Before coming to this page, please read the Rezzy AI Beta Overview and the Rezzy AI Setup & Configure support articles, as those articles cover the normal workflow. While not comprehensive, this article provides a list of questions not found elsewhere.
- What if Rezzy says the wrong thing?
- After the private beta is over, can I control when automatic replies are sent?
- Does Rezzy work with Airbnb, Vrbo, and other channels?
- What does Rezzy cost?
- What if I already use another messaging or AI host?
- Can Rezzy create tasks?
- Can I edit or remove tasks created by Rezzy?
- Do Tasks replace my cleaner/maintenance scheduling?
- Can I assign tasks to other staff members?
- What kind of tasks can Rezzy detect?
What if Rezzy says the wrong thing?
You stay in control. You can review messages and set clear rules about what Rezzy can say. Also, during the private beta period, Rezzy will be in "Draft Mode" which means each automatic reply is created as a draft that you have to review and approve before it is sent. Good AI is not "built", it's trained, and we've spent a lot of time training Rezzy to find the correct information from the existing bookings and properties in OwnerRez.
After the private beta is over, can I control when automatic replies are sent?
Yes, there will be a mode you can set, and that mode will have scheduling options so that you can customize certain hours/days of the week when it is answering. Outside of that time, you will still be able to generate suggested answers or have drafts generated for your review.
Does Rezzy work with Airbnb, Vrbo, and other channels?
Yes, Rezzy is a core part of OwnerRez and built directly into our app. It is a core part of the Unified Inbox and our messaging system, and it will analyze/answer any message that comes in, no matter the source.
What does Rezzy cost?
Rezzy is free to use right now while we're in private beta mode. Before the public release, we will announce the pricing model. It will be similar to our other premium features.
What if I already use another messaging or AI host?
Rezzy is designed to be the one and only AI tool you need for messaging within OwnerRez. It analyzes every message that comes through OwnerRez, regardless of source. As such, it is not designed to watch or notice what other AI tools say in response to your messages. If you are running other AI tools, you must pause those to try out Rezzy. Otherwise, you run the risk of both Rezzy and the other AI tool responding simultaneously.
Can Rezzy create tasks?
Rezzy analyzes every guest message for actionable items — like special requests, issues, or needs — and automatically turns them into trackable tasks.
Can I edit or remove tasks created by Rezzy?
Yes. You’re always in control. Tasks can be accepted, edited, reassigned, or deleted. In fact, we've built an entire Task menu that will show you tasks and let you mark them as complete, ignore them, or write notes and attachments. Soon, you'll be able to assign them to members of your staff as well.
Do Tasks replace my cleaner/maintenance scheduling?
Not entirely — but it adds a powerful layer by catching what your schedule might miss, like surprise requests or last-minute problems. You can certainly use it (manually) to create cleaning or maintenance tasks on your own.
Can I assign tasks to other staff members?
Not yet, but soon. That's a very important update that we are already actively working on. Rezzy will also be able to assign tasks to certain team members based on its knowledge of who does what on your staff.
What kind of tasks can Rezzy detect?
Everything from 'extra blankets' to 'WiFi not working' to 'we’re checking out late' — and much more. You're going to be surprised at how good it is, so request access today to get on the list!