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Extremely pleased you have broken into the API piece we were very tired of VRBO holding our money and dictating to us about cancellations.
Our older users know that it took a few years for OwnerRez to break into the channel API integration game. We avoided using third party software and lobbied hard for the channels to work with us directly. It paid off, and a year ago we got our own direct API integrations off the ground. OwnerRez now has the best channel management features available in the vacation rental industry.
While many of our competitors offer channel management of some kind (many use third party managers), many of those competitors don't work to improve those features or keep up with the latest channel standards and features.
Here at OwnerRez, our foot has never lifted off the gas pedal. We meet with our channel partners monthly and keep up to date with all their latest features. For instance, we are about ready to release Cancellation Policies in OwnerRez. These allow you to define your own cancellation periods and percentages, coinciding with a new custom cancellations feature that HomeAway offers via API. We also recently added House Manual support and Custom Taxes for Airbnb.
And the results have paid off. Last month, in the middle of coronavirus hysteria, OwnerRez achieved Preferred Partner status with HomeAway.
Of the many vacation rental software apps on the market, only a select few have achieved Preferred Status. You can see OwnerRez now listed in the HomeAway partner directory. Elite status - here we come!
RE: cancellations... The fact that a booking is cancelled does not, inherently, change its financial information or whether it will be included or excluded on PM/owner statements. There are legitimate scenarios where cancelled bookings still remit money to the owner or PM - for instance, where the guest pays a fee or is only refunded 50% of the booking.
For cancelled bookings, you need to make sure you are fixing the charges and transactions to reflect what actually happened.
If the booking was 100% refunded, then remove all the charges or add negative line items to negate the line items that are there. The total amount should be 0 when you're done since the guest paid you nothing. If you sent a refund, record the refund. The final total amount should be 0 (and the guest balance should be 0) or whatever you actually kept from the guest. Then the owner/PM statements will also be correct. Merely cancelling the booking will not affect PM calculations on its own.
PS. We have an upcoming feature coming out here the cancel page will show you your cancellation policy (oh and we've added that as well) and allow you to refund/fix the charges all in one step. That will help reduce the confusion around this.
Gail C said:
Besides the above it would be extremely helpful if all financial data on cancellations were removed from reports. I am afraid to trust the totals when running reports. Or should I be (?) I was told before I had to manually remove it but im afraid I'll forget and itll be hanging out there somewhere. Great platform, thanks for being there and for incredible support! Gail ConyerIs there a way to do this? Normally, cancellations are not material. Right now, the owner is extremely confused because reporting they see includes cancellations (which were completely or nearly completely refunded).
Would love the ability to have the financial info be able to be pushed to quickbooks desktop not just the online version. Also having the email history all together with easier access for each guest would be handy.
An App please!!!
I would love my messages to guests to be able to be sent in app. If I send an email to a guest I would like it sent to their Airbnb/VRBO inbox in the app or desktop.
Option to schedule 3 payments instead of just 2
A phone app with text ability.
The ability to get guests to initial clauses in our Reservation Agreement, not just sign it.
An app or more mobile friendly site. Very hard to do anything from phone
An app
Do you guys have an app?
Good news everyone, it’s Friday!
If you’ve ever wanted to check out what dynamic pricing is and how it works, now is the time. Perfect Price is offering FREE dynamic pricing software for all of 2020. There are no strings attached to this deal, but if you’re interested you better act fast because the offer will be ending soon.
Cleanliness is next to godliness. VRBO has implemented a way for owners to disclose what measures they're taking to provide a clean and safe environment for their guests. Many vacation rentals currently clean with EPA-approved disinfectants along with offering contactless/keyless check in. This makes it more visible to travelers who are looking for that information.
Hey, speaking of covid, did you see where the CDC said coronavirus doesn't spread on surfaces? Maybe you don't need such a large forced-gap between bookings now! Time to drop that from 5 days down to 2?
The impact of coronavirus has made it abundantly clear that travel insurance is a must have. Due to this travel insurance companies are scrambling to meet the demand. Luckily OwnerRez offers a fantastic travel insurance policy that protects your guest against unexpected occurrences such as last minute trip cancellation, medical problems or weather interruptions. To be clear, travel insurance will not cover fear of traveling due to coronavirus, but it can help protect you if members of your group become hospitalized or are quarantined.
Have a wonderful Memorial Day weekend! 🎖️🏖️
Integrated email with history and reservation details.
I absolutely love OwnerRez both from functionality and support. I do agree the ability to send text messages is important. Also to be able to send the same message to multiple guests based upon where they are staying and when.
Thank you.
great survey
I scrolled to the bottom and realized there were more topics than just those initially visible.
I used the comment feedback to give details about my top items, which were SMS, Scheduled Triggers per hour, and forum upgrade.
Would love a zapier connection to HubSpot or other third party CRM platforms.
SMS and notifications via SMS.
Integrated unified mailbox is a definite must and I find this to be the single most flaw within the OwnerRez system!!!! Whenever I need to find a historic emails for a guest, I have to search distributed email accounts outside of OwnerRez and half the time I can never find them, or very difficult to piece together the conversation history. We need the inbox to show a chronological history of conversation between the host and guest. Having a single email address for guests to communicate would definitely help. I can't express enough how this single feature would greatly improve the overall robustness of the system. Especially now that all the platform API integrations have matured.
SMS is most important to me
The ability to send quotes to Messanger or Messages
SMS is a feature long overdue. Many people do not check email.
The items listed are a great start!
I think more video tutorials would be great. There are so many features that I could be using and am currently not. Like message automation and API integration.
Besides the above it would be extremely helpful if all financial data on cancellations were removed from reports. I am afraid to trust the totals when running reports. Or should I be (?) I was told before I had to manually remove it but im afraid I'll forget and itll be hanging out there somewhere. Great platform, thanks for being there and for incredible support! Gail Conyer
Quickness of responses when issues arise
The organization of links and font sizes of titles on pages need to be reformatted, are not intuitive.
Call in phone support.
Housekeeping
i want expenses where i can click on the cleaning for example and it separates out between owners and dates...
or supplies separated out when you click on them.
im using freshbooks for expenses now and i love their software for these reasons.
