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  • Core Concepts » Technical Stuff

    ...redit card or payment gateway that requires approved IP addresses, since your card processing runs on OwnerRez servers.

    Subdomain Landing Pages () describes the landing pages shown on OwnerRez subdomains (Fast API, Booking, Hosted Websites, Service page/Link shortener and API for Apps), which share a consistent look an...

  • Messaging » Triggers

    ...-info) support article. Quotes

    Quote statuses include the following.

    * Accepted: Guest accepted the quote or Airbnb request to book () accepted
    * Booked: Quote was accepted and converted to a booking
    * Denied: Airbnb Request to Book () Request was denied...

  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Core Concepts » Technical Stuff

    ...nerrez.com/) Service page/Link shortener, () API for Apps () ) have a consistent look and feel.

    For other technical reference information, see Technical Stuff Overview () .

    Similar to other OwnerRez landing pages, our subdomain landing pages have comparable designs. For example, the Fast A...

  • Core Concepts » Technical Stuff

    ...s wrote this blog post on Phishing and Email Security () , which is a great resource.

    For other technical reference information, see Technical Stuff Overview () .

    OwnerRez uses the following official domains for live applications, links, and email communication.

    * app.ownerrez...

  • Core Concepts » Technical Stuff

    ...If they require that, you'll need to give them the IP addresses below since your credit card processing is being done on OwnerRez servers.

    For other technical reference information, see Technical Stuff Overview () .

    Our public IP addresses are:

    52.2.105.6
    52.45.47.77
    54.164.231.146
    52.21.211.201
    18.210.135.55
    54.161.201.156

    If...

  • Channel Management » Channel Integrations » Airbnb

    ...hat's it -- the tax will now be pushed to Airbnb as a custom pass-through tax. Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Channel Management » Channel Integrations » Airbnb

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...
  • Blog

    ...most obsessive attention to detail. I take that seriously. I'm naturally a problem-solver, an over-communicator, and unapologetically detail-oriented, because in this line of work, sweating the small stuff prevents the big stuff. What advice would you give to new short-term rental operators?

    Decide early what kind of operator you want to be, and build around that. There's a difference between chasing...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    ...ctly on the Airbnb platform via alteration requests () , and quotes are handled via special offers () .
  • Messaging » SMS Messaging

    ...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy (
  • Forums

    ...w far back they can see. We're just getting our system set up to launch portals for the first time, and would REALLY like owners to not be able to see previous history, since commissions and all that stuff are likely not set up correctly for 100% of historical bookings - and owners WILL find the ones that don't match. Currently the only way I've found to keep them from seeing history further back than...
  • Forums

    ...AG buttons only work every other time on a Mac! After using them once, without an intervening click on the screen, the drag buttons don't work! Horrible, bad design! (Sorry, I'm passionate about this stuff!)

    And then... after all that, click Save. And THEN click to go back to the 'summary' screen! No! The financials should be visible on the main booking screen, they are fundamentally important, and...

  • Forums

    Just some advice from a new user I had claude code set up as much as possible I added multiple listings from airbnb vrbo plus whimstay booking google vacations…

     

    a-lot of the manual stuff should be automated with mcp like messages from airbnb creating various settings basically anything that I need to go into ui i think it would be a game changer 

     

    also your ui is very dated hard to f...

  • Forums

    ...be glued to my phone and buy back my time and attention. 

    Right now, I have Rezzy on Draft Only mode b/c I haven't perfected all the directives. If I were to put it to respond automatically, some stuff would be wrong and take even more time to rectify. The problem is that I still need to press approve on all messages. 

    It would be great to have conditional auto-send rules for Rezzy AI -- send th...

  • Blog

    I love it when you “kids” figure out stuff we old people knew all along
  • Forums

    I have used every PMS out there and I always come back to you guys (I have had different entities and companies that used others vs my own portfolio).  You always do the important stuff better than others.  

    I have to say this will be the feature that if not perfected and released sooner than later it will be problematic to remain competitive.  Solely because this allows everyone's creative juices...

  • Forums

    That report doesn't have the data we need.

    It has a bunch of stuff under income that shouldn't be (cleaning, management etc)

    and is missing expense that it DOES need (management fee)

    and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which...

  • Forums

    ...is honestly one of the biggest gaps in PM right now.

    We have a bunch of recurring property expenses like thermostats/Jervis, camera subscriptions, pest control, HVAC maintenance, and even annual stuff like smoke detectors. There is no clean way to track and bill these.

    Right now it is either manual charges or tracking outside of OwnerRez, which does not scale and things get missed.

    Even so...

  • Blog

    I have Stripe for payment processing. So should I connect Paypal thru Stripe or thru OR or both?

    Connect PayPal directly to OR, not through Stripe. Then, OR will use both payment methods side by side but prefer the Stripe one for CC stuff.