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How do you add pixel if you have more than one facebook page? Like I have separate facebook page for each property?
Great, thanks. i already have GA, will try pixel
With the rise of walled garden listing sites that block you from guests, more owners are doing direct advertising through other means, such as Facebook Ads, Google Adwords, and ads on other channels like Craigslist etc.
With ads driving traffic from various locations, you need to be able to track what ads are leading to sales. The best way to do this is using analytics tools like Google Analytics or Facebook's Tracking Pixel.
When you configure either of these in your OwnerRez account, we'll send them information every time a guest interacts with your website (if you're using our hosted websites), widgets on your own site, or the quote checkout process.
With the Facebook Tracking Pixel, you can drive ads that are targeted directly to your audience. You can also target ads to people at certain stages in the buying process. For example take people that have gone on your website and submitted an inquiry but not yet booked. Facebook allows you to target an ad campaign directly to those guests.
We've had Google Analytics for awhile, but we were just tracking pageviews. Now we've added eCommerce to that so you can track booking value and see what sources sent what bookings:
To set up analytics tracking, go to the Analytics Tracking section in your profile. We've also prepared a support doc on setting up analytics tracking.
Thanks for posting your example. I had set up a reminder email for 37 days out, but hadn't thought of giving the guest instructions for using a different card. Those instructions would eliminate guest questions, I'm sure.
The booking email tab has had information about triggered email that has been sent or will be sent, but not a place where you can see all communications in one spot.
To fix that, we've added a new search in each booking on the email tab that will search for all emails sent and received for that booking -- including quote, inquiry, payment etc. emails. If you click the link:
It will take you over to the main Email tab (at the top), filtered to show just for that booking:
This leads into the new filtering support we've added to grids. The grids everywhere in the app have had inline filter support for awhile. We've recently added a couple more things to make filtering easier and faster, so let me walk you through a few different things you can do on grids...
To add more power to filtering, we've added a new form filtering mode. To access it, use the Filter button above the grid:
This allows us to add more filters. In this example, I used one for whether the renter agreement is signed. If there's something that'd be useful to you for filtering, let us know.
This is the original way of filtering that's supported on most grids. Under each column heading there is a display of the current filter for that column. If you click it, it will open and allow you to change the filter:
This is great for quick filtering, but a bit limited in more advanced scenarios.
While we're talking grids, I wanted to mention another thing you can do -- sort a column by clicking on it. Each grid has a default sort, but you can change the column or sort order by clicking on the column:
Thanks for the idea, BlueMtnCabins!
That's exactly what I would recommend too. Create a warning/reminder email and send it a few days before the due date with their booking's payment link.
Continuing in our march to support local/regional listing sites, we've just added integration with Emerald Coast by Owner -- an up and coming listing site for the Gulf Coast of Florida and Alabama.
We receive inquiries from ECBYO through our email parsing engine. We also support two way calendar sync with ECBYO through our iCal calendar import and export.
Once you get your listings set up on Emerald Coast by Owner, use the following guides to get integrated with OwnerRez:
If you use or own a regional listing site and are interested in OwnerRez integration, let us know and we can explore that process with you.
I think you have to set time triggered email (say 37 days before check in if your final balance is due at 30 days prior to check in)_ to just send them a reminder that unless they wnat to poay by other means, the final balance will be collected at 30 day mark form the same card . here is mine:
Hi Susan,
We wanted to remind you about your final payment for your upcoming booking at XXXXXXXXXXXX Cabin. IF YOU HAVE ALREADY PAID YOU BALANCE IN FULL, PLEASE DISREGARD THIS REMINDER.
Your final payment is due by Mar 24, 2017 which is 10 days from now.
If you paid deposit by a credit card and you want your balance payment charged automatically to the same card, then no action is needed. Your card will be charged 30 days prior to check in.
If you want to pay by a different credit card, or to pay by other means (PayPal, check, Popmoney) please click link below and follow the instructions.
<link>
Please remember that you are responsible for making sure your booking is fully paid by Mar 24, 2017. Any manual/offline/check payments must be received and cleared by the due date. If payment is not received and cleared by the due date, the booking will be canceled and amount paid to date retained by us.
Thank you for choosing XXXXXXXXXXX Cabin.
Since I am going to automatically collect the 2nd payment from the guest's credit card, I'd like to be able to chose "send 1 time" and choose how many days ahead to send the reminder.
Since this isn't possible from what I read here, I'm going to make up a custom template under booking templates and attach a trigger.
Please let me know if I'm missing something on how to do this. Thanks!
@Marina's - Thanks for the kind words!
@Susan - You can turn premium features on or off at any time in your account Billing section (https://app.ownerrez.com/account/billing), using the "Change Premium Features" button. I'll get you refunded for the PM charge.
I've changed over, but want to remove the property management setting. Not sure how to do this.
Thanks!
Best money I spend on managing my business, unquestionably!
Thanks for making the management of our business so painless (even fun!)
(If you joined in 2017, nothing to see here, keep walking :-)
Dear Legacy Users,
The time has come to talk about pricing. Yes that pricing - the price you pay OwnerRez to use our awesome software.
Back when we started OwnerRez in 2009, per-booking pricing made a lot of sense for us and for you. You generally did all of your bookings yourselves, through OwnerRez, and blocked off times were typically used for things like maintenance or your friends staying at the property.
In the intervening years, the model has changed. With the rise of AirBnb and now VRBO's new fee model, a good chunk of bookings are done on other sites and then imported into OwnerRez for tracking, management, reporting, etc. We now have a fair number of users where the majority of their use is imported bookings and blocked-off time, and many users do nothing but use OwnerRez as nothing more than a calendar synchronization hub.
That's a problem for us, because we don't get paid ;-)... but it also presents a quandary for users to decide whether they want to add a booking done on AirBnb or VRBO to OwnerRez so they can use all of the features we offer, like scheduled and triggered emails, reporting, searching, travel insurance, and much more.
We thought through all of that, and came up with the idea to switch to a per-property pricing model vs. the per-booking model we had before. That way, there's no question on whether to book or block and you can add as much information to OwnerRez as you need. You can set up processes like pre-arrival emails and post stay review requests and have them applied across everything instead of only working for bookings made in OwnerRez because AirBnb/VRBO sourced ones are blocked off time.
We've actually had this new pricing structure up, live, for a few months now. You can see it on our main pricing page:
https://www.ownerrez.com/pricing
We also added a support article about how the pricing breaks down including premium features:
https://www.ownerrez.com/support/articles/costs-and-fees
As we watched and analyzed the new pricing model, we made adjustments and then made some models for what fees would look like for many different types of users - mom and pops, mid size, large PMs, etc.
We feel that the new pricing model is fair, easy to understand and provides a great platform for the future - both for users and our internal business needs.
The time has come to ask our Legacy users (those users who signed up prior to 2017) to join the new pricing model.
You can do this already by clicking on the "Change to Normal Pricing" button on your account billing page.
Many Legacy users have already seen the button and moved over- thanks for that!
For everyone else, please take a moment to use the pricing calculator to see what your monthly rate would be. Then use the "Change to Normal Billing" to move over.
If you have any questions or concerns, just shoot us an email or comment on this blog post. We'll explain whatever we can!
By May 1 2017, we would like all Legacy users to have transitioned to the new pricing model. After May 1, we will begin reaching out to Legacy users directly to help with the transition. We will not be supporting Legacy pricing past May 1.
If your business situation is such where this pricing just won't work for you, let us know. We'll work with you. We'll talk with you about your business and what works.
Finally, please understand that we spent a long time agonizing over these decisions: what the pricing should be, what is fair for users of different sizes, what revenue our business needs to stay healthy, and a lot more. None of these decisions were made lightly. In fact, we originally started the research for "coming up with better pricing" almost 2 years ago. We changed, paused, pivoted and delayed several times over those 2 years to make sure we were getting it right.
As a business, we are deeply committed to being the best vacation rental software on the market. That commitment only gets stronger every day!
-Paul and Chris
I should have figured -- you're already on top of it!
Sam Westcott said:
@BlueMtnCabins: I told Chris he should change the title of this blog post, which he did. Just wanted to point that out... This is about sharing widgets with a link, not embedding them into your website. You may already understand that, but I wanted to point that out in case you were thinking this is about embedding them into your website. This feature adds the ability to share and use widgets WITHOUT a website.
@BlueMtnCabins: I told Chris he should change the title of this blog post, which he did. Just wanted to point that out... This is about sharing widgets with a link, not embedding them into your website. You may already understand that, but I wanted to point that out in case you were thinking this is about embedding them into your website. This feature adds the ability to share and use widgets WITHOUT a website.
Love them! Was asking about them for a a while, already incorporated in the site!
We adding a lot of widget improvements recently. Here's one more thing. Widget sharing, aka hosted widgets!
We've had widgets for awhile, and have added hosted websites recently. Sometimes you need something in between the two, whether that be to share a calendar with housekeeping, give a special quote link to a guest, or what have you.
So we added hosted widgets. Any widget you have currently can be accessed using a special link that you can share via email etc. That link will show the widget on a page branded with your form header and footer.
So go to any widget and grab this link (or use the Preview button):
You'll be taken to a clean page, hosting the widget, and including your information:
If you choose "All Properties" in the widget settings, a property selector will appear if you have multiple properties to allow selection of the property.
Share that link with people you want to have access to the widget and they will be able to access it as long as you have it enabled.
Discounts are appearing as surcharge in the detail field. Is there a way to change this.
Cavel
Love it, already included in the site!
Just want to say "thank you"! The 12 month calendar looks amazing!
Hi Cavel,
Open a property in OwnerRez, click the Rules tab on the left and then change the rules. There's a rule for "Minimum Nights" and "Minimum Nights During Holidays".
You can also set it on the season which will override what is on the property. To do that go to Setting > Seasons.
-Michelle
PS. You may want to send us a ticket using the Contact Us or by emailing help@ownerreservations.com so that you're answered quickly. Sometimes, forum posts can sit for a day or two.
Hi,
I am trying to add required number of nights can you point me in the right direction.
Thanks
Cavel
Hot on the heels of the rates widget, we have released another highly requested widget. Meet the 12 month calendar/year calendar widget:
You can add this to your account in the Settings > Widgets section, by clicking Create Widget and selecting Year Calendar Widget.
We're now up to four different calendar widgets. Here's a refresher on the other three...
Month Calendar
Three Month Calendar
Ribbon Calendar
We've also got several other announcements queued for later this week and next week, so keep your eyes peeled!
:-D
Yep! We've got a lot of stuff on the drawing board for triggers. There's so much promise there by adding some additional logic that can let you automate a lot of that manual scheduling.
We'll keep everybody posted as we progress throughout the year.
"Triggers now have a new criteria section where you can select adjacent night criteria"
This will be highly useful for me as I like to send a reminder to guests to regarding back to back reservations - either upon arrival so that they know cleaning will not be done until the official check-in AND/OR upon departure so that they know it is critical for cleaning to get in to turn around the house as soon as possible for the next guests. During busy season I have a lot of back-to-backs and I still get a lot of guests asking if they can come early or stay late - I am usually ok with it unless there is a back-to-back situation.
Right now, I have different emails with three different messages depending on the circumstance.
Back to back on check-in - letting them know that cleaning will be in the house right until the official check-in time
Back to back on check-out - letting them know it is critical to be out of the house by checkout time so that cleaning can enter asap
Back to back on both - indicating that both check in and check out are very important on this particular stay
If the trigger was slightly enhanced to also have the option to look at adjacent bookings "before" OR "after" OR "both" OR 'either" then I could fully automate my messages ;-)
Glenn
still need to do the 2nd property, but this was easy
Awesome! Love the turnaround
Here is is http://smoky-mountains-cabin.com/rates-appalachian-escape
