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So grateful to hear a fix is in the works to make this integration more usable!
Just to further add to what Ken said, our engineers got together and came up with an idea for a fix. However I can't provide an ETA for the fix at this time. Thank you again for bringing this up!
~Caleb
And for places without a street address or deliverable address (such as rural cabins, homesteads, etc.), this is a BIG problem. They don't accept GPS coordinates as a legit business address and that's unfortunate. Working with Google to resolve this is like pulling teeth and the reality is it's unresolvable they will not change and there is not high level manager you can talk to to suggest such change.
Friday is my second favorite F word. Food is my first.
Anonymous
Cheers to both! While you're waitin' on your weekend filled with good food and fun, check out our latest product update that details our January 10th release with 26 updates, including the yummy Guest Travel Insurance Form and Multi-Select Tool for Property selection!
As a follow-up to our October 4th Redesigned Guest Review Form, OwnerRez is excited to reveal the redesigned Guest Travel Insurance Form!
Let's refresh our memories with what the old Guest Travel Insurance Form looked like.
This redesigned "standalone" Guest Travel Insurance Form is only accessible when users send the Purchase Link from individual bookings after a booking is made/entered. (NOTE: the travel insurance option presented during the quote acceptance process is still the legacy style).
Users can send the travel insurance purchase link by navigating to the individual Booking > Insurance > Send Purchase Link. If the booking is still eligible, the button will be available.
The Send Purchase Link pop-up modal still appears with buttons to copy the link for, preview, and Compose Email to include a link to the new Travel Insurance Form. It is the same link generated by using the {BUTRAV} field code in your messaging templates.
The redesign carries forward the floating booking information card that debuted on the Guest Review Form and is a mainstay of all redesigned guest booking forms, including the contact information pop-up.
And, of course, it is mobile and device-responsive.
Do we have plans to continue redesigning other guest forms? Yes, we're already hard at work on them!
Learn more about Travel Insurance by reading our Travel Insurance Overview support article.
OwnerRez has replaced the old individual property selection checkboxes with a new Property Multi-Select Tool!
This new Property Multi-Select Tool allows users of multiple properties to quickly and efficiently select their desired properties by adding the first few letters of a property or owner. Note that the dropdown box displays the number of properties selected; in the case below, there are 11 properties.
The Property Multi-Select Tool filter text box only appears if there are more than ten options on multi-select boxes (or 15 on single-select boxes).
This new Property Multi-Select Tool is available in-app in the following areas: Agreements, Bookings, Deposits, Holidays, Imports, Payment Methods, Property Management, Settings, Spot Rates, Taxes, Triggers and more.
OwnerRez takes security seriously. We already have a Banned Passwords list that guards against some common passwords. Still, we realized we needed to expand the logic similarly to prevent repetitive passwords by checking the supplied password for character uniqueness. We now have a check for complexity and will return a validation error stating: "Your password uses too few unique characters. Please enter a more complex password." if the proposed password does not comply.
Learn more by reading our Privacy & Security - Overview support article.
As a follow-up to the August 2023 Direct Booking Listing Site Tracking Added release, OwnerRez has optimized the Booking Widget Listing Site Tracking for Hosted Websites, custom domains utilizing Booking Widgets, etc. for URL persistence - especially inside of Iframes.
Check out our Listing Site Tracking support article to learn more.
OwnerRez has released the Airbnb Thread Redesign (Beta) that automatically includes all NEW Airbnb API connections made. Existing Airbnb API Connections will be phased in over time. Although users won't notice any changes in-app (unless they see the conversion underway which will say so in a status message), this under-the-covers update is crucial as we continue progress toward a fully unified Inbox.
Allow Long Domain for OAuth Apps to Fetch Tokens. OwnerRez fixed a regression for new OAuth app connections caused by the domain change.
Allow Sending Quote if Airbnb Guest Has Phone. Users could not send quotes to repeat Airbnb guests with no contact email address. We resolved this glitch, and users can now send quotes to repeat Airbnb guests with no contact email address.
Allow Switching Back to Profile From Portal Access. Some billed OR account users could not effectively toggle between their billed OR account and their Portal Team access accounts. OR corrected this bug, and billed OR account users can toggle between their billed OR account and their Portal Team access accounts correctly.
Allow Team Users to Change Review Auto-Show Setting. Staff Team members were unable to make changes to the Review auto-show configurations. We fixed this glitch, and Staff Team members can now change the Review auto-show configuration.
Clarify Arriving and Departing Times on New Guest Booking Forms. The text displayed on the new/redesigned Guest Forms was incorrect/redundant due to recent changes to check-in arrival window rules. OR corrected the typo to display the correct text as it pertains to arrival and departure.
Country Code Duplicated in Phone Number on Theme Overrides. Duplicated country code could be seen under Theming for their contact phone number, rendering their public phone number display incorrect. We resolved this bug so that country codes won't be duplicated in Theming.
Don't Send Add Triggers on Channel Modify Events if the Booking Was Initially Merged. A user encountered an issue where a booking arrived when their API connection was disconnected. The user's Welcome email trigger wasn't initially sent; however, after the booking was modified, the system saw that the Welcome email trigger hadn't been sent and went ahead and sent it. OR fixed this glitch to better handle triggers on modified or merged bookings - usually seen with new user setups.
Door Lock Billing Details Doesn't Expand When Other Add-ons are Present. OwnerRez Billing Invoice Premium Feature Door Lock Details did not expand correctly when other premium features were present on the Billing Invoice. We resolved this issue, allowing Billing Invoice Premium Feature Door Lock Details to expand and display properly on Billing Invoices.
Fix Bedroom Pluralization Bug in Sleeping Arrangements. One-bedroom properties had their Sleeping Arrangements displayed incorrectly as "1 Bedrooms" on their OR Hosted Website. This typo has been corrected, and one-bedroom properties will be correctly displayed as "1 Bedroom" on their Hosted Website.
Fix OAuth Connection Redirects. Some users encountered issues connecting OAuth Apps due to the January 3rd OwnerRez URL change. OR swiftly resolved this glitch by redirecting Oauth connection attempts.
Fix Single Sign-On Bugs on Bookings Month View. Some users could not see multiple properties on the Bookings Month View due to the January 3rd OwnerRez URL change. We quickly corrected this bug, allowing users to log in and view their Bookings Month View properly.
Improve Guest Message Querying Performance. This edge case occurred for some users with many Airbnb messages. OR fixed this glitch by changing the indexes to the guest messages table to associate guest contact information with current bookings in an optimized fashion.
Min Nights Display Shows Incorrectly When Setting Rates on Calendar. Users that had their gap night minimum night requirement set and then attempted to set rates via the Rate Calendar that extended past the arrival or departure of a booking experienced the display of their minimum nights decreased by one night. Minimum nights were not actually changed in the system; however, the display was incorrect and concerning. We corrected this issue to have the Rate Calendar minimum nights display correctly in these cases.
Modernize "Can't do that" Validation Message. The old "Can't do that.." validation message was outdated and too wordy at that. OwnerRez has updated and simplified the "Can't do that.." validation message.
Preview "Send Invite to Portal User" Fails if Portal User Has Accepted the Invite. Previews of the "Send Invite to Portal User" triggered an incorrect permissions request, requiring users to log in again while already logged in. We fixed this glitch, and users can view "Send Invite to Portal User" previews as necessary.
Smart Refund Gives Success Pop-up When It Actually Failed. A user encountered a refund failure and associated failure message despite receiving a refund success message. OR has corrected this bug to process and correctly display refund success or failure messages.
Store QuickBooks Customer IDs to Reduce Customer Duplication on Sync. We now store QuickBooks Customer IDs in a mapping to prevent customer duplication. Upon sync, contact information in QuickBooks, using OR as the source of truth, will be updated. If the names are different between OR and QuickBooks, names will be unchanged on either side.
Update Connect to QuickBooks Icons to Latest. Per Intuit's request, OR has updated all QuickBooks connect icons in-app and the Support Center.
Vacation Rentals LBI Inquiry Parsing Missing Some Info. Inquiries received from Vacation Rentals LBI did not correctly capture complete guest details and comments. We have resolved this issue, and inquiries received from Vacation Rentals LBI will properly capture full guest details and comments.
Hubitat Private Beta:
scheduleEvents, and checking for duplicates before scheduling reconcileDoorCodes.Google Vacation Rentals Private Beta:
Thanks for the above post! We're taking a look to see what can be done.
You get a new year, you get a new start, you get a new opportunity.
As we head into a new year, it was satisfying to review our 2023 New Year Resolution to publish Product Update blog posts more promptly. Nailed it! 💪 Before fully tackling your 2024 resolutions, check out our first Product Update of 2024, with all the details about the January 3rd release with 12 updates, especially our shortened domain, ownerrez.com!
As announced by email on Tuesday, January 2nd, OwnerRez transitioned from ownerreservations.com to ownerrez.com on January 3rd! Why change the URL? First, there are fewer letters you need to type into the search bar, and we are all about speed and efficiency. Secondly, we market ourselves as "OwnerRez," not "OwnerReservations," so we figured it was time our branding aligned to make it clearer to users that they are in the right spot. Everything else remains the same.
Please Note: This was simply a URL change. And if muscle memory still has you typing ownerreservations.com (with its 9 extra letters!), you will be redirected to ownerrez.com just fine.
With this change, users most likely had to enter a two-factor verification code to initially log into ownerrez.com to set up a new browser cookie (i.e., "security handshake").
Other users noted some things they had to overcome, depending on what they personally use in their own "tech stack." Because of this, OwnerRez recommends that users review the following to ensure that regular logins work effectively going forward on all personal devices.
See other OwnerRez Domain Names to understand what other domains are officially used by OwnerRez.
Add Door Lock Column to User Invoice Export. As a follow-up to the October 27th Schlage Door Lock Integration, a Door Lock column detailing that charge has been added to the OwnerRez Billing History Export file.
Allow Setting Codes on Manual and Brivo Locks Again. Users could not set door lock codes on Manual and Brivo door locks due to a bug. This bug was corrected, and users can again set door lock codes on Manual and Brivo door locks.
Don't Error in Case Where Billed User Has Alert Off, But Team User Has It On. Users experienced errors when the billed account user had their alerts turned off, but a team member had the alert turned on. OR fixed this glitch that prevented billed users from turning off alerts when their team members had the alert turned on.
Don't Error on QuickBooks Sync if Phone is Missing. QuickBooks users experienced syncing errors when syncing bookings without a guest phone number. We resolved this issue, and QuickBooks users can now sync bookings with or without a guest phone number.
Don't Show Tools Menu New Label if New Items are All Hidden. The green in-app OwnerRez New label was inadvertently displayed on the Tools menu despite all New items being hidden. This glitch has been fixed, and the green in-app OwnerRez New label will only be displayed for active new features.
Fix Error With FloridaRentals Booking Pull. FloridaRentals API-connected bookings were attempting to import old booking information, resulting in errors. FloridaRentals corrected this issue so that historical API-connected bookings will no longer attempt to update.
Fix Issue Where Airbnb Cannot Select RTB Even When Only Channel. New Airbnb API connections did not allow users to configure their Booking Mode to Request to Book (RTB) even if they had no other listing channel set to Instant Book. We fixed this bug, allowing new Airbnb API connections to have its Booking Mode be RTB when users have no other listing channels set to Instant Book.
Handle Backward Calc Case in CB for Vrbo Where Payment Commission Overwrites Total. Vrbo's transaction feed used by the Channel Bridge tool sometimes mistakenly overwrote totals with Vrbo payment commissions. This issue has been corrected, and the Vrbo Channel Bridge calculations will now calculate and sync accurately.
Handle Errors in Booking.com Derived Prices API. Some Booking.com (BDC) API-connected properties encountered unhandled rate errors when a guest fee was configured for more guests than allowed at the property. We enhanced the system error process to ensure that users receive more accurate and helpful error messages.
Merge Lynnbrook Group Host Fees on Line Item Pivot. Line Item Pivot Reports were incorrectly displaying divided Lynnbrook Group host fees. OR corrected the Line Item Pivot Report, and Lynnbrook Group Host Fees will merge correctly.
Set the Line Type on Owner Payouts to QuickBooks. The Line.DetailType category wasn't syncing correctly when pushing PM Owner Payouts, causing QuickBooks errors. We resolved this issue so that the Line.DetailType category is synced properly to QuickBooks.
At the end of 2023, OwnerRez finished its 10th full year in business. To celebrate that 10th anniversary, and to realize a longstanding dream by the founders, our entire team went on a company retreat in the Dominican Republic in early December.
What an incredible journey! With more than 7,000 customers, 40+ employees, hundreds of partners, and over a billion dollars in processed bookings, we're taking a moment to look back.
(OwnerRez Team during our company retreat in the Dominican Republic)
The current "OwnerRez, Inc" was founded 10 years ago in of January 2013 by Paul and Chris.
But years before that, back in 2007, Paul Waldschmidt and his wife, Katy, needed a solution to manage their property management business, Shenandoah Rentals, so Paul got to work! Balancing work, family, and building OwnerRez all at once became quite the feat. There were ups and downs - mostly downs! - and the product treaded water for about 6 years until the end of 2012 when Paul got on the phone with his friend Chris and proposed a new joint venture. The new OwnerRez was incorporated on January 1, 2013.
Before OwnerRez, Paul and Chris were friends who had worked together for many years. Since both were property managers and software engineers, they knew what a property management system needed to succeed.
They spent years working shoulder to shoulder until 2017, when the company started outgrowing its startup phase. Now, we have eight teams of employees, covering 7 time zones and 3 countries, and continue to hire new talent every year. If you'd like to read the longer version of how OwnerRez started, take a look at our story page (a work in progress).
(Paul, Katy, Chris, and Devin, the owners of OwnerRez, in Punta Cana)
As a virtual company, we have no physical office, so most of us have only seen each other through a tiny rectangle on our computer screens or at industry conferences. While we have the ability to engage virtually, there's something special about meeting in person.
At the end of our tenth year, and after months of planning, the entire OwnerRez team assembled at the Iberostar Grand Bávaro resort in Punta Cana in early December. There, in the resort lobby, we finally got to shake hands, hug each other, talk, drink together, and connect in person for the first time in ten years.
We were joined in Punta Cana by industry trailblazer, Matt Landau, who facilitated our daily team bonding sessions. During these sessions and the trip as a whole, our team was able to connect and express their personal and professional goals. This time was invaluable and opened up conversations that would have never happened via our typical virtual team meetings.
What a week! There was a wonderful Welcome Cocktail Party, group dinners, excursions around the island, nightlife, and more.
We created a dedicated 2023 Company Retreat page, so take a look to see the details and photos of the trip.
Looking back, it would be difficult to talk about OwnerRez's journey without talking about our principles.
A company's principles are like a compass guiding its decision-making and actions. Principles reflect the values and beliefs of the organization and serve as a foundation for how employees interact with customers, partners, and each other.
Over the years, we have worked hard to define clear and well-defined principles, so that we can maintain consistency in our behavior, build trust with our users, and stay focused on our goals. This has shaped the culture of OwnerRez, creating a sense of purpose and identity that unites our team members.
Below are some of the principles we live by and consistently take into account when making decisions:
People First
We call ourselves a “People First” company (a term coined by Michel Falcon based on ideas from Harvard Business Review), which means, among other things, that we have honest, transparent conversations with our team and customers. We believe in happiness more than a "growth at all costs" environment. As part of this culture, we are committed to being financially responsible. It’s hard to care about your team when you’re spending money frivolously or taking on large amounts of debt, so we don’t do that.
Create Happiness
The root cause of OwnerRez’s success is our commitment to “create happiness.” Creating happiness takes humility and being willing to adapt and evolve constantly. It requires understanding how your team really operates and how your customers really interact with your system, which means you have to measure and understand the details. You have to be skeptical of yourself and your biases. Paul Waldschmidt wrote an article for VRMA called "OwnerRez and the Power of Happiness," which is a short but excellent summary of this principle.
Continuous Improvement
As you may know, we take pride in providing frequent updates to our platform. In fact, OwnerRez releases more updates in a single month than some of our competitors release during a whole year! Even if they're small, we attempt to release updates every week of the year. Continuous improvement leads to happiness.
Speed Is A Feature
We pride ourselves on our engineering strength and commitment to improving good features. Users can "sense speed" in software. Back in the day, Google beat Yahoo because it was fast and it "just worked". That sense of power and speed is a feature of OwnerRez, and we take steps every day to measure and watch how fast our features perform and fix where they slow down. Measuring speed forces you to improve constantly.
The Customer Owns The Data
We believe your data is your data. This is why we have designed OwnerRez to allow you to export your data easily in case you need it outside of OwnerRez. Many other property management platforms block your data or only allow you to access small parts of it. While we may not have an export button or API for accessing every last piece of data in your account, our philosophy is that you should have access to it (or at least the important parts) so that you can take it with you when you go. And as we grow and build, we are committed to continuing that tradition. By the way, this also means we don't sell or share your data with partners!
One Touch Solves
It can take a day or two (or 4 or 5 😞) to respond to every ticket and phone call that comes in. While we work on improving our response times - and believe me, we are working on that night and day - we make sure that every response is as warm, relevant, and complete as possible. The only thing worse than not getting a response is getting one that is incomplete or robotic. While we can't control how much support traffic we get, as a team, we can always make sure to treat each sender with respect and solve as much as we can in the first touch. "One Touch Solve" reminds us that we only want to see each support case once. The more times the support case returns, the more we miss that goal.
Others
If you're curious, our other principles are: Perseverance, Manager of One, Perfect Enemy, Be Levelheaded, and Own Your Mistakes.
We won't go through the meaning of all of them, here and now, but each one of these principles means something important to our team.
Principles matter and are integral in the story of how OwnerRez grew and prospered over the last 3,650 days.
At OwnerRez, we're always looking to the future and thinking about how we can continue to improve our platform and services to best serve our customers. We're committed to being the best PMS on the market for years to come, and that means constantly improving our support and in-app features.
We're excited about the upcoming features we plan to release in 2024 and beyond, and we'll continue to listen to feedback from our customers to ensure we're meeting your needs. We're dedicated to providing the most user-friendly, efficient, and reliable vacation rental software available, and we're looking forward to continuing to grow and evolve alongside our customers. You may have seen our holiday newsletter, but in case you missed it, check your inbox! In that newsletter, we discussed the highlights from 2023 and some of the features we plan to release in 2024.
Here’s to another ten years of success! 🥂
Hi! I currently have a paid email marketing subscription to StayFi. However, I want to take advantage of your free email marketing offer. Therefore, I would like to know answers to some questions:
1. Can I cancel my existing StayFi Email Marketing subscription and still access the free email marketing offer?
2. What is the process for transitioning from my paid subscription to the free email marketing plan?
3. Does the free email marketing plan include all the features available in the paid plan, or are there any limitations?
4. Will my existing guest data from StayFi be automatically transferred to the OwnerRez platform for use with the free email marketing tool?
I appreciate your assistance!
This update seems necessary for zapier to have much value at all. I'm running into the same problem mentioned above.
I'm trying to keep a record of all guests in a google sheet. I have it set to update whenever the guest is updated. However, something as simple as a new message from the guest, or message to the guest triggers an update even though no contact information has been updated.
I'm burning through zaps, making the functionality close to worthless for this use case.
OwnerRez wishes each and every one of you the happiest of holidays!
We hope you can spend special time with loved ones and enjoy the season. But we still have one last product update for the year to unwrap! Our December 20th release with 20 updates has a couple of special gifts for our users, including the restoration of Staff full admin permissions, Team Alerts tweaks, a new Multi-Property Hosted Website Dynamic Photo Layout Option, and much more! 🎁
Multi-property Hosted Websites now have the option to configure their photo layout option to a Dynamic photo display similar to Vrbo and Airbnb.
Here's the legacy property page photo layout:
And this is the new dynamic property page photo layout:
The first 5 property photos are now featured full-width. The page tabs are shifted below the photos and the booking/inquiry widget also shifted below to make room.
When you click/tap on any of the 5 photos, it brings you to a Photo Gallery where any property photos tagged to rooms or amenities are organized at the top in a tab view. In this example, the Amenities tab is selected and shows photos that are tied to a supported amenity (see below for full details). If there are groupings, they will show at the top as thumbnails. In this case, there's only one group of Amenity photos (Workout Room).
Rooms, Exterior, and Amenities tabs will show if any rooms exist of the applicable type:
If you click or tap on a photo in the Gallery, it will open up the Carousel view that is used in the Legacy layout.
Current multi-property hosted website users can change their photo layout from the legacy style to the new dynamic layout by navigating to Settings > My Website > their Multi-property Hosted Website > <property name> > Content tab > Photo Layout > Dynamic. When new hosted websites are created they will default to the Dynamic layout (and can be reverted to the Legacy layout.
Following the November 15th My Account Restructure and Menu Changes update, Staff Team members could no longer access the Team Access area.
OwnerRez has moved the Team Access area into the Account menu drop-down for quicker access and restored Staff Team members (that have "full admin access" permissions) ability to add or manage Portal users.
Here's what the Account menu looked like before:
And here's the new Account menu with Team Access included:
While Staff Team members can still no longer manage account billing or other team staff members, they can now access the Advanced Tools area (Settings > Advanced Tools). Lots of Staff users were used to accessing these items when they were located in other spots in-app, so it was a must-fix!
Learn more by reading the Team Access - Overview support article.
After the November 15th Alerts (f.k.a. System Alerts) for Team Access Staff release, OwnerRez wanted to smoothen and clarify some of the Team Alerts design.
First, we improved Team Alert email footers to define which account sent the Team Alert.
Secondly, on the staff add/change page, we clarified what allowing or denying Alerts really means:
Read the Messaging - My Alerts support article to learn more.
OwnerRez users can determine whether Channel Booking Confirmation Messages or regular emails are sent to guests in the API connection's Email configuration section. But we removed the option on certain API channels, when that channel is "merchant of record (MoR)" (i.e., Airbnb, Booking.com, TripAdvisor).
Users can still configure the non-MoR API connections to send the default Booking Confirmation system message used for direct bookings, or create a separate template and trigger for channel bookings by navigating to their specific API connection> Change > Email. But we did update the wording of the 2nd sentence to help clarify what's possible.
The selection made will still appear in the specific API connection expanded rules.
If users deselect the Send Booking Confirmation in the Email section of the applicable API, the expanded rules after saving will reflect that.
The Channel booking > Messages > Automatic Messages > New Booking - Guest Notification will display hover tooltips stating, "Skipped because channel handles confirmation."
Another version that will show when necessary is: "Skipped: Disabled in booking rules"
Payment method currencies have been in certain places to help users who have multiple payment processors due to handling multiple currencies. One place is on the Deposits grid, filter, import areas, and the Credit Card Processing History Report.
When users manually record a deposit, the payment method currency is again displayed along with a helpful tooltip upon hover.
The payment method currency is now displayed in the Credit Card Processing History Report export.
Airbnb requires hosts to offer Instant Book on Airbnb if hosts provide it on other API-connected channels. We worked to make sure we were enforcing that requirement with all the new first-class channels that have integrated with OwnerRez over the last couple of years. But we also determined that none of those channels even offer Request to Book (RTB) mode.
To clarify which first-class channel partners do not offer RTB mode, OR will display the disabled RTB radio button with strikethrough text and a tooltip explaining that the channel doesn't support RTB upon hover.
The other big thing to note on this one is we converted Florida Rentals back to a basic integration from the full bookings integration. Florida Rentals users were so accustomed to receiving an inquiry from prospective guests and handling it themselves instead of allowing users to instantly book that Florida Rentals had reverted the work they had done a while back, but we hadn't reflected that in OwnerRez.
Since our June 7th Vrbo Messaging Added to the Inbox (Public Beta) release, OwnerRez users have been able to experience native in-app OR Vrbo messaging.
OwnerRez has now implemented the latest available Vrbo Messaging API version, including updated date and time parameters. OwnerRez is always proactive in ensuring that Vrbo messaging is up to date, even if users don't notice any changes.
Check out our Vrbo Messaging support article to learn more.
Clarify CB Merge Conflict Message for Airbnb. Messages displayed for Airbnb Channel Bridge merge conflicts were unclear. OR has clarified the merge conflict messages related to Airbnb Channel Bridge.
Don't Error on Schlage Code Gen for Guests With No Last Name. Schlage door locks generated errors for guests without a last name in their booking information. We fixed this bug, and Schlage door locks will correctly generate door lock codes whether the guest has a last name in their booking information or not.
Fix Issue Where In-app Dates Weren't Editing in the Correct Format. Certain dates within the app could not be edited in the correct format. OR has corrected this glitch to edit in-app dates in the valid format.
Fix Issue With Excel Importers Parsing Value Resulting in Unexpected Results When Formatting is Applied. Some OR Excel import templates were attempting to format certain cells/columns incorrectly automatically, which resulted in import failures. We fixed this bug in Excel Importers by updating the parsing to disregard formatting for non-numeric columns.
Fix Regression Where Owner Blocks Couldn't Create Code for ByLock integrations. Users who used ByLock door lock integrations encountered a software regression that resulted in owner blocks no longer generating door lock codes. OR resolved this issue so that ByLock door lock integrations properly generate owner block door codes.
Fix Regression Where Searching by Phone Number Without Country Code Wasn't Working. We encountered a regression of the October 9th Upgraded International Phone Number Input release that resulted in the system not retrieving the correct guest record in users' search results if the phone number was entered without the associated country code (e.g., +1 for the US). We fixed this glitch so that users can successfully search for and retrieve guest records without the associated country code.
Handle Co-host Payments in Airbnb Transaction API. Airbnb co-host payments were incorrectly appearing as refunds in the Airbnb Transaction API. OR has resolved the issue with co-host payouts, and they are now correctly added as payments to the Airbnb Transaction API.
Hosted Site Requests To/Error Should 404. Hosted Websites that could not be found were returning unhelpful error messages. We corrected this bug to produce a more practical "404 Page Not Found" error.
Rate Calendar Shows Wrong Season in Tooltip. We noticed that sometimes the tooltip displayed the wrong season when hovering over a day in the Rate Calendar. OR fixed this glitch to ensure the correct season for the corresponding rule is displayed upon hover in the Rate Calendar.
Show Cancellation Policy/Rate Notes Using Both Mode on Hosted Websites. Rate notes, along with the associated Cancellation Policies, were not properly displayed on some Hosted Websites when using "Both" mode. We resolved this issue so that Rate notes and associated Cancellation Policies will be correctly displayed on Hosted Websites.
Up Dining Seats Max to 89. The OR Property Accommodations Dining Room settings only allowed for a maximum of 39 seats. The Property Accommodations Dining Room settings has been increased to allow a maximum of 89 seats.
Up Surcharge Increment Maxes to 49. The maximum limit for surcharge multiplier increments has been increased to 49.
Google Vacation Rentals Private Beta:
Hi Brittney,
I see that you haven't turned on email marketing in StayFi yet. The pricing information that you see for email marketing in your account doesn't reflect the discount because this discount is so new we haven't had a chance to update those pricing sliders to reflect the change. But I assure you, since you have OwnerRez connected, once you turn on email marketing it will be free under 200 contacts. We'll be making the discounted price more visible in the coming days.
Hi Rozz,
Can you share the email associated with your StayFi account and I can look into this for you. or feel free to email support@stayfi.com and we'll help resolve this.
You can add your OwnerRez account level email to your Vrbo listing. Doing so will direct inquiries to you through OwnerRez. You still won't be able to provide them with a quote (due to the link issue), but it might make it easier since you will see all the messaging in your OR account as well as in Vrbo. You can add your OR account level email found here:
https://app.ownerrez.com/inquiries
When you receive a message though the Vrbo system, you'll see an email notice from OwnerRez with a button to either "View" or "Respond" to the inquiry.
I am new to OwnerRez and just got my first listing set up on OwnerRez and listing on VRBO. I got my first inquiry. It was emailed directly from VRBO to my email address. It doesn't show up in VRBO. I want to send this user an offer to book my site for a reduced rate. How do I sent a Quote to this user in OwnerRez? I don't have their email address, so I can't add them as a contact in OwnerRez, and OwnerRez doesn't have the email because the inquiry didn't show up in OwnerRez like it does from Airbnb messages. Please help.
so when I go to create an account it says I am getting a 50% discount on their monthly fee with OwnerRez. Is this correct? I thought it would be totally free for the first 200 contacts. If someone could clarify that would be appreciated. Not going to finish making my account there until I know for sure!
Hi Thanga,
this offer is only for users using an exclusive group of PMSs that includes OwnerRez. This promotion is already launched and is separate from any future pricing changes in the new year.
Best,
Adam
Hi Andrew/Brittney, can you provide the email address on your StayFi account and I can look into this for you.
I don't think this is an exclusive discount to OwnerRez users. StayFi announced the pricing change from Jan 1st and as part of the change, they introduced the free tier for email marketing and their StayFi pricing goes up to $15 from $10
I'm connected but it's still looking to charge me full price on stayfi's email marketing. No mention of 200 contacts free, no discounted pricing.
All OwnerRez customers now get free StayFi Email Marketing up to 200 contacts with exclusive discounts for larger lists! Also, get 50% off all other StayFi tools for the first three months with code OWNERREZ at signup.
StayFi is the leading WiFi, email, and text marketing solution for short-term rentals. Our integration allows you to import all your OwnerRez guest data and start using StayFi's specially-built email marketing tool to significantly boost repeat direct bookings and generate incremental revenue.
StayFi also allows you to grow your audience seamlessly with cutting-edge guest data capture technology that gathers essential guest information, such as names, emails, and phone numbers, through customized WiFi splash pages that showcase your brand.
Email Marketing is FREE for up to 200 contacts, then pricing starts at $7.50/month.
As long as your OwnerRez and StayFi accounts are connected, you'll automatically get Email Marketing up to 200 contacts for FREE.
If you have not connected your account yet, you can do so by selecting StayFi from the Tool dropdown menu inside your OwnerRez account. Click here to go straight to the landing page to get started.
Happy National Brownie Day! 🤎
Before you start celebrating, discover all the sweet details (minus the calories!) of this product update from our December 6th release with 15 updates.
If you missed the news, all OwnerRez customers now get free StayFi Email Marketing for up to 200 contacts with exclusive discounts for larger lists! Also, get 50% off all other StayFi tools for the first three months with code OWNERREZ at signup.
StayFi allows you to import all your OwnerRez guest data and start using its specially-built email marketing tool to boost repeat direct bookings and generate significant incremental revenue.
Check out Wednesday's Free StayFi Email Marketing For All OwnerRez Users blog post to learn more!
Don't Error on Guest Update if Door Code Update Fails -- Let the Email Handle It. System services could error in an edge case when door code update failures occur. We have resolved this issue to notify users by email alerts when door code update failures occur.
Don't Error When Clicking on an Invite Link That Has Been Deleted. Deleted Team Access invitations generated errors when invitees attempted to click on the deleted invitation link. OR has fixed this glitch, and instead of an error, it will now display a message stating that the invitation has been deleted.
Don't Style the "If Pending Expires" Labels With Strikethrough If They Aren't Disabled. The If Pending Expires section in the Pending & Auto Cancellation of the Booking Rules incorrectly displayed labels with strikethrough text even if not disabled. We have corrected this bug, and labels in the If Pending Expires section in the Pending & Auto Cancellation of the Booking Rules will be displayed correctly.
Fix Announcement History to Not Show Future Scheduled Announcements. Following the November 15th release of Announcements (f.k.a. Dismissed Alerts), future scheduled Announcements were inadvertently displayed when users selected all categories. OR resolved this glitch, and future Announcements will not be visible until the scheduled time.
Fix SMS Attachments Caching Signed URL in Conversations. Users who received images via SMS attachments in Guest Conversations encountered an issue where the attachment URLs were expiring, and the expired attachment URL was inaccessible. We have corrected the problem to clone SMS attachments while performing the necessary validation checks.
First Name Input on Theming Edit Page is Labeled Last Name. The input label for the First Name field was incorrectly labeled as Last Name when users added a new or edited an existing theme. OR fixed this bug.
Handle Airbnb Message Webhooks That Don't Have Any Thread User Collection. Airbnb experienced a glitch where some message webhooks were missing guest information. OR has released a workaround that will gather guest information from a different source if this case occurs again.
Google Vacation Rentals Private Beta:
That is a part of this request. I don’t want to duplicate it. We skinned Winamp back in the 1990s. It’s not new. I don't think anyone would ever confuse settings with account-level vs profile-level. It belongs right next to tools. This was a bad call by the GUI team. It is not a resistance to change. I have worked in software / IT and development for 30+ years. I love change when it makes things more efficient. I launched some of the early e-commerce sites. We would do A/B testing on feature changes like this.
Why not just let people SKIN their own menu that meets their needs?
Interesting idea, Jason. Why don't you submit a Feature Request with more information?
Why not just let people SKIN their own menu that meets their needs?
My Short Term Home is a vacation rental business that started out with traditional rentals and has more than doubled the number of listings they manage with the help of OwnerRez.
I bought my first duplex when I was in college and slowly built a portfolio. In 2016, with 17 units, I discovered Airbnb and switched my 17 traditional rentals to short-term rentals. I now have 38 units and am planning to grow aggressively and really become a professional in STR.
I have a degree in business administration, but I decided to answer a calling to serve people overseas through a faith-based church planting organization that I co-founded and led as its CEO from 2006 to 2021. During that time, I got a master's degree in Christian Apologetics from Liberty Univ. I retired from the mission work in December 2021 and am now working exclusively on my real estate portfolio. I am about to publish a book on building wealth on limited income and have launched a personal brand around that same topic called "The Unexpected Investor" (@UnexpectedInvestor on social media).
I was first traditional rentals, then pivoted to STR with the mission work in the middle. So I guess 3rd career. :)
The first half of my portfolio is in Boise, Idaho, which is where I grew up and went to college. The newest properties are in the Phoenix metro area where I now reside.
We love Boise in the summers and Phoenix in the winters.
For me, it's all business. Unlike traditional rentals, STR produces about double the rent and triple the cash flow.
I really am working hard not to rely on the OTAs for bookings. The success of the OTA technology adoption by the masses is a double-edged sword.
OwnerRez keeps everything in one central place for easy management and reporting. It cooperates well with a diverse ecosystem of apps and services that make my life easier.
The APIs are key, but so is the automated rental agreement, messaging systems, guest coms, pm, crm, etc. It's all important, and the sum of all the parts is what makes it so effective for me and my team.
>>>>>>>>>
We love hearing how OwnerRez helps people manage their vacation rental businesses and wish My Short Term Home the best as they continue to grow and maintain their successful business.
On Wednesday, 12/6, join us for a live session with Adrielle from Onboarding as she discusses Managing Rates with Specific Date & Recurring Seasons.
She'll also have information on how our Seasons feature works with Dynamic Pricing.
The session starts at 1:00 pm Eastern and 10:00 am Pacific time. It is free to join, but you need to use the sign-up for OwnerRez Focus Session - Managing Rates with Specific Date & Recurring Seasons link to register.
You can find all of our past and future webinars on our Webinars page.
Why don’t people like jokes about Friday?
They’re week. 😜 OwnerRez knows you navigate Fridays like a boss, so resist that urge to start your weekend early by powering through our latest product update. It's packed with 14 updates that were released on November 29th, including some Spot Rates Grid Adjustments with updated Import and Export Templates.
While most of our February 10th release of the Spot Rates and Rates Calendar enhancement was focused on the Calendar tab, it was time to turn our attention to bringing the Spot Rates tab to parity with the Calendar tab.
Here's what the Spot Rates tab used to look like.
The new Spot Rates tab includes the following changes.
Additionally, both the Spot Rate Import and Export Excel files now include these additional columns, just like the Rate Calendar.
Allow Mapping ACS Door and Elevator Floor in RemoteLock. OwnerRez has added RemoteLock Locks Property Mapping capabilities for Access Control Systems (ACS).
Clean Up Schlage Integration Errors Shown to User. When users attempted to manually set the booking door code to the existing numeric door code, they received an unhelpful generic Schlage error message. OR fixed this bug by updating the error message to notify the user that the access code is already in use and to enter a different code.
Disallow HTML Form Submissions on Hosted Website Booking/Inquiry Widgets. OwnerRez does not allow HTML input in the Comments/Questions field of the Hosted Website Booking/Inquiry widget, and if an HTML element was detected, both guests and logged-in OR users received an unhelpful error message. We have added an additional validation rule prohibiting HTML content in the Comments/Questions field of the Hosted Website Booking/Inquiry widget, along with an accompanying error message.
Don't Update Door Codes on Existing Bookings When Merging to a Guest or a New Vrbo Booking. New door codes were generated when a user merged guests or received a return Vrbo booking from a previous guest. OR has fixed this glitch so it no longer generates new door codes when guests are merged or when a user receives a return Vrbo booking from a previous guest.
Fix Bad Logic on Brivo & PointCentral For Deleting Active Codes. Deleting active door lock codes for Brivo & PointCentral connected door locks resulted in errors due to flawed logic. We have corrected the logic to delete active lock codes correctly if initiated by the user for Brivo & PointCentral-connected door locks.
Fix Expenses Filter on Booking. When filtering for booking expenses by their description only, expenses added to a PM-managed booking did not appear as expected in the search results. OR has corrected this bug, and filtering by PM-managed booking expenses by their description only will now correctly appear in the search results.
Fix Rare Case of a Vrbo Message Thread Interfering With a Vrbo Booking. A Vrbo booking confirmation message was not sent due to a rare case where the booking and message thread arrived in OR simultaneously. We have resolved the glitch by prioritizing the receipt of booking information.
Image Upload Should More Smoothly Reject Illegal Characters. Users who attempted to upload images with the vertical bar or pipe character (|) in the image file name encountered upload failures. OR fixed this bug, and the system now removes the offending characters during upload.
Make Airbnb Listing Importer Handle Text in Checkout Time. The Airbnb Listing Importer tool was not correctly parsing the Checkout time of "hh:mm (next day)" text, leading to import errors. We corrected this issue by updating the Airbnb Listing Importer tool to include any text in the Checkout time field properly.
Remove Deprecated Vrbo API Amenities. The Vrbo API no longer supports the Lanai/Gazebo (covered) amenity or using the Shower and Combination Tub/Shower amenities together. OR has removed the Lanai/Gazebo (covered) deprecated amenity and will only send the Combination Tub/Shower if both the Shower and Combination Tub/Shower are selected amenities.
Return a 503 Instead of 500 From Our API When We Receive an Error From the Vendor API. It was observed that OwnerRez was returning 500 internal server errors mistakenly when vendor errors were encountered. We have updated the code to return a more useful 503 status code when receiving vendor errors.
Google Vacation Rentals Private Beta:
Can you run some reporting on how much people are using the Settings tab? I would like to see it back next to Tools. I am in that menu daily. Not sure why it was nested and requires an additional click now.
Thanks for your input, Jason. We recognize that adjusting to the change may take some time and effort on our users' part. As we noted in the My Account Restructure and Menu Changes section, these changes were made to differentiate between account-level and profile-level areas and also in preparation for more extensive future design updates.
Can you run some reporting on how much people are using the Settings tab? I would like to see it back next to Tools. I am in that menu daily. Not sure why it was nested and requires an additional click now.
