- Steps for Integration
- What Happens After Setup
- Troubleshooting Tips
- Need Additional Help?
- What Data is Transmitted
Steps for Integration
1. Access Integration Settings
- Navigate to your Porter Dashboard
- Select Account from the main menu
- Click on Integrations
2. Add Property Management Integration
- Under the Property Management section, click the Add button
- A new integration entry will appear
3. Decide how to handle Locations
- Open the newly created integration
- ⚠️ If you haven't created Locations yet: Leave "Create Locations for each property" turned on
- If you already have Locations set up: Turn off "Create Locations for each property"
4. Connect to OwnerRez
- Open the newly created integration
- Click Connect and sync to OwnerRez
- Sign in with your OwnerRez account credentials when prompted
5. Link Existing Locations (If Applicable)
If you turned off automatic Location creation because you already have Locations:- Navigate to each Location's Info section
- At the top of the page, find the Integrations section
- Select the corresponding OwnerRez property from the dropdown menu
- Repeat for all Locations
What Happens After Setup
✅ Automatic Updates
Once connected, your integration will automatically stay synchronized:- Property information updates within 5 minutes
- Booking changes reflect within 5 minutes
- New reservations are imported automatically
✅ Property Images
- The first image from each OwnerRez property becomes available in your Location information
- These images can be easily used in your page headers
✅ Reservation Management
- Current and upcoming reservations are automatically tracked
- View reservation lists in each Location's Info section
- Guest names are matched with visits for personalized experiences
Note: OwnerRez excludes property description, images, and Wi-Fi information from the sync unless you enable WP + Integrated Sites on the Billing page. Reservation data is not affected.
Troubleshooting Tips
| Issue | Solution |
| Sync Issues | If data isn't appearing, try using the Test or Sync buttons in the integration |
| Missing Properties | Ensure all properties are active in your OwnerRez account |
| Guest Matching | Guest recognition works when visit timing matches reservation check-in periods |
Need Additional Help?
If you encounter any issues during setup or have questions about the integration, please contact our support team (info@tenonedesign.com) with details about your specific situation.