New year, new OwnerRez features - including the wide releases of Rezzy AI, Tasks, and PMv2; also, the addition of Rate Change History, the Template & Trigger Library, two new Nightly Rent Field Codes, and so much more!
* New Features (#new)
* Rezzy AI (#rezzy)
* Tasks (#tasks)
* Rate Change History (#rate-change-history)
* Template & Trigger Library (#library)
* PMv2 (#pmv-two)...
Summer's heating up 🔥, and July brought some game-changing updates. From the arrival of Rezzy AI, which handles messaging and task management, to the new Statement Taxes for PMv2 feature, and many other enhancements, we're serving up innovation that delivers real impact.
* New Features (#new)
* Rezzy AI (#rezzy) Beta
* Statement Taxes for PMv2 (#statement-tax)
* Enhancements (#updat...
Fall into efficiency! 🍂 OwnerRez is treating you to the new Confirm & Pay guest payment form, several Rezzy AI additions, expenses for Blocked-Off Time, and, per usual, so much more. Let's explore!
* New Features (#new)
* Confirm & Pay Guest Form (#confirm-pay)
* Rezzy AI (#rezzy) Beta
* Automatic Replies (#automatic-replies)
* Guest Sentiment (#guest-sentiment)
* Tasks Additio...
In November, OwnerRez delivered features quite possibly better than our Black Friday deal (/black-friday-deal) ! From new Vrbo promotions, the Avalara MyLodgeTax integration, to Rezzy AI improvements, these updates will help you "sleigh" this busy holiday booking season. 💪
* New Features (#new)
* Vrbo Promos (#vrbo-promos)
* Avalara MyLodgeTax (#avalara)
* Booking.com Listing Sync (#...
This article provides a list of common questions and answers for the SMS premium feature that are not covered elsewhere. It assumes you have already read the SMS Overview () support article. If not, do that first.
Questions are added to this page if they are miscellaneous in nature and we have not already answered them in other SMS Messaging...
The concept of a security deposit hold is pretty straightforward: you want to be able to get money from the guest to cover damages, but you don't actually want to take any money unless you have to - and most of the time, you won't.
If you have the guest's credit card number, it seems like it would be easy enough to just hit it with an extra charge. Unfortunately, destructive guests aren't stupid...
This article explains how taxes work specifically for Airbnb. Airbnb can be more complex for tax settings than other channels, because the possible scenarios are more complex than with other channels.
There are two concepts that are important when thinking about taxes: who collects the taxes from the guest, and who remits the taxes to the taxing authorities. Most channels will let you configure a...
May 2025 brought powerful new automation capabilities, including six new Trigger and Tag automations, Google Ads and Tag Manager support, two new Gap Night field codes, and more exciting updates.
* New Features (#new-features)
* Trigger & Tag Conditions Expanded for New Automations (#new-conditions)
* Google Ads and Tag Manager (#google-ads-tags)
* Gap Night Field Codes (#gap-night)...
June's Product Update features the addition of same-day booking support and a handful of Unified Inbox updates, including Drafts and various event indicators. There are also lots of design changes around the app to review, and much more, including some welcomed enhancements around PM and channel integrations, all to enhance your short-term vacation rental business workflows.
* New Features (#new...
August brought some significant upgrades to streamline your workflows! 📈 From Simplified Discounts & Surcharges, Rezzy AI search results, two new Payment Processors, and a new Channel, the month was packed. Let's jump in!
* New Features (#new)
* Discounts & Surcharges (#discounts-surcharges)
* Copy Discounts & Surcharges (#copy)
* Rezzy AI Search Result Summaries (#rezzy-search)
*...
This week's roundup covers Airbnb's upcoming service fee changes, TikTok's new in-app hotel bookings, surging Canadian travel, and the latest short-term rental policy battles in Los Angeles and Maui. Let's dive in.
Airbnb announced this week an upcoming change to how service fees work for hosts who use property management software like OwnerRez. (
Whether you manage one property or fifty, writing content can take hours. ChatGPT () is a free tool that helps you write faster, stay consistent, and sound professional across your listings, website, and marketing content. In this guide, we'll show you how to use ChatGPT to:
* Write better property descriptions
* Generate blog content to support direct bookings
* Quickly c...
Hello, I'm 2 mo into using ownerez and have primarily had my property on Airbnb, which itself is a pretty well oiled machine. Now I want to have an option for direct booking that I can guide my family n friends to, if they ask. Is there an article on step by step directions on how to go about direct booking?
There are lots of articles available online if you simply search for "Direct Booking f...
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Managing guest communication and daily operations shouldn't feel like a full-time job. That's why we built Rezzy AI, a powerful assistant for guest messaging and task automation that helps you manage your workflow so you can focus on what matters most. Rezzy is your new assistant for guest communication and daily operations, built directly into Own...
