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  • Integrations » Door Locks

    OwnerRez can automatically generate codes for many types of door locks, including numeric sequences and WiFi locks. Each time a booking is created, OwnerRez will automatically set the door lock code without you lifting a finger!

    This article lists common questions and answers about Door Locks that are not covered elsewhere.

    Many questions will be covered on your specific door lock integration...

  • Messaging » Template and Trigger Library » Pre-booking Library

    Every property is configured with rules for things like minimum nights required, maximum nights allowed, group size, pets, and so on. In this support article, we'll outline how to configure templates and triggers for when a guest sends you an inquiry for something that violates the property's rules. Perhaps, the guest is asking to bring 15 guests when your property only allows 10, or the guest is...
  • Messaging » Template and Trigger Library » Pre-booking Library

    Even with direct-channel integrations and a real-time direct-booking website, guests sometimes request dates that are already booked. Sometimes, it's because they submit a request a few minutes before someone else books directly. Other times, it happens when your properties are advertised on regional listing sites that don't show real-time availability. Whatever the reason, you want to answer these...
  • Messaging » Template and Trigger Library » Pre-booking Library

    Even with direct-channel integrations and a real-time direct-booking website, guests may still inquire about your property with missing information. Guests sometimes send inquiries without specifying the number of guests or their travel dates. Whatever the reason, you want to answer these inquiries quickly and clear them from your inbox. Although this scenario focuses on requesting the total number...
  • Messaging » Template and Trigger Library » Pre-booking Library

    Guests may request available dates or quotes even with direct integrations or on regional listing sites. Quickly responding with a quote allows immediate booking and clears inquiries from your inbox.

    Check out our Template and Trigger Examples () support article for other guest messaging ideas.

    * Email Template & Trigger (#email)
    *...

  • Integrations » Door Locks

    OwnerRez has a direct integration with Schlage (pronounced SHLAYG). Users must create a free Schlage account and download and use the Schlage Home app () to set up the lock. At that point, you can go into OwnerRez and complete the lock integration.

    * Cost (#cost)
    * Supp...

  • Channel Management » Channel Integrations » Savvy

    OwnerRez has partnered with Savvy () (formerly bnbfinder) to provide a channel integration connection between the two systems. This allows OwnerRez users to handle their listings and bookings from Savvy efficiently.

    Savvy is a BOOK DIRECT vacation rental marketplace with a 25+ year history connecting travelers...

  • OwnerRez APIs » API for Channel Integration

    cURL example:

    curl --user ${ownerrez_user}:${ownerrez_key} --location --request POST "${ownerrez_api}/haolb/quote?type=${ownerrez_user}&key=${ownerrez_key}" \

    Optional URL parameters:

    * createRedirectUrl: If true, will create a quote and return the redirect URL (quoteResponse/quoteResponseDetails/reservationRedirectUrl) for the guest to continue the reservation.
    * redirectAfterBookingUrl: If...

  • Core Concepts » Privacy & Security

    OwnerRez requires that all user accounts (both master logins and team access (staff member) () logins) use two-factor authentication to ensure that their account is secure.

    * What is Two-Factor Authentication? (#what)
    * Enabling Two-Factor Authentication (#enable)

    * By Email (#email)
    * By Mobile Authenticator App (#app)...

  • Core Concepts » Team Access

    Staff Team Access grants Team Access to Staff Members with complete, limited, or read-only OwnerRez access. Review the Team Access Overview () to learn more about the Team Access feature. If you are unsure about granting Staff Team Access to a team member, grant them Portal User Access (
  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Important Update: Airbnb Policy Changes Regarding Rental Agreements and Guest Communications Body

    Hi [first name],

    We want to make you aware of recent updates to Airbnb's Off-Platform and Fee Transparency policies () , which address how hosts interact with guests before, during, and after a booking.

    Specifically, Airbnb's updated policies st...

  • Blog

    Why didn't the skeleton pull the Trigger?

    Because they didn't have the guts! Unlike that skeleton, our gutsy OwnerRez users aren't afraid to "pull the trigger" to automate their guest messaging! Unearth the secrets of our October 11th release with 23 updates (/support/articles/update-2023-10-11) by unlocking this Friday, the 13th (ht...

  • Blog

    Happy Friday, everyone! Before you head into the weekend, I wanted to share some exciting new updates (29 total) that came out last week with a focus mostly on PM statements and payouts, but also enhancements to Booking.com channel integration. Let's get started! 🚀

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    The exciting news of the week is about our new PM updates for o...

  • Blog

    Happy Hump day, everyone! 🐫 We have 37 updates to discuss with some exciting new features to start it off. While our focus continues to hover around the PM module, we knocked out some other stuff this week that will fortify the ongoing 2021 roadmap. Here we go.

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    For years, OwnerRez has tried to guess what your fees types are s...

  • Pages

    Why settle for laggy software and underwhelming support? Switch to the #1-rated vacation rental software in the industry, with 20+ lightning fast direct channel partnerships. Hundreds of property managers have already moved from Hostfully to OwnerRez, and it's easy to see why.

    Compare our features (#features) , support (#support) , and cost (#cost) to theirs.

    See what independent review bo...

  • Pages

    Tired of using trendy and expensive software that doesn't deliver? Switch to the #1-rated vacation rental software in the industry. Hundreds of customers have already moved from Jurny to OwnerRez and it's easy to see why.

    Compare our features (#features) , support (#support) , and cost (#cost) to theirs.

    See what independent review boards (#rating-boards) say about OwnerRez versus Jurny....

  • Pages

    Why pay for average, buggy software when you can have Elite? Switch to the #1-rated vacation rental software in the industry. Hundreds of customers have already moved from Streamline to OwnerRez and it's easy to see why.

    Compare our features (#features) , support (#support) , and cost (#cost) to theirs.

    See what independent review boards (#rating-boards) say about OwnerRez versus Streamli...

  • Guides

    Unique Amenities for Short-Term Vacation Rentals

    Boost your vacation rental's appeal with unique amenities, modern tech upgrades, and smart marketing to enhance guest stays and grow your business.

    Vacation rentals are gaining traction among guests seeking personalized experiences. As a property owner in this competitive market, distinguishing your rental is important. One effective way to achie...

  • Guides

    The Ultimate Vacation Rental Amenity Guide

    Property management can elevate rentals with luxury amenities like high-speed WiFi and private pools to boost guest satisfaction and repeat visits.

    Luxury amenities in vacation rentals can significantly enhance guest satisfaction, turning a simple getaway into an unforgettable experience. Offering more than just a place to stay, a vacation rental equip...

  • Guides

    How Noise Monitoring Devices Protect Your Vacation Rental

    Noise monitoring devices help vacation rental owners monitor sound levels to prevent parties, protect their investments, and ensure guest peace.

    Ensuring a memorable stay at your vacation rental means balancing guest enjoyment with responsible management. One tool for achieving this balance is noise monitoring devices. These devices help...