Before coming to this page, please read the Rezzy AI Overview and the Rezzy AI Setup & Configure support articles, as those articles cover the normal workflow. While not comprehensive, this article provides a list of questions not found elsewhere.
- What if Rezzy says the wrong thing?
- Am I able to control when automatic replies are sent?
- Does Rezzy work with Airbnb, Vrbo, and other channels?
- What does Rezzy cost?
- What if I already use another messaging or AI tool?
- Can Rezzy create tasks?
- Can I edit or remove tasks created by Rezzy?
- Do Tasks replace my cleaner/maintenance scheduling?
- Can I assign tasks to other staff members?
- What kind of tasks can Rezzy detect?
- Can Rezzy respond to guests in languages other than English?
- How do I train Rezzy to respond to common questions?
- What's the difference between FAQs and Directives?
What if Rezzy says the wrong thing?
You are in control. You can review messages and set clear rules about what Rezzy can say. Rezzy has three messaging modes: Create Draft, Reply Automatically, or Suggest Manually. Good AI is not "built", it's trained, and we've spent a lot of time training Rezzy to find the correct information from existing bookings and properties in your OwnerRez account.
You can train Rezzy by enhancing your property information, adding FAQs, and Directives.
Am I able to control when automatic replies are sent?
Yes, there is a default schedule, and you can add other schedules to customize certain hours/days of the week when Rezzy should answer, based on the answering mode set.
Does Rezzy work with Airbnb, Vrbo, and other channels?
Yes, Rezzy is a core part of OwnerRez and built directly into our app. It is a core part of the Unified Inbox and our messaging system, and it will analyze/answer any message that comes in, no matter the source.
What does Rezzy cost?
Rezzy is free to use right now while we're in beta mode. Before the public release, we will announce the pricing model. It will be similar to our other premium features.
What if I already use another messaging or AI tool?
Rezzy is designed to be the one and only AI tool you need for messaging within OwnerRez. It analyzes every message that comes through OwnerRez, regardless of source. As such, it is not designed to watch or notice what other AI tools say in response to your messages.
If you are running other AI tools, you must pause those to try out Rezzy. Otherwise, you run the risk of both Rezzy and the other AI tool responding simultaneously.
Can Rezzy create tasks?
Rezzy analyzes every guest message for actionable items like special requests, issues, or needs and automatically turns them into trackable tasks.
Can I edit or remove tasks created by Rezzy?
Yes. You’re always in control. Tasks can be accepted, edited, reassigned, or deleted. In fact, we've built an entire Tasks menu that will show you tasks and let you mark them as complete, ignore them, or write notes and attachments. You can assign them to your staff members as well.
Do Tasks replace my cleaner/maintenance scheduling?
Not entirely, but it adds a powerful layer by catching what your schedule might miss, like surprise requests or last-minute problems. You can certainly use it (manually) to create cleaning or maintenance tasks on your own.
Can I assign tasks to other staff members?
Yes, you can manually assign tasks. In the future, Rezzy will be able to automatically assign tasks to certain team members.
What kind of tasks can Rezzy detect?
Everything from 'extra blankets' to 'WiFi not working' to 'we’re checking out late,' and much more. You're going to be surprised at how good it is, so request access today to get on the list!
Can Rezzy respond to guests in languages other than English?
By default, Rezzy responds to guests in English, but if configured, she can respond in the guest's language.
How do I train Rezzy to respond to common questions?
We are always improving Rezzy's general training, but she needs to know everything about your properties -- information, how your processes work, how you interact with guests.
If Rezzy encounters a question she can't find the answer to, she'll notify you with a task and suggest adding property details or FAQs so she can answer that question automatically in the future.
To train Rezzy, provide as much information as you can in the property area -- amenities, descriptions, etc., and create Property FAQs and Directives that Rezzy can learn from.
You can test Rezzy's responses by posing common guest questions in the Rezzy Sandbox.
What's the difference between FAQs and Directives?
Rezzy is trained to review multiple data sources, including your property listing information and availability rules. There are also Frequently Asked Questions (FAQs) and Directives that Rezzy can reference to really "up her game."
Frequently Asked Questions (FAQs) are the questions that guests often ask. Stuff like "Where's the closest corner store?" or "How do I get the grill to light?". Common questions you might include in your guest manual or post in a list on your website. You can set up FAQs under individual properties or in Rezzy's settings as Shared FAQs, if they apply to more than one property or all properties.
Directives are similar to SOPs (Standard Operating Procedures) and provide guidance to Rezzy on how to handle specific situations and what to communicate to the guest in those circumstances. Examples include "Handling utility outages," "Handling broken items," "Handling early check-in requests," "Handling missing keys," and "Handling lost and found items."