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  • OwnerRez APIs » API for Apps

    OwnerRez has an API () , which is available to any user or third party who needs to communicate with our software programmatically. Learn more how to authenticate () with our API or how to build an OAuth based "app" () that others can c...
  • Property Management » PMv1 (Legacy) » Owner Statements (Legacy)

    Our Property Management () feature allows you to track and calculate commission for yourself (as a PM) and earnings for the owners that you manage on behalf of. Read about it in our Property Management Overview () article.

    When you create owner statements and PM statements, it is...

  • Updates & Archives » Changelog » 2021

    Updates Product Update Blog Post ()

    * Added Vrbo account name setting
    * Added new Vrbo amenities
    * Added "use adults" for max guests options for Airbnb
    * Added copy seasons to next year tool
    * Added help text to clarify the Send Booking Confir...

  • Integrations » Door Locks

    Brivo Vacation Rental with keyless entry delivers security and convenience to improve property management, increase revenue and create seamless guest experiences. OwnerRez can automatically integrate codes for your Brivo () () door locks. Each time a booking is created, OwnerRez will automatically obtain the door lock code without you...
  • Getting Started » Testing » Calendar Testing

    The most important part of testing calendars is to make sure that any booking made on another channel is imported into OwnerRez.

    If you are using multiple channels, though, it's almost as important to make sure that all bookings, no matter where they are made, block off any and all calendars wherever they are.

    👉 Note:

    Calendars do not update instantly. Normally they update within a few min...

  • Websites » Widgets

    If you've entered your Google Analytics or Facebook Tracking Pixel in your account settings, widgets will be tracked in addition to other events like quotes and bookings.

    You can find more details on connecting Google Analytics and what is tracked in our Tracking guest interactions through Google Analytics and Facebook Pixel () article...

  • Channel Management » Calendar Import/Export » Listing Channels

    A core part of our Channel Management feature is the Calendar Import/Export () process, which keeps your OwnerRez calendar in sync with channel calendars. This article offers a step-by-step guide for setting up calendar import and export for Airbnb. You need both import and export configured for Airbnb, so ensure y...
  • Property Management » PMv1 (Legacy)

    Did you become a Property Management (Premium Feature) user before October 23, 2024? If so, your account version is PMv1 and must reference the PMv1 (Legacy) support documentation. In other words, you're in the correct spot!

    If you started using Property Management on or after October 23rd, you must reference the PMv2 support documentation.

    Do you manage bookings on behalf of other owners? Do...

  • Payment Processing » Processors & Gateways

    OwnerRez offers many different payment processing () options including the ability to accept credit cards () . However, we are not a credit card processor ourselves. Instead, we integrate with dozens of industry-standard processors and gateways, so...
  • Payment Processing » Processors & Gateways

    NOTE: As of March 25, 2024, Payeezy (now Clover) shut down the Payeezy onboarding process, and only those who already had a connected Payeezy account through OwnerRez can use Payeezy. We DO NOT have a Clover payment processing integration at this time. You can find our entire list of payment processors here () .

    * Busines...

  • Getting Started » The Basics

    OwnerRez is a property, inquiry, and booking management service for the managers and owners of vacation rentals. It grew out of our own frustration with having to manually handle reservations, schedule, accept, and record payments... all the paperwork administrivia that computers are good at and people aren't.

    So, we created OwnerRez to do all that work for us! Once we got it running to our satis...

  • Property Management » PMv2 » Owner Statements

    Our Property Management () feature allows you to track and calculate commission for yourself (as a PM) and earnings for the owners that you manage on behalf of. Read about it in our Property Management Overview () article.

    When creating owner and PM statements, bookings may appear...

  • Messaging » Channel Messaging

    Native in-app messaging is available for accounts that are channel-integrated with Airbnb, Booking.com (BDC), and Vrbo! Communicating directly with your channel guests in OwnerRez allows you to centralize your guest messaging. With OwnerRez's inbox, activity timeline, system alerts, channel templates () , and triggers (
  • Integrations » QuickBooks

    (#prereqs) If you use QuickBooks Online to manage your accounting, you'll be happy to know that OwnerRez integrates with QuickBooks Online. Read about how it all works in our QuickBooks Overview () article, or jump right to the QuickBooks Setup & Connecting (
  • Messaging » Template and Trigger Library » Mid-stay Library

    Good guest communication is essential for a positive guest experience. Clear and timely communication can greatly influence guests' perceptions and impact their reviews. Similar to the Send Departure Information to Your Channel Guest With Contact Information () support article, which...
  • Channel Management » Channel Integrations » Google Vacation Rentals

    OwnerRez has partnered with Google Vacation Rentals () (GVR) to provide a channel integration connection between the two systems. This allows OwnerRez users to handle their GVR listings and bookings efficiently.

    All booking traffic from your GVR listing is directed to your OwnerRez Hosted Website or the OwnerRez Glo...

  • Channel Management » Channel Management

    Displaying your business license or permit info on your listing is essential for legal compliance, building trust, transparency, gaining a competitive edge, aiding regulatory checks, and avoiding suspicion. It boosts your rental's reputation and professionalism and reassures guests.

    While it's easy to add your state and local business license/permit/registration information to your OwnerRez prop...

  • Forums

    It's great when new features or updates are released, but if they are, they shouldn't break existing workflows. I'm not putting this as a Feature Request in that forum, because I'm only asking for things to be LEFT ALONE the way they were. Put another way, I want the functionality back that has been taken away from us with the introduction of the new Confirm & Pay form.

    Under Custom Field Defin...

  • Blog

    Mike Chen literally grew up in the restaurant business and has worn hats as an accountant, real estate investor, property manager, real estate agent, and of course, short-term rental property owner and manager. His desire to have a place near one of his family's favorite vacation destinations, Disney World, that he could return to year-after-year, led him to start FunStay Homes (
  • Blog

    It's Friday, and we're talking all about cancellations...

    But before you hit the snooze button, read this product update that's all about our June 28th release with 21 updates (/support/articles/update-2023-06-28) , including the adding your cancellation policy to guest quote and booking confirmation pages (#cancellation) and new...