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  • Core Concepts » Bookings, Quotes, Inquiries

    ...k through the acceptance process on their way to booking. There are a lot of customization and options possible, but these are just some very basic screenshots.

    * Step 1: View Quote (#1)
    * Step 2: Enter Contact Info (#2)
    * Step 3: Sign Renter Agreement (#3)
    * Step 4: Make Payment (#4)
    * Step 5: Confirm Booking (#5)
    * Step 6: Booking Complete/Redirect (#6)
    * Additional Informati...

  • Payment Processing » Processors & Gateways

    ...nt method in OwnerRez, you will need to enter three fields under "API Credentials" at the top of the page:

    * Converge Account ID
    * ssl_user_id
    * ssl_pin

    () These items are provided to you by Converge. You can also find them in your converge account by following these...

  • Integrations » Door Locks

    ...me and password you use to access the RemoteLock control panel, not your OwnerRez credentials.

    Then authorize the connection with OwnerRez:

    ()

    Once the record is created, you will see a page showing the integration and a Property Mapping section. This is where y...

  • Getting Started » Setting Up Your Account

    ...reas, so those parts of the system work immediately. Other areas, including messaging templates, rules, branding, logos, and more, need customization to fit your needs.

    🎞️Video Guides

    * August 20, 2025, Webinar: OwnerRez Focus Session - Account Setup ()
    * Overview - Setting Up Direct Bookings From Start To Finish (https...

  • Integrations » Dynamic Pricing

    ...your Wheelhouse account (or sign up here () ), and from the dashboard page, click Add Channel.

    2. On the Add Channels page, click OwnerRez.

    3. Once OwnerRez is selected, click Connect your OwnerRez account. h...

  • Getting Started » ProServices

    ...sfer Service Pricing

    ProTransfer Service clients may choose to add-on the ProConnect Service () for an additional $150 for first 2 properties, $50 per property for properties 3-9 and then $25 per property for each additional property.

    Number of Properties ProTransfer Only ProTransfer + ProConnect
    First 2 properties $3...

  • Integrations » Dynamic Pricing

    Rented () is a team of dedicated vacation rental professionals with over 100+ years of combined experience in managing, marketing, and pricing vacation rentals. With diverse backgrounds and unique skill sets, they're passionate about helping clients grow their business by offering revenue management services and...

  • Integrations » Housekeeping Services

    ...e complex work and deliver perfectly prepared homes to specific standards. Check out Breezeway's one-pager to learn more () .

    Breezeway's 2025 State of Work in the Short-Term Rental Industry report is here! We're proud to contribute to this report along with insights from 350+ operators on the complexity of the work, the pride teams take...

  • Core Concepts » Fields

    ...o you.

    A first step in fixing this, is to select the entire field code and any adjacent spaces in the editor, and then click the "Clear formatting" button:

    Save changes, and try the message again - if that was the problem, you've likely fixed it. The booking Previous Arrival and Previous Departure fields ({BPREVARR} and {BPREV...

  • Integrations » Insurance

    ()

    InsuraGuest offers OwnerRez clients the ability to purchase primary no-fault medical and property insurance that covers medical accidents, theft, or property damage which may occur from operating your vacation rental business.

    What makes us InsuraGuest different?...

  • Core Concepts » Properties » Rules

    ...ooking that fills the entire gap with a minimum of 3 nights, then the minimum during that 5 night gap would be set to 5 nights. If there was a 3 night gap, the minimum would be set to 3 nights. And a 2 night gap would not be bookable as the minimum in gaps was 3 nights.

    Use this minimum instead: This will replace the minimum nights with the minimum you set. Using the example above, if you configu...

  • Forums

    ...managers are required to be licensed relators.   Also, we are using a MTR/STR Hybrid approach.  This means we are trying for 30 night minimum rentals first and filling in the gaps by opening it up to 2 night minimum.  Our target guests are insurance company customers that had a fire/flood in their home; people relocating to Charlotte, but not sure where they want to buy yet; companies with employee...
  • Forums

    ...I feel like the 18.34% calculation ignore the fact that we are already being charged 3%, which is essentially being increased to 15.5%.  Is that not right?

    Example:

    Example: Current Price: $200 Host Fee (3%): $6 (3% of $206 is 6.18) Net payout: $194 (193.82)

    We can apply a 14.79% increase just to keep the same payout:

    New price: $229.58 (200*1.1479) Host Fee (15.5%): $35.58 Net pa...

  • Forums

    I am disappointed finding-out from OR support that the V2 of the OR API does not support filtering searches by accommodation capacity nor categories nor amount of bedrooms.

    i've been with OR for 2 years and since the very begining asked about eventual ETA for improvement of widgets, namely for handling different languages. I was told at that time that it was in the pipeline and using a very comm...

  • Forums

    ...l it by the minute (i.e. number of minutes before or after the trigger occurs). This is important to stagger messages, so they appear natural and not automated. Here are two scenarios:

    #1: SMS in 2 messages: I have a few automated messages that are more than one sms message long. I would love to send the first part at 121 minutes before checkin and the second at 120 minutes before checkin....

  • Forums

    can you have 2 stripe accounts (depositing into 2 different banks) and set it up so that 1 property uses #1 stripe account and deposits into bank account A, and another property uses #2 stripe account for 2nd property which deposits into bank account B?
  • Forums

    ...section of the email, can we have the number of dates in that field? What does the "1 Spring"? It would be one reservation, either way. As it reads now, it states.....

    Rent 1 Spring (5/11, 5/12) at Spring rates $650.00 $650.00

    Instead, can we have something like...

    Rent 2 night stay (Fri, 5/11 - Sun, 5/13) $650.00 $650.00

    You know me, I would like those TOTAL NIGHT STAYS in t...

  • Forums

    That fixed it. I modified the settings in AirBnB to allow same day bookings on 2 properties but not the other 2. Bingo...only the 2 that didn't allow same day bookings blocked calendar for the day. I've modified settings on all 4 and it seems fixed. I'll let u know.if anything changes.
  • Forums

    ...the number of charge types (night, weekend, week, custom) with how many there is.

    For instance, suppose that they booked for 3 nights during the "Off Season" rate period. The first line will read:

    2 nights (5/1 - 5/3) at Off Season rates

    In your case, I believe you're using custom charge types to define 2 night rates as different from 3 night rates as different from 4 night rates, etc, etc. Th...

  • Forums

    Just got this. Sound like they are changing their conditions on the fly? "Unfortunately, we’ve faced some unforeseeable delays with the new payment solution and won’t be able to switch you to 2.5% as you’ll still run on a partial integration with your own payment solution. " So THEY faced problems and therefore THEY want to charge us 14% instead of 2.5%??? That is quite a jump. Does anyone know wha...