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Integration with ChargeAutomation

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We are pleased to announce our integration with ChargeAutomation to offer OwnerRez users a FREE online check-in tool to collect Guest ID, selfie, documents, custom questions, e-signature & personalized guest portal with guidebook.

About ChargeAutomation

ChargeAutomation is a globally-recognized leader in collecting Pre-Arrival Info, reservation deposit, balance, damage deposit & and upsell services. Guest experience starts from the moment a reservation is made. By creating a frictionless pre-check-in experience, ChargeAutomation creates a Seamless Digital guest experience for vacation rental property managers.


  • Personal information (Name, ID & Passport)
  • Selfie & ID card verification
  • Capture eSignature online
  • Forms (Terms & conditions + Authorizations)
  • Custom questions (Purpose of visit, number of guests . . . )
  • Reservation payment processing
  • Payment collection (Security & damage deposit)
  • Upselling (Airport pick-up, early check-in, parking & custom)


FREE! Check out their pricing page to learn more here.

Start Using ChargeAutomation

Get started with ChargeAutomation by visiting the ChargeAutomation website and checking out the OwnerRez support doc for how to integrate OwnerRez with ChargeAutomation.

3 Comments (add yours)

Chris L
Apr 9, 2023 12:31 PM
Joined May, 2017 199 posts

Sounds like a useful tool that does a lot of what I've been looking for in the past. Anyone have any actual experience with this and how it competes with other solutions? I'm currently using OR's built-in rental agreement and collecting IDs manually via email and then using TouchStay as a guest portal/guidebook.

Greg Dorsey
Apr 10, 2023 9:24 AM
Joined Apr, 2022 3 posts

Same question. I'm using the same two things that Chris mentioned.

Apr 24, 2023 10:07 PM
Joined Apr, 2022 17 posts

I’ve started using it. The main thing it’s missing right now is the ability to map guest form responses in charge automation back to the OwnerRez custom fields. Charge Automation support said they are planning to get that festure in Q2 of this year, but we’ll see. I don’t love their pricing pixel taking a % of upsell payments. But overall the look and feel of the checkin process is nice and look professional when a custom subdomain is used instead of the free charge automation one. I think guests get nervous clicking links and putting their info into a domain called “charge automation” and I wish the branding was different.