Looking for some assistance! Where do you update the wording below Confirm & Pay on the new "confirm & pay form" that launched in the October update? Previously, we could alter the wording on the booking process screens under Settings - Form Messages. Those screens don't seem to apply anymore with the new update. Thanks for the help!
Hey Becca!
If you'd like to update the text that's displayed underneath Confirm and Pay, this can be done by going to Settings > Form Messages > click Create message > select Quote Confirm & Pay - Step (1) Confirm / Pay Page from the drop-down. On the following page, you can update what you'd like it to display underneath the Confirm and Pay form, then save the changes. Once you do, it should show the updated text underneath Confirm and Pay:
Thank you! I noticed I'm unable to bold anything or insert any coding into that form message. Will that be updated in the future?
Additionally, when checking out on this new Confirm & Pay form this is the message for paying with check. It is not correct for my vacation rental policies, where do I update it?
@Katie - thank you for pointing us in the right direction to update this text in Form Messages. While the update text page allows us to include formatting (bold, font, line breaks, links), it does not seem that the destination actually allows for it:
As the guest is unable to make changes on this screen (should the dates, number of guests/pets, etc. be incorrect), they will have to be directed to email us to make those changes on their behalf. (Bummer #1.) Being able to add our email address into that text box as a clickable link is needed to make this process as streamlined and easy as possible for our guests. Is there plans to make this destination text box accept the formatting added in the Edit screen??
Thanks for this thread.
I've edited the confirm and pay message but it doesn't output the font formatting I've included in the edit or the information represented by the {fields} I have added.
Hello!
Can you please submit a ticket to help@ownerrez.com so we can take a look at the formatting for the form messages that have been created? Thank you!
I have had a reply from the support team after submitting a ticket. Unfortunately, the functionality to do this isn't currently available.
They suggested I create a feature request and encourage others to upvote it so I'm sharing it here. Maybe others can share this too for me.
Link to the feature request.
Hi Andrew!
It looks like the ticket you submitted has been escalated for further review to see if this is possible. Be sure to keep an eye on our Weekly Release notes to if/when a fix is released.
@Katie - thank you for pointing us in the right direction to update this text in Form Messages. While the update text page allows us to include formatting (bold, font, line breaks, links), it does not seem that the destination actually allows for it:
As the guest is unable to make changes on this screen (should the dates, number of guests/pets, etc. be incorrect), they will have to be directed to email us to make those changes on their behalf. (Bummer #1.) Being able to add our email address into that text box as a clickable link is needed to make this process as streamlined and easy as possible for our guests. Is there plans to make this destination text box accept the formatting added in the Edit screen??
Hi Alece, while my comment doesn't address the issue of being able to format and/or create links in the Form messaging... Would it help to just say "please email using the link at the bottom of the form."?
While not as elegant or straightforward (which is always better), the email address shows in the footer (on my Form at least) as a clickable link. So the email address is at least easily available for the guest to reach you in response.
@Robert - Yes. That is a great stopgap measure in the meantime! Thank you.
