* Avalara MyLodgeTax integration Wide Release!
* Rezzy AI Improvements Private Beta
* Add ability to pause Rezzy's automatic responses on specific conversations for a set time period or indefinitely
* Add thumbs up/down feedback buttons to more areas, including tasks created by Rezzy
* Ensure Rezzy respects pre-booking message channel platform rules
* Improved assignment dropdown lists to onl...
Subject
Upcoming Improvement to Airbnb Reviews in Your OwnerRez Account Body
Hi [first name]!
We're reaching out with an important update regarding Airbnb reviews and an improvement we are making in the next few days to help strengthen your listing reputation and overall Airbnb performance. What's changing
To help our users maintain strong review scores on Airbnb, we will soon begin turning...
AI auto-responses offer immediate 24/7 guest communication, answer common questions when you're unavailable, boost booking rates, improve guest satisfaction, save time on repetitive inquiries, and help you stay competitive in the vacation rental market. You can add Rezzy AI schedules to respond automatically to guests, and additionally, you can specify which properties each schedule applies to.
T...
Reva () aggregates your reviews into a centralized channel, providing you with the visibility and control needed to drive actionable insights and improvements across your business.
* Consolidate every review from every channel into one dashboard.
* Leverage AI for advanced review categorization, tagging,...
Subject
Get Ready for the New PayPal with Venmo & Pay Later Body
Hi [first name],
We're reaching out to let you know that OwnerRez is upgrading our PayPal integration ahead of a December 2025 deadline.
This upgrade is required for continued PayPal use inside OwnerRez and brings several major improvements, including:
* Support for Venmo and Pay Later
* Modern, streamlined checkout experie...
Porter Hospitality () offers Wi-Fi access for guests, combined with an AI Concierge tool to answer guests' questions.
* Steps for Integration (#integration)
* What Happens After Setup (#setup)
* Troubleshooting Tips (#troubleshooting)
* Need Additional Help? (#help)
* What Data is Transmitted (#data) Steps for Integration
1. Access Integration Se...
Strategic discounts can significantly boost your vacation rental's performance. When implemented thoughtfully, discounts attract more potential guests, encourage longer stays, and help fill gaps in your booking calendar.
If you haven't read our Discounts Overview () support article, we recommend reading it first. While not comprehensiv...
Switched from: Lodgify
Reasons for choosing OwnerRez: US based & more responsive customer service, and ease of booking for guests.
I've been using OwnerRez for several years, and it has been great to have my central calendar, pricing, and listing info all in one place for multiple rentals. It's taken my direct bookings to the next level as I also host my own websites through OwnerRez. The proce...
I can't really compare OwnerRez's features to other property management systems because this is the only platform I've used – but I did a lot of research before choosing it, and the deciding factor for me was the level of support on offer.
A PMS has so many levers and settings that you're always going to need guidance, and the support from Rex and his team has been genuinely exceptional. In the v...
So far we have finished the onboarding process with great help from the onboarding team. They were so patient with us and provided great support through helpful OwnerRez support articles and screen sharing. The OwnerRez onboarding team was a lifesaver!
Alternatives Considered: Guesty
Reasons for choosing OwnerRez: The price and also the reviews were the important factors
We liked the value fo...
Our engagement team is seeking someone who is comfortable talking on the phone (and in person) to customers, answering support questions, doing feature demos, and creating happiness through verbal communication. Oh, by the way - you can live anywhere (within USA timezones) and we have great benefits.
Engagement Specialists at OwnerRez blend customer service and consultative sales. You'll be both...
Allow Property Managers to set up an Owner account so they can manage their own prices and discounts.
Property Managers need to manage Operations and don't always have time to micro manage pricing for all their properties.
As an Owner I strive for 80%+ occupancy and smart pricing is never perfect. We often end up with orphan days (Mon - Thurs) or empty weeks that need heavy discounting....
Does anyone use the Igloohome lockbox? I'd like to use it for our car which won't always be parked at our house near the bridge.
I'm curious what the process is to ensure the lock gets updated with the codes and what happens if it's not near wifi/internet access - can it be remotely unlocked?
Would appreciate any info from real life users
Thanks!
Hey Shawn - Thanks for this!
Your Property Manager has the ability to give anyone they choose access to specific properties to make changes in the Property Manager's account. You can reach out to your Property Manager to discuss their tasks and their openness to doing this for you.
While they can give you full admin access to your property, there really isn't a way at this time for them to...
Can you list how this is done? We were unable to implement it without giving access to other owners properties and they contacted ownerrez and were told it’s not possible
They are open to do this and tried
please list step by step how this is possible
