OwnerRez

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  • Messaging » SMS Messaging

    Setup & Configuration
    9 months ago

    ...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy (

  • Core Concepts » Guests » Managing Contacts

    Delete Guest Records
    4 months ago

    ...want the option to remove guest contacts. OwnerRez supports both options.

    OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.

    All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    Moving a Booking to a Different Property
    2 months ago

    ...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .

    Option 3:

    Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.

    NOTE: This only works for moving Airbnb channel-integrated bookings between properties t...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    Instant Book vs. Request-to-Book
    7 months ago

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Rezzy AI

    Rezzy AI Common Issues & Questions
    1 month ago

    ...d Directives that Rezzy can reference to really "up her game."

    Frequently Asked Questions (FAQs) () are the questions that guests often ask. Stuff like "Where's the closest corner store?" or "How do I get the grill to light?". Common questions you might include in your guest manual or post in a list on your website. You can configure FAQs for i...

  • Forums

    alexa in response to: Step towards unified email inbox
    8 months ago

    Really wish this was more of a priority other than fixing stuff that’s not broke. Did we really need a redesign over crucial functionality?

  • Forums

    PacViewLodging in response to: Add a Guest Login Portal for guests to view their reservation details (folio, check-in/out dates, party size, billing, etc.)
    5 months ago

    ...ituation, etc...   Checkin would be the survey, house information, etc... and as you get to the end of the stay the home screen is checkout related.. with checkout times, reminders to gather up their stuff, checkout instruction, maybe a checkout button to notify you they are gone (turno does this... we do it with our locks but a way to get the housekeeping started as early as possible) post stay the po...