier setting is used, the item will only be added if the number matches the criteria you set. You can set an interval that will be used (for example: per 1 guest, 2 guests etc.) as well as minimum that will be checked (for example: after the first 2 guests). If the criteria matches, the Amount of the item will be multiplied by the multiplier you've chosen, and n...

  • Forums

    Crib showing as a regular bed in Airbnb top line summarization
    1 month ago

    When you select crib in OwnerRez, it pushes to Airbnb top line sleeping summarization as a regular bed. For example, we have  2 king beds, 1 queen, 2 doubles and 1 crib. It feeds the information to Airbnb as such:

    10 guest · 3 bedroom · 6 beds · 3 baths

     

    Before we were API connected, in directly selecting this same bed count ( 2 king beds, 1 queen, 2 doubles and 1 crib) in Airbnb, Airb...

  • Forums

    Search for bookings by using only part of a name
    2 months ago

    ...for guests who's family roots are from Wisconsin, Minnesota and North Dakota... you betcha, don't cha know.) So, if I'm able to type in just part of the name, it's tremendously helpful. 

    Example 2... last name Kroger, Kroeger, Kreger, Kreuger, Kruger, Krueger, and I don't remember the first name. But if I can type in just "Kr" then I don't have to remember the exact, correct spelling or versio...

  • Forums

    Stacking Triggers
    3 months ago

    I currently send messages that are repetitive to create upsells. currently my triggers are:

    1. when booking is created

    2. 7 days out

    3. 2 days out

    4. night before departure

     

    It would be great to have a condition that allows you to "stack triggers" for example:

    A guest books 3 days in advance. Currently they get trigger 1 and 2 as soon as the RA is signed. It would be ni...

  • Forums

    Suzee S in response to: PCI compliance
    2 months ago

    There have been a lot of recent changes with PCI compliance requirements, with the start of the move from PCI DSS 3.2 to 4.0 becoming the new industry standard. OwnerRez is fully compliant with PCI 4.0.2 at this time.

    The form your processor (or their verification company) may be asking you to fill out is "SAQ A: e-commerce/mail/telephone merchants that outsource all payment processing" Version...

  • Forums

    What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...both and can share their experience .

     

    EDIT:

    I'm new here so I'm discovering things.

    +1 for OR: Using Tag automations. This appears like it will come in really handy.

     

    EDIT 2:

    I've had some time to play around with Ownerrez and here are my takeaways.

     

    Hostaway has a clean and modern feel to it, and a decent amount of customization but it pretty much ends ther...

  • Forums

    Set a Trigger For for Field in Custom Field
    5 months ago

    ...the booking after their stay and manually delete the files by going to the Files tab in their booking, checking the box to the left of each file then selecting Delete.

  • Blog

    Manel S in response to: January Product Update - New Unified Inbox, SMS Messaging Opt-Ins, Property Snoozing, New Airbnb Accounts, & Initial Night Taxes
    3 months ago

    As a victim of the LA fires (with 2 properties lost) the Snooze feature is very welcome. I was trying to figure out how to manage (as of now I have disabled them in the Channels) and wanted to reduce my OR costs (as it will be 2-3 years) before they are rebuilt and back online but was hesitant to delete them. Is there a reason why the Snooze feature still incurs the same fees since the user is not...

  • Blog

    Chris Hynes in response to: January Product Update - New Unified Inbox, SMS Messaging Opt-Ins, Property Snoozing, New Airbnb Accounts, & Initial Night Taxes
    3 months ago

    As a victim of the LA fires (with 2 properties lost) the Snooze feature is very welcome. I was trying to figure out how to manage (as of now I have disabled them in the Channels) and wanted to reduce my OR costs (as it will be 2-3 years) before they are rebuilt and back online but was hesitant to delete them. Is there a reason why the Snooze feature still incurs the same fees since the user is not...

  • Forums

    Dan K in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...everything up I'm sure it won't be long. I probably wouldn't have made the switch if I'd known what I know now.

    1)The unified inbox isn't truly unified. Texts and emails are still separated. 

    2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly.

    3) Way too much navigation is requir...

  • Forums

    BlueMtnCabins in response to: What are the pros of Ownerrez? Trying to like it.
    3 months ago

    ...e unified inbox isn't truly unified. Texts and emails are still separated.  -  correct, OR is not an email app; maybe they can in the future? However, channel messages, texts are all in the inbox

    2) Zero customization of the list view columns, and a scroll bar at the bottom of all places. Their doesn't seem to be any interest in fixing this surprisingly. - not sure what you mean - which columns...